topic Re: EOS utility not working on mac ventura in Camera Software

EOS utility not working on mac ventura

bekka7957 — Sun, 27 Aug 2023 22:09:21 GMT

I have just installed the eos utility on my new MacBook Air (Ventura 13.5.1). I managed to install it, however when I open the program everything is grey and I can't click on anything. Camera is connected through WiFi but an error message pops up saying can't connect to server. Are any updates available for Ventura? Any suggestions please?

Re: EOS utility not working on mac ventura

Nick2020 — Tue, 29 Aug 2023 12:54:40 GMT

Hi bekka7957,

Thanks for checking in with us. To try to isolate the issue, let's try connecting to EOS Utility by USB. This will help us determine if the issue is specific to the software, the connection, or the camera.

Go into the camera, turn off the Wi-Fi settings, and then connect by USB. A wired connection won't work when Wi-Fi is active. Does EOS Utility recognize the camera when it is connected by USB and turned on?

If not try using Image Capture, a program already built into your Mac.
With the camera connected, try doing the following:
1. Click on your hard drive
2. Open your APPLICATIONS folder
3. Open the program that says IMAGE CAPTURE

Are you able to download images with EOS Utility or Image Capture?

Re: EOS utility not working on mac ventura

sophiliqy — Wed, 30 Aug 2023 13:25:34 GMT

I also have this problem after connecting to my new mac. I've used this happily for a couple of years on a much older version of ios. EOS 250D. I've downloaded all the new utility software and disabled the wifi connection. I can see photos and the camera in image capture but it's not connecting for zoom or Facetime.

Re: EOS utility not working on mac ventura

jrhoffman75 — Wed, 30 Aug 2023 15:08:12 GMT

@bekka7957 wrote:
I have just installed the eos utility on my new MacBook Air (Ventura 13.5.1). I managed to install it, however when I open the program everything is grey and I can't click on anything. Camera is connected through WiFi but an error message pops up saying can't connect to server. Are any updates available for Ventura? Any suggestions please?

This is an identified problem with EOSU and Ventura USB connection. Many posts in the forum. Not a problem with Apple Image Capture or third party apps Kuuvik Capture and Lightroom Classic.

Now that we have gotten interest from Nick2020 maybe it can be resolved.

Re: EOS utility not working on mac ventura

sophiliqy — Wed, 30 Aug 2023 15:03:44 GMT

Is there a workaround? I kind of rely on my camera for online therapy work 😕

Re: EOS utility not working on mac ventura

Stephen — Wed, 30 Aug 2023 15:15:03 GMT

Canon USA does not support the EOS 250D, however, you may find the information at canon.us/livestream helpful. Facetime is not supported by the EOS Webcam Utility Pro software.

If you need immediate help, please reach out to support at 1-800-OK-CANON (800-652-2666) Monday through Friday from 9am to 9pm (ET) or Saturday from 9am to 8pm (ET).
If you're outside of the US, you'll find contact information HERE.

Re: EOS utility not working on mac ventura

myasmith — Tue, 12 Sep 2023 01:48:03 GMT

I have been having a similar issue. I have updated my computer to Ventura 13.5.2 and updated to the EOS Utility 3. I always connect my camera via USB. It was working just fine, but now when I plug it in I am given an error that says the computer can not connect with the camera and that I need to close all apps that communicate with the camera, then try again. I have closed all apps and have even restarted my computer however I am still getting this error. I don't know what else to try. If you happen to know any information that would be awesome!

Re: EOS utility not working on mac ventura

pritam1980 — Sun, 01 Oct 2023 19:42:33 GMT

Hey

I just had the same problem with my EOS utility 3 with MacOs Ventura.

neither I could connect with wifi nor with usb.

the USB option worked well when I used Macos image capture application and could copy the images from camera into my hard drive.

Re: EOS utility not working on mac ventura

jrhoffman75 — Sun, 01 Oct 2023 19:44:29 GMT

If there is a version of EOSU 3.16 that is compatible with your camera try that.

Re: EOS utility not working on mac ventura

Sarnack — Wed, 18 Oct 2023 18:22:02 GMT

I'm getting similar results with Ventura 13.6, EOS Utility 3 (3.17.2), camera firmware up to date. On the initial connection I was prompted by the OS to allow the accessory to connect, I did, and was able to use the remote shooting feature. All subsequent attempts have failed with multiple cables. WiFi is disabled.

Re: EOS utility not working on mac ventura

Sarnack — Sat, 28 Oct 2023 16:02:06 GMT

I found this to be some kind of timing issue. If I flip the camera off then back on repeatedly the EOS Utility 3 sees the camera at some point, usually about 4 attempts. Also, I've upgraded from Ventura to Sonoma.

Re: EOS utility not working on mac ventura

megs2cents — Sun, 26 Nov 2023 16:39:57 GMT

Updated to Ventura and now the EOS utility (which worked before) no longer works properly. T7 connect by usb.
The livestream utility shows the camera but it is not recognized anywhere else on the computer.

Re: EOS utility not working on mac ventura

jrhoffman75 — Sun, 26 Nov 2023 16:45:43 GMT

When you say “nowhere “ does that nean Apple Image Capture ?

Have you authorized the USB connection in the Privacy & Security section?

Re: EOS utility not working on mac ventura

rbphotography — Mon, 01 Jul 2024 05:07:22 GMT

I've been struggling with this issue as well - also using Venture and even after updating to the latest Utility version.
What helped me (after actually reading the user manual haha) was realising that I still had Bridge open. According to the user manual, any other programme potentially trying to read the camera at the same time as Utility, blocks Utility from reading the camera. So I closed Bridge, made sure all my other camera programmes are closed as well, then reopened Utility, and voilá, all sorted. Maybe check that all other programmes that could interfere are closed?

Re: EOS utility not working on mac ventura

jrhoffman75 — Mon, 01 Jul 2024 10:42:06 GMT

Yes. And some applications like Dropbox and One Drive can also be triggered by a camera to back up photos.