topic Re: Canon Connect - Canon R6 Mark II - Location Information not transferring. in Camera Software

Canon Connect - Canon R6 Mark II - Location Information not transferring.

wckdtall — Wed, 27 Sep 2023 05:16:59 GMT

I have been using Canon Connect to look at my photos, which all appear to have a white satellite icon on them within the app. From what I understand, transferring the photos via Wifi does not transfer the location info. I have tried an SD to lightning dongle direct to my phone, as well as hooking the camera up to usb-c to my mac and using image capture, but the location information never seems to be transferred. I started trying to use mobile file transfer because it's icon says tag and transfer, I'm just not sure how to get the location info on the images, or if they're not eligible now. I recall there used to be a logging function, that you had to hit before hand, but I haven't done that. Is there a way for me to tag locations automatically from my R6 Mark II to my photos?

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

Waddizzle — Wed, 27 Sep 2023 11:16:41 GMT

“I have been using Canon Connect to look at my photos, which all appear to have a white satellite icon on them within the app.”

I do not understand what your issues are. Your images appear to contain GPS data.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

wckdtall — Wed, 27 Sep 2023 12:52:46 GMT

Thanks for confirming. What’s the preferred transfer method to keep the info in tact? I’m taking JPGs, which shouldn’t be an issue. Also not sure if there’s a way to view the recorded GPS info via connect which only has icons and not full meta.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

Waddizzle — Wed, 27 Sep 2023 16:38:31 GMT

@wckdtall wrote:
Thanks for confirming. What’s the preferred transfer method to keep the info in tact? I’m taking JPGs, which shouldn’t be an issue. Also not sure if there’s a way to view the recorded GPS info via connect which only has icons and not full meta.

Again. I do not understand what the issue is. You have indicated the files have GPS data associated with them, which is what the white icon means.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

wckdtall — Wed, 27 Sep 2023 23:39:19 GMT

Great. If anyone us familiar with this issue or how to read gps data in camera or within camera connect any help would be greatly appreciated.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

wckdtall — Fri, 06 Oct 2023 15:11:31 GMT

Firmware 1.2 was released but doesn’t appear to have fixed this GPS issue.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

Waddizzle — Fri, 06 Oct 2023 16:26:13 GMT

How are you trying to read the EXIF data, which is where the GPS coordinates are stored?

Again, if the Canon app is displaying the GPS icon, then there is GPS data in the EXIF.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

wckdtall — Fri, 06 Oct 2023 16:42:53 GMT

Neither iPhone nor 3rd party exif app show the location information, though they do for photos taken on iPhone. I’m pulling the GPS from my phone, and looked in the camera menu with the canon app running and it does pull correctly. I just looked in camera and while menu 10 shows GPS on “Playback Information Display”, it will not show up when scrolling through my photos. Tried enabling it as the only option and it doesn’t show.

I reached out to canon support and referenced this thread so hopefully there will be a fix.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

Waddizzle — Fri, 06 Oct 2023 17:10:03 GMT

You have an issue with the apps on your phone, not the camera. Many generic third party apps that come free with your phone cannot fully read EXIF data.

The Adobe Suite is an example of third party apps that can read it.

I do not understand what it that you expect Canon do about you not having an app on your phone that can read the EXIF data to the fullest extent.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

junbeard — Fri, 06 Oct 2023 17:42:26 GMT

Waddizzle

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

wckdtall — Fri, 06 Oct 2023 19:05:03 GMT

If there is an issue, it's with the Canon app or Camera, so hopefully they will point me in the right direction. Below is a screenshot of an image in Canon connect to show Satellite icon, Metadata View, iPhone, Bridge, and GPS info from ExifTool. The image is not getting the location info via in app transfer, card or EOS Utility.
Canon ConnectBridgeExiftoolMetadata ViewiPhone

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

Waddizzle — Fri, 06 Oct 2023 20:18:51 GMT

I suggest that you contact Canon Support with your issue.

Be sure to tell them what you have neglected to tell me. What phone are you using? What phone OS version are you using?

How are you transferring the images to your phone? Do you shot RAW or JPG? If you shoot as RAW, then how are the JPG files being generate?

Most importantly, where is the GPS data coming from? The R6 Mark II does not have a built-in GPS, which means you must be adding it. Or, at least you believe that you have added GPS data to the images.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

wckdtall — Fri, 06 Oct 2023 20:47:52 GMT

Thanks. Already mentioned most of that information in this thread, including that I reached out to Canon support, which prompted your reply of asking why I'd reach out to them in the first place.

Why so condescending? Their form doesn't ask for all the versions off the bat, but I'll be sure to share with them if they ask. Thanks!

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

pcockerell — Sat, 23 Dec 2023 20:50:48 GMT

I signed up just to agree with you. That Waddizzle is such a piece of work, very hostile and unhelpful. I could understand your issue from the very start, but possibly because I was having the same problem: the images show as having GPS in the Canon app, but there is no valid GPS data in the EXIF, no matter how you transfer the images. I've had plenty of experience viewing EXIF data (I've even written EXIF parsers myself), and no app, including Adobe ones, can't extract valid Lat/Lng info from the files.

Here's what I found, speaking as an Android user. When you first install the Canon app, you only get the option to allow location access either Never or When using the app. In order for the app to be able to access location info even when it's not active (i.e. the app you're actually using), you need to go into the app's settings and change the location setting to Always. (You can do that in the Canon app using the Functions tab -> Location Information tile.)

Once you've done that, before you start shooting, go into the app and make sure it's connected to the phone. (If, like me, you put the camera into Airplane mode before powering it down for a long time, you'll need to turn Airplane mode off, too.) From then, it should be possible to send the app to the background and still have it send location info to the camera, though it didn't seem to be 100% successful in my tests.

I don't know what the equivalent steps for an iPhone would be, sorry!

ETA: Another thing to notice is that if you show the complete shooting information on the camera's display, the GPS icon will flash if it's not receiving valid data from the app. In this case, just launch the app again and it should stop flashing.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

Waddizzle — Sat, 23 Dec 2023 21:59:39 GMT

Just to be clear, I suggest that you re-read the original post, most especially the title of the thread. He said the problem was transferring the GPS data.

As it turned out the real problem was reading the GPS data. The data seemed to be transferring just fine. So, I referred him to Canon Support. Have a nice day.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

wckdtall — Sat, 23 Dec 2023 23:15:56 GMT

Hey Wadizzle, if you reread the thread as you suggested, you will find you discouraged me from questioning your responses and reaching out to Canon in the first place. I did end up getting a response from their support, and you and I both assumed incorrectly. The GPS icon that was shown through the app on every picture only means that it is currently connected to GPS, and not an indication that there is valid location data on the image itself. The UI is misleading because when using the app to transfer, a user generally has cell signal or wifi and it looks as though location info was saved on every image as you scroll. But, if the camera is in Airplane mode while shooting, no location is being recorded.

I came to this forum specifically to ask other community members who may have run into this how they solved, and didn't want my post to get stale after you shut down my responses. The response marked as correct is spot on and almost verbatim what Canon recommended. Thanks!

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

Waddizzle — Sat, 23 Dec 2023 23:36:59 GMT

“ Hey Wadizzle, if you reread the thread as you suggested, you will find you discouraged me from questioning your responses and reaching out to Canon in the first place. “

Congratulations, on resolving your issue. Have a nice day.

Re: Canon Connect - Canon R6 Mark II - Location Information not transferring.

wckdtall — Sat, 23 Dec 2023 23:40:04 GMT

Thanks! You too!