topic EOS Utility Options Grayed Out in Camera Software

EOS Utility Options Grayed Out

amandathomas485 — Tue, 16 May 2023 14:20:56 GMT

I have an EOS R6. I am trying to transfer images to my mac. I have downloaded the latest EOS Utility but all the options are grayed out. I am unable to select anything. I have uninstalled and reinstalled. Still grayed out. Any suggestions?

Re: EOS Utility

rs-eos — Fri, 12 May 2023 20:51:11 GMT

If your Mac has a built-in SD card reader, that'd be the best/easiest to use to transfer photos.

If you don't have a card reader, try first using Apple's "Image Capture" application to see if it can recognize your camera and import photos.

You can always purchase a card reader (they are quite inexpensive). If doing so, go with a reputable brand and ensure the cable that the card reader would connect with, would work with one of your computer's ports (e.g. newer USB-C, or older USB-A/B).

Re: EOS Utility

Tronhard — Sat, 13 May 2023 04:12:58 GMT

Totally agree with Rick.

Macs seem to have particular challenges with Canon software - the software works fine of Windows, for example. So, the best thing to do is keep your processes as simple as possible, which means taking the camera out of the download pipeline. An SD card reader, either built-in or via a port, would seem to be the way to go.

Re: EOS Utility

jrhoffman75 — Sat, 13 May 2023 09:53:55 GMT

If you just want to download images Ricky's recommended use of Image Capture is right on.

If you want EOSU for its other features then check the security settings in Privacy & Security. You may need to authorize folder and/or full disk access.