topic Re: EU3 will not recognize my EOS 1DX Mk iii on MacOS Ventura in Camera Software

EU3 will not recognize my EOS 1DX Mk iii on MacOS Ventura

seamus1 — Sun, 21 May 2023 05:55:35 GMT

I've downloaded the latest version of EU on my MacOS Ventura. The app will start, but it doesn't seem to recognize my camera. None of the icons result in any action. I've used EU for years with other (older) Macs, but this one just works differently. It seems that EU should support MacOS Ventura, but it won't respond... it starts, but that's as far as it goes. ANy ideas???

Re: EU3 will not recognize my EOS 1DX Mk iii on MacOS Ventura

jrhoffman75 — Sun, 21 May 2023 20:12:04 GMT

Welcome.

MacBook Air M2, macOS Ventura 13.4, EOSU 3.16.12, EOS 1D X Mark III

I can connect to EOSU3 if I connect camera to the USB-C port closest to the MagSafe power connector. Not recognized if I connect to the other USB-C port.

Re: EU3 will not recognize my EOS 1DX Mk iii on MacOS Ventura

seamus1 — Wed, 24 May 2023 23:20:28 GMT

That was a good guess, but unfortunately, it did not work for me. There is a random-ness to the failures. About 95% of the time, EU3 will not start - the other 5% of the time it does, and when it does, picture downloading at least, works normally. There also seems to be a contention between Apple's Image Capture app and EU3. For example, after connecting the camera to the USB-C port next to the magsafe connector, and getting no response (no EU3 connection), I tried launching Image Capture, and then suddenly EU3 launched, but Image Capture did not connect - did not even register the camera . I tried other permuations, combinations and sequences of USB ports, powering the camera up & down, etc, but only managed one successful connection out of about 50 attempts.

The technique I've had best success with is this:

With camera turned OFF, start Image Capture and EU3
Turn the camera ON
It seems in all cases, ONE OF the apps (Image Capture or EU3) will recognize & connect to the camera, the other app won't. The majority of connects go to Image Capture.
This behavior is approximately the same for all 3 of the USB connectors.

My conclusion is that this is an incompatibility/"bug" between macOS and EU3. I wonder if it might be possible to disable Image Capture to eliminate the contention, but I've found no way to do that yet.