topic Re: cannot install Digital Photo Professional for Canon 6D and Windows 11 in Camera Software

cannot install Digital Photo Professional for Canon 6D and Windows 11

angellus — Tue, 22 Aug 2023 10:08:51 GMT

On the Canon download page, when I select Digital Photo Professional 4.18.0 for Windows,

the installation process does not go ahead.

Also, Zoom Browser is nowhere to be found for download

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Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

Waddizzle — Tue, 22 Aug 2023 10:20:12 GMT

There are both software and hardware prerequisites that must be met for the Canon applications to install and run properly. Does your computer meet the minimum hardware requirements.

ZoomBrowser was discontinued several years ago, perhaps a decade or so.

Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

angellus — Tue, 22 Aug 2023 10:50:42 GMT

yes, hardware and software requirements are met.
What Canon product can be used as replacement for Zoom Browser ? (to download photos from memory card to computer )

Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

Waddizzle — Tue, 22 Aug 2023 11:34:47 GMT

@angellus wrote:
yes, hardware and software requirements are met.
What Canon product can be used as replacement for Zoom Browser ? (to download photos from memory card to computer )

The installer disagrees with you. There is an issue with your setup. What type of computer are you running?

Are you using an off-the-shelf laptop/PC? Or are you using a tower/desktop that you have built yourself form a motherboard and other parts?

The EOS Utility is used to connect the camera to a computer for downloading files, uploading lens profiles and firmware updates. It can also be used for Live View Remote Shooting and Camera Control.

Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

angellus — Tue, 22 Aug 2023 11:53:13 GMT

I am using a desktop computer with processor Intel 7, generation 12 th
and 16 GB of RAM,
one hard disk of 1 terabyte for operating system and programs
and one hard disk of 2 terabytes for text and image files

Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

angellus — Tue, 22 Aug 2023 12:05:45 GMT

problem solved

Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

Danny — Tue, 22 Aug 2023 12:13:28 GMT

Thanks for being part of the conversation, angellus! To help out any other readers who might be experiencing the same issue, please let everyone know how you solved it.

We look forward to your reply!

Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

angellus — Wed, 23 Aug 2023 05:14:08 GMT

I downloaded the programs from the original CD that came with the Canon product

Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

Anonymous — Wed, 23 Aug 2023 15:00:45 GMT

You don't need any software to transfer images from the memory card to your computer. Use a USB cable to connect the camera to your computer and use Windows File Explorer to view the contents of the memory card and copy images from the card to your computer. Make sure Wi-Fi in the camera is disabled to use a USB cable.

You can also use a memory card reader to transfer images. That is how I do it.

Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

normadel — Wed, 23 Aug 2023 17:20:32 GMT

You don't need ANY software to download files from memory card to computer. All it takes is the USB cable. The camera mounts in Windows File Explorer alongside other drives. Open it, open the DCIM folder, and there are your picture files!.

Just drag them to your computer wherever you want them to go. Much simpler than EOS Utility or ZoomBrowser.

ZoomBrowser is long gone. It and EOS Utility are/were cumbersome tools to use just for getting files from the camera.

You can also put your memory card in an external SD-to-USB adapter and plug into computer to read it. These things are cheap.

Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

angellus — Thu, 24 Aug 2023 05:26:19 GMT

to me the advantage of using software to download the pictures from the memory card is that the program automatically places the downloaded files into newly created folders that are named according to the date that the images (photos and videos) were taken. I like to have my image files arranged this way.

Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

shadowsports — Thu, 24 Aug 2023 14:48:06 GMT

Greetings,

While we understand your desire for convenience, using the CD that shipped with your camera is going to try to install software on your new Windows 11 OS that is about 10 yrs old. This is not a reliable or long term solution. It can also introduce new problems and frustration that we like to help you avoid.

I recommend you use DPP v4.18.0 and EOS Utility v3.17.0 fir windows 11

Canon Support for EOS 6D | Canon U.S.A., Inc.

@Waddizzle made an excellent point. Zoom Image browser is no longer being supported or developed. Its deprecated and should not be installed. It may work today, for a week, or until Microsoft makes a change or updates its OS.

Re: cannot install Digital Photo Professional for Canon 6D and Windows 11

smar9960 — Fri, 02 Aug 2024 19:55:02 GMT

I just contacted Canon again about the Digital Photo Professional not working. It looks like it is installed but when I open the app I get the following error message.

every version i try get the same results