topic Re: EOS Utility 3 Only Works Once After a Restart in Camera Software

EOS Utility 3 Only Works Once After a Restart

timan42 — Thu, 16 Feb 2023 14:00:54 GMT

M1 Mac Ventura T7 EOS Utility 3 started out working fine. Now it only works once after a restart. After that first use when booted there is a flash window, Black/White lettering, 1/2 second, too fast to read, then the regular start downloading window with the lettering dimmed. No functions. Restart and you get one shot at it again.

Re: Mac Ventura Eos 3

jrhoffman75 — Thu, 16 Feb 2023 00:45:32 GMT

MaBook Air M2 with Ventura 13.2.

Verify that you are running the EOSU3 file and not the unnumbered EOS Utility loader file.

Verify that you have granted the required Files & Folders permissions.

Re: Mac Ventura Eos 3

timan42 — Thu, 16 Feb 2023 17:55:29 GMT

EOS Utility 3, Vrs 3.15.20(3.16.20.4) Yes, you show the same window I am seeing. Although I have been a MAC user since the 512 days I have rarely had to deal with "Files & Folders permissions". I know, I should know all this apparently. So, what am I looking for? If I should be looking at Settings: Camera-I see only Skype. Am I looking for Camera? If it is not there, How do I get it there? What is missing? Note: this all works the first time EOS is opened after a restart... so something has to be right in the setup. When I disconnect the camera from the iMac it will not reconnect without a restart. I have never seen a reference to EOSU3

Re: EOS Utility 3 Only Works Once After a Restart

jrhoffman75 — Thu, 16 Feb 2023 21:49:14 GMT

I started with an Apple II.

System Settings->Privacy & Security->Files and Folders is the path.

You can find the EOSU3 app in Applications->Canon Utilities->EOS Utility.

Re: EOS Utility 3 Only Works Once After a Restart

timan42 — Thu, 16 Feb 2023 22:38:14 GMT

In Applicaations:

Canon Utilities Folder> EOS Utility Folder>EOS Utility is the EOS Utility Launcher for Pairing over Wi-Fi/Lan... do not see how this applies.

Canon Utilities Folder> EOS Utility Folder> EU3> EOS Utility 3 is the App I am using.

Re: EOS Utility 3 Only Works Once After a Restart

jrhoffman75 — Thu, 16 Feb 2023 22:42:02 GMT

Sorry. I can’t help. Extremely difficult to diagnose issues when it works on one device but not another and the basic parameters seem the same. You could give Canon a call at (866) 261-9362.

Re: EOS Utility 3 Only Works Once After a Restart

timan42 — Thu, 16 Feb 2023 23:28:18 GMT

Thanks for the effort. What I will do for now is change the way I shoot and process. I will take multiple shots and transfer all in one go once a day.

Re: EOS Utility 3 Only Works Once After a Restart

jrhoffman75 — Thu, 16 Feb 2023 23:39:43 GMT

If you are just transferring images try using Apple Image Capture.

Re: EOS Utility 3 Only Works Once After a Restart

placson007 — Fri, 19 May 2023 01:39:44 GMT

I have the T7i and same issue after upgrading to Ventura. It only works after a reboot and once I close the app or turn off camera it won't start the EOS Utility 3 app any more. Any fix yet?

Re: EOS Utility 3 Only Works Once After a Restart

jrhoffman75 — Fri, 19 May 2023 01:46:25 GMT

Are you using EOSU 3.16.12?

Re: EOS Utility 3 Only Works Once After a Restart

placson007 — Fri, 29 Sep 2023 16:23:42 GMT

Yes, I've upgraded to the latest EOS 3 Utility. Only remedy is a reboot.

Re: EOS Utility 3 Only Works Once After a Restart

jrhoffman75 — Fri, 29 Sep 2023 19:01:03 GMT

Try downloading and installing EOSU 3.16.1

Re: EOS Utility 3 Only Works Once After a Restart

placson007 — Fri, 29 Sep 2023 21:05:42 GMT

It worked! I downloaded 3.16.11.1 for my intel running on Ventura 13.3.1! Thank you thank you!