topic Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea in Camera Software

ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any ideas?

Anonymous — Mon, 03 Jul 2023 01:14:59 GMT

I have a PowerShot Pro90 IS from 2002. It's 21 years old, fully functional, and still taking excellent images. Thanks Canon! Providing great products for decades.

Unfortunately, the software that came with the camera, ZoomBrowser EX (V. 2.6.0.11), works great on our old XP based computer. That's right,,,I have an XP laptop up and running and this old software runs just fine on it.

I'd like to get an app (or a fix) that allows me to transfer images to my Windows 10 system directly from the camera.

Currently, I have to remove the data card and read it with my USB card reader accessory. 👎

I prefer NOT to take my card in and out of the camera every few shots for inspecting images. Something about data connections and dust makes me nervous. Moving images through a USB cable is a better (safer?) way to go.

I see that Canon has another app called ImageBrowser EX and I'm wondering if that software is compatible with Windows 10.

If so, how can I obtain a copy of ImageBrowser EX, and if it's not Win10 compatible, what are my options for transferring images from my camera via USB cable?

Thanks for any suggestions offered. 😀

Columbine flower - unprocessedColumbine flower - unprocessed JPEG

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Mon, 03 Jul 2023 02:40:24 GMT

Have you tried connecting the camera to the laptop using a USB cable and using Windows File Explorer to download the picture files to the computer?

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

normadel — Mon, 03 Jul 2023 02:51:10 GMT

You don't need ANY software to transfer directly from camera to computer. Just connecting then via USB cable should mount the camera in Windows File Explorer so you can drag & drop.

Does it?

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Waddizzle — Mon, 03 Jul 2023 10:26:41 GMT

The ZoomBrowser app is an obsolete for Windows XP, which is no longer supported by Microsoft. The app is not compatible with Windows 10.

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Tue, 04 Jul 2023 22:46:52 GMT

Unfortunately, my computer doesn't recognize the data storage card, so it doesn't show up in Windows Exploder.

Every other USB device I plug into this computer (flash drives, thumb drives, etc.) works as expected. Plus, when I plug my camera into the older XP laptop, XP recognizes the data storage media and the software works well for transferring and processing images. The only issue there is,,, Windows XP. Ugh! If that laptop fails for any reason, I'm stuck moving the data card into and out of the camera all the time.

When I plug the USB cable into the computer (camera in PC Connection mode), Windows does provide the "new device connected" sound, but that's it's only response. There's no other indication that the computer has recognized a "new device" or any other storage media. No other storage devices are indicated in Windows Exploder.

When I remove the USB cable, I get the Windows "device disconnected" sound, so I know the USB port is working properly. I'm guessing that the sound is generated whenever a power connection is made and it doesn't mean that any data is being exchanged between the device and the computer.

I don't know enough about the camera's internal workings to say for sure, but there might be some firmware in the camera that aids in connecting to a computer. If so, maybe a firmware update for the camera might be a solution. Hopefully, some of the technical staff at Canon will know about what can be done to resolve this issue.

I really like this camera, so I'm hoping to keep it in operation for years to come, but transferring images via USB is a "must" have these days. The newer models have Bluetooth or WiFi, so things have really improved over the decades.

I'm hoping that this is a software incompatibility issue with Win10 because that would probably be the easiest fix. But, based on the symptoms, it could easily be a camera firmware issue. Hopefully, the experts at Canon will be able to tell me if the firmware can be updated to be Win10 compliant.

Thanks for your reply and have a great day! 😃

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Sat, 08 Jul 2023 02:04:04 GMT

Some on here have solved this issue by buying the genuine Canon data cable, which solved the connectivity issue with Windows 10/11. Part number of the cable should be listed in your manual.

~~This appears to be the Canon part for the USB cable for your camera: Canon IFC-200U USB Interface Cable.~~

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Tue, 04 Jul 2023 23:15:06 GMT

I was able to install ZoomBrowser EX from the CD on the Windows 10 computer without any installation problems and it seems to work OK until I try to connect to the camera. The software hangs and has to be ended with the Task Manager. When I start the Remote Capture software, it tries to connect and then brings up a dialog box saying it can't connect to the camera.

I'm guessing my problem might be a camera firmware issue. The reason I'm thinking about firmware is because when I plug in the USB cable (camera in PC Connection mode), the computer responds with the "new device connected" sound. Also, when I pull the USB cable out, the computer responds with the "device disconnected" sound. The USB port is fine and works OK with all my other USB devices.

I'm thinking that the computer is making a sound because a power connection was made. That doesn't necessarily mean that data is being exchanged between the two devices.

I'm hoping the technical staff at Canon can tell me if the camera's firmware can be updated to be Win10 compliant. If there's no firmware update available, I might be stuck with moving the data card in and out of the camera.

Thanks for your reply and have a great day! 😀

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Tue, 04 Jul 2023 23:25:45 GMT

Yep, tried that. The Windows 10 File Exploder doesn't see the camera's storage media for some reason. I suspect that the camera's firmware isn't Windows 10 compatible. See previous replies for details on my troubleshooting. The Windows 10 computer seems to be working correctly for other USB devices.

Downloading images and processing them on the XP laptop works fine, it's just the Windows 10 computer that has trouble.

Based on the symptoms, I'm thinking that the camera's firmware needs to be updated to be Win10 compliant. I'm hoping there's a firmware update available from Canon. If not, I'm probably stuck moving the storage media in and out of the camera.

Thanks for your reply and have a great day! 😀

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Tue, 04 Jul 2023 23:33:48 GMT

That's a good idea, but I'm using the original Canon data cable that came with the camera.

Everything I'm doing works fine on the old XP laptop, it's just the Win10 computer that's having trouble.

I'm really hoping Canon can provide this camera with a firmware update. If not, then I don't see a solution for USB connectivity.

Thanks again for your reply and have a great day! 😀

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Tue, 04 Jul 2023 23:38:43 GMT

Have you tried all your USB ports on your computer? You may want to try another USB cable anyway. Windows 10 seems to be more finicky with cameras and the USB cable.

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Wed, 05 Jul 2023 00:35:20 GMT

Good idea...I'll give it a try. I've had USB ports go bad in the past, so it's worth trying.

No change in the problem, but it did give me another idea about why the computer is recognizing the camera as a connected device, but not able to exchange data.

After connecting the camera, I get the dialog boxes that say "Setting up the PowerShot Pro 90 IS" (plus the sound) and another message saying "Installation is complete". Apparently, the computer is able to determine the name of the device, so the firmware must be working correctly.

So I checked the Device Manager to make sure the computer was seeing the camera and it IS listed. After looking at "Properties" of the camera in the Device Manager app, it now appears that the computer doesn't have the correct "driver" for the camera, so that's probably where the problem lies. I searched for an updated driver, but the computer didn't find one. It's not shown in Windows Exploder probably because the correct driver isn't installed.

Now it's just a matter of finding a good Windows 10 compatible driver for the camera. Woo-hoo! 👍 That seems do-able and likely to resolve the problem.

Hopefully, Canon can provide an updated driver, which seems like something that's likely to be available. I can search the net for an appropriate driver, but I'd prefer to get it from Canon if possible.

Thanks for your ideas 5DIV, we may have just solved this problem. It's definitely worth investigating. 🌞

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Wed, 05 Jul 2023 00:54:16 GMT

See this post: https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/EOS-R-not-detected-by-PC-via-USB-Windows-10/td-p/422220

He had a very similar problem, and the USB cable was the issue. I know yours works in older Windows versions, but Windows 10 seems to need a higher grade cable for camera connections. Worth a try.

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Wed, 05 Jul 2023 02:50:46 GMT

Thanks for the link. I read the post, but I'm not sure we have the same problem.

On this camera there is a special connector that plugs into the camera. It's not a standard USB connector. It sounded like the other person (RMQC) had a standard USB connector on the camera side also. It wasn't totally clear.

If it turns out that Canon offers a different USB data cable that is more compatible with newer computers, then I might have to go that route. $$. ☹️

For now, I want to try to get a usable driver that works on my 64 bit system. I searched the drivers on my Canon CD, but they appear to be for 32 bit OS's (Win95 up to Win2000). If an appropriate driver doesn't solve this problem, then I'll need a back-up plan (i.e. a different USB cable possibly).

At this point, everything is pointing to the camera. It's either the computer driver for the camera or the data cable (or both). I'll keep working on this and let everyone know what works. 🤞

Maybe the techies at Canon can shed some light on which options to pursue once they're back from the holiday. I appreciate all your ideas and suggestions. Thanks again for your time.

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Wed, 05 Jul 2023 03:02:38 GMT

Isn't your cable a mini-B USB to type A?

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Wed, 05 Jul 2023 03:37:18 GMT

I don't think so. Here's some pics to show what I've got.

The camera's data port doesn't look to be any kind of USB that I've ever seen before. It looks totally custom. Would you agree?

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Wed, 05 Jul 2023 03:44:08 GMT

Just to follow up, the camera data connector appears to have 10-12 connection points.

I really don't think this is a USB type connection.

Thanks again for your time and thoughts.

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Wed, 05 Jul 2023 14:22:37 GMT

Yes, I agree. It's not the mini-B USB connector on the camera end.

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Waddizzle — Wed, 05 Jul 2023 18:09:59 GMT

“ I was able to install ZoomBrowser EX from the CD on the Windows 10 computer without any installation problems and it seems to work OK until I try to connect to the camera. The software hangs and has to be ended with the Task Manager. When I start the Remote Capture software, it tries to connect and then brings up a dialog box saying it can't connect to the camera. “

The old XP software is not compatible with the hardware in Windows 10 platforms.

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Waddizzle — Wed, 05 Jul 2023 19:18:41 GMT

Here is a link to a review of the camera from 2001. It briefly describes the hardware.

https://www.dpreview.com/reviews/canonpro90/3

Here is a snapshot from the above web page.

Re: ZoomBrowser EX isn't working on Win10. Doesn't see the camera when connected via USB. Any idea

Anonymous — Thu, 06 Jul 2023 09:04:10 GMT

Thanks for the DPReview link. Their review of this camera pretty much sold me on it when I was shopping. It's a great publication for photography equipment reviews and reasonable opinions. I only hope that their recent acquisition by Gear Patrol doesn't compromise their past excellence.

After more troubleshooting of this problem, I've determined that I need a Windows 10 driver for this camera. Device Manager sees the camera and can pull down it's name from the firmware, but there's no installed driver for the device. I pointed Windows 10 to the older drivers that came with the camera, but they're too old and not usable for a 64-bit Win10 machine.

I've tried looking for drivers associated with more modern PowerShot cameras, but so far have not been able to find one on Canon's support website. I just completed an online survey for them where I explained my problem. The survey asked if I had contacted Canon Technical Support via phone, but I've never seen a phone number for that department on their website.

If anyone out there knows of a phone number where I can speak with their Technical Support group, please let me know. I need to know if a driver for my camera that's Win10 compatible even exists. Also, I'd like to know if another, more modern PowerShot driver would even be useful for this camera.

In the survey I completed, I down rated them for not supporting legacy products better. Apparently, they don't support any products that are out of warranty. A 1 or 2 year warranty for a product with a 10+ year lifetime and no support after the warranty period. That doesn't make sense to a smart consumer.

Thanks for your time and comments.