topic Re: Adobe Elements will not read video files from EOS R10 in Camera Software

Adobe Elements will not read video files from EOS R10

MarkH2 — Wed, 12 Jul 2023 20:56:23 GMT

I have been unable to have Adobe Elements access my videos from my new EOS R10. Adobe Photoshop has no problems downloading/editing my photos. The videos are transferred in MP4 format and the software says it can not read it due to an encoding issue. I am using a ScanDisk Extreme Pro 128B card. Need some help. Thanks.

Re: Adobe Elements will not read video files from EOS R10

Anonymous — Wed, 12 Jul 2023 21:06:27 GMT

Are you talking about Adobe Premiere Elements? That program is for editing videos. Adobe Photoshop Elements is for photo editing.

Re: Adobe Elements will not read video files from EOS R10

MarkH2 — Wed, 12 Jul 2023 21:06:56 GMT

yes

Re: Adobe Elements will not read video files from EOS R10

rs-eos — Wed, 12 Jul 2023 21:14:37 GMT

Perhaps it could be that the R10 is using HEVC (H.265)? Sometimes an extension of .MP4 is used on files using that codec. HEVC can be a very demanding codec to work with. Though newer computers (at least Macs) offer hardware decoding/encoding. In terms of software applications like Adobe Premiere Elements, you'd have to check if HEVC is supported.

If the files are not HEVC, then I wouldn't know what other codec they may be.

Re: Adobe Elements will not read video files from EOS R10

MarkH2 — Wed, 12 Jul 2023 21:14:49 GMT

yes

Re: Adobe Elements will not read video files from EOS R10

Anonymous — Thu, 13 Jul 2023 19:30:55 GMT

"yes."

Not very helpful answers, a little short on details.

Re: Adobe Elements will not read video files from EOS R10

rs-eos — Thu, 13 Jul 2023 20:56:04 GMT

I was half expecting a "yes" reply to your response! 😁

Re: Adobe Elements will not read video files from EOS R10

MarkH2 — Fri, 14 Jul 2023 17:45:25 GMT

I loaded HEVC codec to my computer. Did not work. I downloaded VLC media player and it will play the video file from the R10. I am looking at downloading a codec library from Advanced Shark007 in case something is missing. Any other suggestions?