topic Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable in Camera Software

EOS Utility 3 doesn't work with Ventura 13.0 via Cable

darrencoleman — Fri, 07 Jul 2023 08:34:12 GMT

I can connect EOS Utility to a Mac running 12.5.1 (Monterrey) but not my new Mac running Ventura V13 on Apple M2 Max processor.

I've been in touch with Canon Customer Support they advised:"It seems that the camera cannot be connected with a cable when using a Mac with the Ventura OS. However, you can connect the camera via Wi-Fi using the EOS Utility software."

Wifi connectivity where I work isn't great so I used ethernet - hence WiFi isn't an option.

Has anyone found a solution to this?

No USB connectivityNo ability to change Image capture settings.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

Waddizzle — Fri, 07 Jul 2023 09:50:22 GMT

Buy a Windows PC. The Canon software breaks every time Apple upgrades their OS, which is typically 3-4 times per year. Mac users have face this issue for years and will continue to do so.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

Waddizzle — Fri, 07 Jul 2023 10:26:11 GMT

Which camera are you trying to connect? Does it have Bluetooth? Most cameras with Bluetooth have instructions that tell you to initiate a wireless connection via Bluetooth, which automates the Wi-Fi hot spot setup.

BTW, what you wrote above is not exactly how the built-in Wi-Fi works. The camera creates its own Wi-Fi hotspot, but that means the your Mac will not be connected to the Internet when the camera connection is active.

Also, the built-in Wi-Fi connectivity is SLOW. Your camera is not fully networkable. The Wi-Fi is most useful for connecting to mobile devices, not a computer. The USB connection if the preferred method to connect to a computer, not Wi-Fi.

Or, you can simply remove the memory card from the camera and use a card reader. This is probably the most trouble-free approach. You bypass the Canon app altogether.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

jrhoffman75 — Fri, 07 Jul 2023 12:43:58 GMT

It used to connect with the 1D X Mark III, but I just tried iut now after seeing your post and it doesn't. Must be something that developed from a macOS update.

If all you want to do is download images then Apple Image capture does connect.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

johnrmoyer — Fri, 07 Jul 2023 12:52:20 GMT

I have Intel hardware, but I have read that Ventura added new USB security features. There are settings menus on machines with the M1 chip that I do not see on my machine with the Intel chip.

Also, at one point I fixed a similar problem by removing the Canon apps, deleting the folder for the Canon apps, downloading the Canon apps again and installing them again. It seems to me that some of the software permissions are only granted when the software is being installed.

https://support.apple.com/guide/mac-help/allow-accessories-to-connect-mchlf779ae93/mac

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

johnrmoyer — Fri, 07 Jul 2023 12:55:08 GMT

https://support.apple.com/en-us/HT213430

Change the setting for allowing accessories to connect

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

darrencoleman — Fri, 07 Jul 2023 12:56:27 GMT

I'm using an M50 Mk1.

The Wifi route is too slow to be honest.

Can you provide some more detail on the card reader point, please? I can't quite understand that.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

jrhoffman75 — Fri, 07 Jul 2023 12:58:46 GMT

@johnrmoyer wrote:

https://support.apple.com/en-us/HT213430
Change the setting for allowing accessories to connect

That didn't work for me. The 1D X Mark III was already "allowed" and when I connected my M200 the connect allow window popped up. Selected allow and the EOSU can't connect vai USB window appeared.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

darrencoleman — Fri, 07 Jul 2023 12:58:59 GMT

Hi John,

My Mac sees the Canon M50 camera but I can't do anything with it as I can't click on the camera icon etc (screen grab attached)?

I'd like to use EOS utility to control the camera when I'm recording videos.

Pretty poor show from Canon on this front.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

jrhoffman75 — Fri, 07 Jul 2023 13:20:03 GMT

When I connect my M200 it downloads images on the card.

Do you have Wi-Fi turned off?

Since it used to work with my 1D X and now it doesn't not sure if it's a Canon issue or an Apple issue.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

jrhoffman75 — Fri, 07 Jul 2023 13:20:42 GMT

@johnrmoyer wrote:
I have Intel hardware, but I have read that Ventura added new USB security features. There are settings menus on machines with the M1 chip that I do not see on my machine with the Intel chip.
Also, at one point I fixed a similar problem by removing the Canon apps, deleting the folder for the Canon apps, downloading the Canon apps again and installing them again. It seems to me that some of the software permissions are only granted when the software is being installed.

https://support.apple.com/guide/mac-help/allow-accessories-to-connect-mchlf779ae93/mac

Uninstalled and reinstalled EOSU. Same problem.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

darrencoleman — Fri, 07 Jul 2023 13:22:25 GMT

Wifi is turned off.

I can connect EOS Utility to a Mac running 12.5.1 (Monterrey) but not my new Mac running Ventura V13 on Apple M2 Max processor.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

jrhoffman75 — Fri, 07 Jul 2023 13:26:58 GMT

@darrencoleman wrote:
Wifi is turned off.
I can connect EOS Utility to a Mac running 12.5.1 (Monterrey) but not my new Mac running Ventura V13 on Apple M2 Max processor.

That's my EOSU experience today w/Ventura. Not sure why your M50 won't download via Image capture since both my cameras do.

Depending on how important it is to you to have capability now (vs waiting for a possible fix) there is an app called Kuuvik Capture that may work with your M50 for camera control.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

darrencoleman — Fri, 07 Jul 2023 13:29:39 GMT

Thank you for this thoughtful response. I was hopeful that would do the job (settings change image attached) but I'm still getting the same error (attached).

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

shadowsports — Fri, 07 Jul 2023 17:50:45 GMT

Hi Guys,

I am a Windows user, but have an M2 with Ventura. I haven't upgraded to 13.5 yet. I think I have 13.3 currently. Like John, I already have my camera's allowed in GateKeeper. I'll see if it works and if I can break it with an update. Since moving to card readers exclusively years ago, I don't worry about this stuff any longer. I don't shoot tethered either so its not a big deal for me.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

jrhoffman75 — Fri, 07 Jul 2023 13:42:56 GMT

Hi Rick. Did you mean to say Monterey? Ventura is macOS 13.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

darrencoleman — Fri, 07 Jul 2023 14:46:07 GMT

Hi Rick - when you say a "card reader" what do you mean? Card readers were mentioned in an earlier post but I've no idea what that mean (beyond paying for something at a store!)

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

jrhoffman75 — Fri, 07 Jul 2023 15:16:19 GMT

I think folks are missing that you said you want to control the camera for videos. Card readers would allow you to download images from your card by removing card from camera and inserting in card reader.

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

shadowsports — Fri, 07 Jul 2023 17:52:55 GMT

Edited. John, Thank you. I did mean Ventura 13.x My Neice is turning 12 this weekend. 🤣

Re: EOS Utility 3 doesn't work with Ventura 13.0 via Cable

darrencoleman — Mon, 10 Jul 2023 08:17:42 GMT

I see. You're correct, I don't need to download the images. I need to control the camera via EOS Utility - which I could with Monterrey but not Ventura.