topic Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2 in Camera Software

Canon eos R6 II not connecting to eos utility with firmware 1.1.2

nyszabi — Fri, 18 Aug 2023 18:33:28 GMT

Hello,

Since upgrading to firmware 1.1.2 on my eos R6 II, it won't connect to the eos utility app, neither the 3.16 or 3.17.
This behaviour was reproduced with many computers, cables.
I also took it in to the official Canon pro service partner near where I live, they had the same problem with multiple tries, and told me it must be a software problem, and wait for the solution.
Has anyone read anything about this problem? It's really bugging me, I was depending on this app in my workflow.

Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2

Anonymous — Fri, 18 Aug 2023 18:52:14 GMT

I assume that you have Wi-Fi and Bluetooth disabled in the camera if using a USB cable?

You also could reset all camera functions and custom functions back to defaults.

Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2

nyszabi — Fri, 18 Aug 2023 18:54:18 GMT

Yes, tried with airplane mode, and seperately turning off both. As for setting back to defaults, I have made quite a few changes, and as I sad the official service had the same results as me, with another camera, I don't want to lose my settings 🙂

Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2

Anonymous — Fri, 18 Aug 2023 18:57:18 GMT

I guess either wait for a firmware update or revert back to your previous firmware version.

Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2

Anonymous — Fri, 18 Aug 2023 19:07:13 GMT

Does the camera work with the EOS Utility via Wi-Fi, but not a cable?

Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2

nyszabi — Fri, 18 Aug 2023 19:08:37 GMT

Yes

Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2

Anonymous — Fri, 18 Aug 2023 19:25:59 GMT

Would that be a temporary solution?

Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2

nyszabi — Fri, 18 Aug 2023 19:39:09 GMT

Too slow unfortunately, I'll try reflashing the older firmware as suggested above.

Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2

Anonymous — Fri, 18 Aug 2023 19:42:53 GMT

I've seen some YouTube videos on how to flash to an earlier firmware version. There might be some risk. Let us know how it goes.

Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2

nyszabi — Fri, 18 Aug 2023 20:03:48 GMT

I just read it's not officialy supported, and I don't want to try janky ways, so I guess I'l wait...

Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2

gdrgn174 — Sat, 26 Aug 2023 03:37:47 GMT

I just ran into the same issue and got mine kicked and reliable again (for now) by going into settings. Wrench - Page 5 - Choose USB connection app - Select "Photo Import/Remote Control". And possibly... go back in and select it a second time even though it's been selected and probably already was selected :). YMMV.

Re: Canon eos R6 II not connecting to eos utility with firmware 1.1.2

shadowsports — Sat, 26 Aug 2023 14:19:09 GMT

Greetings,

I am not aware of any connectivity issues with FW 1.1.2 and either EOS Utility v3.16 or 3.17, but I do not own this device.

I don't believe you said which OS you were using. Is the camera detected by the OS at all when connected? Either Image Capture on MAC or Windows Explorer in windows?

I understand Load/Save Settings on Card is not available on the R62, but I'd try the reset Main and Custom settings and retest. So many issues can be resolved doing so. Not guaranteeing anything, but its always something we recommended to ensure a common starting point. If after doing so and the behavior persists, you can open a case and report the issue to Canon. I called about 3 weeks ago to have the BG-R10 added to the product database. I didn't believe I was the only one to report it. It took about 3 weeks, but it was added. If there is an issue, it needs to be reported so support can investigate and address it.

While reverting to a previous FW version is possible, you are correct, its not officially supported or recommended. It might work 90% of the time, but "bricking" is possible and yes, its not worth it.