topic Re: Eos Utility v3.17 in Camera Software

EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

Canonoli — Tue, 08 Aug 2023 13:26:01 GMT

Can anyone tell me why Canon utility will not work after spending over twelve thousand dollars on a Eos R3 and a Eos R5, you can even make software that works to download your images. I do have a few card readers, but that's not the point. I should be able to plug in either camera and use the software to download images or use the other features of the utility, but no matter what version I have uninstalled and reinstalled will work in Windows 11. And it seems like Windows 11 might be a big deal, even though it's been out a very long time. Such a disappointment, as no one seems to be able to get this software to work properly.

Re: Eos Utility v3.17

Anonymous — Sun, 06 Aug 2023 17:12:53 GMT

Make sure that Wi-Fi and Bluetooth are disabled in the camera, or it won't work with the cable.

You don't need any additional software to download your images to your computer. Just use a USB data cable and look in File Explorer for your camera memory card folder.

Re: Eos Utility v3.17

Waddizzle — Sun, 06 Aug 2023 18:27:29 GMT

Help someone to help. Please describe what “will not work” means. Are you getting an error message? What steps and actions can we take to reproduce your issue?

Are you connecting to the camera using the supplied USB cable? Do not use any port adapters or expanders with the USB cable. Are you using a computer with an Intel Chipset?

Was the Windows 11 Operating System a native install out of the box, or is it an upgrade from Windows 10? Thanks, ahead of time.

Re: Eos Utility v3.17

Waddizzle — Sun, 06 Aug 2023 18:50:23 GMT

On some platforms, the EOS Utility defaults to wireless communication, instead of USB. One needs to close that EOS Wireless Connection setup. Go into the C:/Programs folder and manually start the EOS Utility 3 while your camera is connected to the USB port.

Re: EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

alexis194 — Sat, 12 Aug 2023 22:54:49 GMT

i have the same issued, its connect to the pc but no eos utility, i tried many things

Re: EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

Waddizzle — Sat, 12 Aug 2023 23:38:26 GMT

@alexis194 wrote:
i have the same issued, its connect to the pc but no eos utility, i tried many things

Please read through the previous responses. If those suggestions do not correct your issue, then please start a new thread of your own. Thanks, ahead of time.

Re: Eos Utility v3.17

Canonoli — Tue, 15 Aug 2023 08:12:21 GMT

Done that, it still does not open. When connected to usb, it normally launches the Wi-fi setup.
I have blue tooth and wi-fi disabled on both cameras.

Re: Eos Utility v3.17

Canonoli — Tue, 15 Aug 2023 08:14:56 GMT

wow, describe "will not work"
Will not work. means that the utility will not launch into the main menu that allows you to download images. Instead 98% of the time it launchs into the paiing menu. I don't use wifi or blue tooth and have them both diabled in both the R5 and R3, hope that is a clear discription of "not working" as intended when plugged into a USB connection on Windows 11 pro pc.

Re: Eos Utility v3.17

Canonoli — Tue, 15 Aug 2023 08:20:16 GMT

Thanks, Bob,
I am not new to the party, and have been shooting with Canon gear for 40 years +
The eos utililty is useless imo. I have uninstalled and reinstalled it many tiimes. And this is the latest version installed for the R3. Sad, you need to shut off the camera and turn it on a dozen times and maybe it will connect to the main menu. I think windows 11 and Canon don't get along. It seems that they were very slow even with printers to get things right in win 11. 😞 Sad when I have spent so much on a R3 and R5 that simple software does not work.

Re: EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

Canonoli — Tue, 15 Aug 2023 08:22:23 GMT

Funny Canon reps don't chime in often, and let common folks try and figure out what Canon should know.
Not sure what the point is in having a forum like this, when Canon tech's don't participate?

Re: EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

Waddizzle — Tue, 15 Aug 2023 09:55:44 GMT

@Canonoli wrote:
Funny Canon reps don't chime in often, and let common folks try and figure out what Canon should know.
Not sure what the point is in having a forum like this, when Canon tech's don't participate?

That is the point of the forum. Canon techs do not participate. This forum is not official Canon Support.

Re: Eos Utility v3.17

jrhoffman75 — Tue, 15 Aug 2023 13:08:01 GMT

@Canonoli wrote:
wow, describe "will not work"
Will not work. means that the utility will not launch into the main menu that allows you to download images. Instead 98% of the time it launchs into the paiing menu. I don't use wifi or blue tooth and have them both diabled in both the R5 and R3, hope that is a clear discription of "not working" as intended when plugged into a USB connection on Windows 11 pro pc.

Are you say that you start EOSU3 (not EOSU) and get this screen on your display:

And then, when you switch on your camera instead of a screen similar to this:

the WiFi pairing screen starts up?

Are you using the Canon cable that came with the camera or a USB-C data type cable?

Re: EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

Anonymous — Tue, 15 Aug 2023 14:12:06 GMT

Have you tried launching EOS Utility directly from file explorer? Sometimes this works.

Re: EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

Stephen — Tue, 15 Aug 2023 14:21:14 GMT

If you'd like one-on-one help, we recommend reaching out to support. They're at 800-OK-CANON (800-652-2666), Monday through Friday from 9am to 9pm (ET) and Saturday from 9am to 8pm (ET).

Check out the Community Guidelines for the overall scope of the Canon Community and the participation of Canon Technical Support Staff.

I hope this helps!

Re: EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

Canonoli — Tue, 29 Aug 2023 06:59:55 GMT

I have not tried this solution, which is a work around. I will try it and let you know.
This would tell me that the software is broken, when you need a work around. but I will give it a go to see if it works. I am trying to save time, and the reason I don't eject the card and use a reader. The program should open correctly (which it does not) so a patch to the software should issued by Canon when so many have this issue.

Re: EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

Canonoli — Tue, 29 Aug 2023 07:16:27 GMT

So I have tried your solution and it does not work.
When I plugin in either camera I get this screen pop up

And when I open file manager, Program Files (x86) and launch Eos Utility 3.exe, I get the same screen pop up to pair the camera. NOT the main menu as shown in this screen shot. As I stated, the software is crap as its only a small utility not a full blown program. Two cameras, and neither work correctly. A total of 8k (r3) and 5k (r5) and useless software imo.

Thanks for trying Wiz, but your solution did not work for me.
Maybe sometime in the future, a Canon engineer might figure it out and put out an update that works with what will be my old cameras by the time they do.

Re: Eos Utility v3.17

Canonoli — Tue, 29 Aug 2023 07:19:41 GMT

Some, how about both camera which are new camera. So you must be talking about DSLR platform and Mirrorless platforms? Two camera, and neither work correctly in Window 11.

Check my latest posts with images above.

Re: EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

Canonoli — Tue, 29 Aug 2023 07:28:46 GMT

I have almost given up on Canon after 40+ years.
I can't even drop off my EF600mm II for repairs any longer.
You want it shipped to you when I live 20 minutes from the Mississauga H.O.
So, I would need to send in a 16 thousand dollar lens and insure it I would imagine, just to have it repaired. I could also take it to a authorized repair shop which only one exists in the city. That's sad as Covid ended a while back. I don't want to stay in your offices, I just want to drop off my 600mm for repair.

My Pro 300 printer had issues as well, due to Windows 11 which was out before Canon released the printer.

I have built many computers, so I don't see why phoning in would help resolve software that does not work. I don't have any antivirus software that is interfering either. I have uninstalled and reinstalled more than once, and will most like use one of two card readers that "do" work to down load files. Maybe like I have said, you can talk to your engineers to fix the software. The "Legend" could not figure it out, other than suggesting a work around. Sorry if I sound disgruntled, but that's because I am.... lol

Re: EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

Anonymous — Tue, 29 Aug 2023 15:45:46 GMT

The screenshot you provided is showing that you are launching the wrong program. You want to start EOS Utility 3.exe. You are showing EOS Utility.exe (the Wi-Fi pairing program). Starting that program is why you see the pairing screen. Please start EOS Utility 3.exe that is located in the EU3 folder and see what happens. Review the paths to the correct file as shown in my screenshot in my previous post.

Are you using the Canon supplied USB cable? Sometimes using their cable works, where a third-party cable doesn't work.