topic EOS Utility won't load on my M1 Mac running Monterey in Camera Software

EOS Utility won't load on my M1 Mac running Monterey

cgregori — Thu, 04 May 2023 17:44:36 GMT

When I try to install the EOS utility 3.16.12 the program won't go past the Extracting Files window. It flashes in my program bar below and goes away. Is there a solution to this? I'd like to tether my Rebel t7i to my mac.

Thanks,
Chris

Re: EOS Utility won't load on my M1 Mac running Monterey

Mark35mmF2 — Sun, 07 May 2023 04:59:17 GMT

Hi,

When the files are extracted you should see a new icon appear on your Mac desktop, this new selection will contain the installer for EOS Utility.

Re: EOS Utility won't load on my M1 Mac running Monterey

cgregori — Mon, 08 May 2023 14:08:36 GMT

Yeah, and after opening the installer, the program never shows up.

Re: EOS Utility won't load on my M1 Mac running Monterey

jrhoffman75 — Mon, 08 May 2023 15:15:13 GMT

Did you double click the icon that looks like an opened box?

Re: EOS Utility won't load on my M1 Mac running Monterey

cgregori — Mon, 08 May 2023 15:17:50 GMT

Yep. It does the extraction and then flashes an icon in my dock that disappears immediately.

Re: EOS Utility won't load on my M1 Mac running Monterey

jrhoffman75 — Mon, 08 May 2023 15:44:54 GMT

Is there an earlier version of EOSU on your computer?

If you go to System Settings->Privacy & Security is there a permission asking to be approved? Should be perhaps Universal Installer.

Re: EOS Utility won't load on my M1 Mac running Monterey

fishmanxxx — Mon, 08 May 2023 22:00:19 GMT

I spent some time with Apple Tech Support and they patiently went through the Privacy & Security settings with me but that did nothing to permit the full extraction The only way it was solved was by logging off my account and logging onto a different account (same name) and voila the software successfully loaded. I haven't gone through the security settings of these two accounts but they're both administrator accounts.