topic Re: Connecting to Image.Canon Wifi Date Time Error in Camera Software

Connecting to Image.Canon Wifi Date Time Error

kmsheetmetal — Tue, 14 Apr 2020 14:45:08 GMT

Hi I have 2 sx530HS and both were setup with Image Gateway and all was working fine no problems until the shutdown of the server. Today I tried to connect them to the new Image.Canon server and every time I try the update cloud button on the cameras as decribed in the setup from image.canon I get "Set the correct date and time" on both cameras. The correct date, time and time zone is correct on the camera. I've searched through several posts on here from others having similar issues in the past saying you need to change the camera name to something else before trying to connect, or completely reset the wireless settings like it was a brand new camera. None of that worked. I logged into the new image.canon and deleted one of the cameras that I guess was transfered over from image gateway and that had no effect. Am I missing something or is the service not fully up and running. Any help would be great as our company uses these for shipping picture verifcation and manually transfering images takes a ton of time and is the only reason we bought these cameras is so we could transfer pictures automatically.

Thanks.

Re: Connecting to Image.Canon Wifi Date Time Error

Tim — Tue, 14 Apr 2020 23:51:21 GMT

kmsheetmetal,

I understand you are seeking support for your PowerShot SX530 HS cameras.

For support on this product, please call 1-800-652-2666 and follow the prompts for Technical Support. Agents are available during the following times. All times EST, excluding holidays.

Cameras - PowerShot -- 1-800-652-2666 Monday-Friday: 9:00 am to 9:00 pm

Re: Connecting to Image.Canon Wifi Date Time Error

Steve0701 — Wed, 15 Apr 2020 13:46:24 GMT

My Powershot SX700 HS suddenly has the same problem today.

I called the number, and all they could do was lead me to the technical group that first requires $14.95. My camera is fine. The only problem is with the new web site that went online this week. Image.canon was not properly tested and does not know how to accept input from some cameras. I cannot accept that my camera is obsolete after just four years. The web team needs to step up, take responsibility, and correct their mistakes.

Re: Connecting to Image.Canon Wifi Date Time Error

dshjr586 — Wed, 15 Apr 2020 13:13:35 GMT

I followed your recommendation, walked the phone tree, was informed if I wanted help I could buy phone support for a problem which Canon caused, and directed to the canon website.

Your customers are stuck with a problem Canon caused and Canon wants us to pay to get help to fix the Canon-caused problem.

This problem doesn't seem to be unique. What is the Canon procedure to follow and the firmware to install to resolve the Canon-caused problem.

I look forward to a resolution.

Thanks,

don

Re: Connecting to Image.Canon Wifi Date Time Error

Steve0701 — Wed, 15 Apr 2020 14:17:53 GMT

The SX530 HS did not make it to the new list of connectable cameras. Neither did my SX700 HS. Sorry, it looks like we are sh*t out of luck. See https://image.canon/st/en/connectable-models.html

Re: Connecting to Image.Canon Wifi Date Time Error

dshjr586 — Wed, 15 Apr 2020 14:31:45 GMT

The SX 530 HS is on the list.

If Canon can't resolve this, my next camera likely won't be another Canon.

don

Re: Connecting to Image.Canon Wifi Date Time Error

Stephen — Wed, 15 Apr 2020 14:37:44 GMT

Hey, all!

We're having technical details regarding the new site. Please bear with us. We know it's not ideal, but we're working through it as quickly as we can.

Re: Connecting to Image.Canon Wifi Date Time Error

dshjr586 — Wed, 15 Apr 2020 14:40:37 GMT

That should have been Canon's first response, not send customers to the 800 number 'go buy support' phone tree.

Re: Connecting to Image.Canon Wifi Date Time Error

kmsheetmetal — Wed, 15 Apr 2020 14:41:55 GMT

The SX530 HS is one of the compadable models just click on the dropdown on EOS and change it to PowerShot it should work but as stated I keep getting time date error when trying to update the camera

Re: Connecting to Image.Canon Wifi Date Time Error

Stephen — Wed, 15 Apr 2020 14:50:08 GMT

Our team was just made aware of the problem yesterday. We apologize for the confusion, but we're working on it!

Re: Connecting to Image.Canon Wifi Date Time Error

dshjr586 — Wed, 15 Apr 2020 14:53:09 GMT

I appreciate your problem. You are stuck with cleaning up someone else's mess.

Good luck.

Re: Connecting to Image.Canon Wifi Date Time Error

Porcha — Wed, 15 Apr 2020 15:36:10 GMT

On Wednesday, April 15, 2020, Canon Inc. will be releasing firmware ver. 1.1.0.0 for the PowerShot SX530 HS. Download it here https://Canon.us/ltvsb

Firmware Version 1.1.0.0 incorporates the following fixes and enhancements:

Support for the “image.canon” cloud platform has been added.

Note: This is a required firmware update in order to enable the use of this service.

Re: Connecting to Image.Canon Wifi Date Time Error

kmsheetmetal — Wed, 15 Apr 2020 16:25:05 GMT

Thanks!! the firmware update fixed the problem both cameras are connecting again

Re: Connecting to Image.Canon Wifi Date Time Error

Nya — Wed, 15 Apr 2020 16:52:58 GMT

I am having the same problem with my PowerShot SX510 HS Wi-Fi camera

Re: Connecting to Image.Canon Wifi Date Time Error

dshjr586 — Wed, 15 Apr 2020 16:53:05 GMT

Once I deleted my WiFi settings and reconnected, I think I have the new image.canon downloader work.

Thanks, Canon, for resolving the issues.

don

Re: Connecting to Image.Canon Wifi Date Time Error

skier150 — Wed, 15 Apr 2020 16:56:20 GMT

Same here with the 510 HS, need a soluition

Re: Connecting to Image.Canon Wifi Date Time Error

callman — Fri, 17 Apr 2020 00:49:38 GMT

Same here, but mine is a PowerShot SX60. I can no longer connect to my wireless since the old site went down. I get the same error message "set correct date/time". The correct date/time are, in fact, set. And yes, the correct time zone is also set on the camera - I checked that, as well. The only free way to find an answer to this is here. Any ideas?

Re: Connecting to Image.Canon Wifi Date Time Error

callman — Fri, 17 Apr 2020 00:50:16 GMT

Isn't there are charge for this so-called service?

Re: Connecting to Image.Canon Wifi Date Time Error

callman — Fri, 17 Apr 2020 00:51:59 GMT

I could not agree more. I've loved the camera and use it almost daily. This issue with my PowerShot SX60 did not happen until the new image website went up. I am thoroughly disgusted with Canon at this time.

Re: Connecting to Image.Canon Wifi Date Time Error

Nya — Fri, 17 Apr 2020 00:53:00 GMT

I feel the same way, I do not understand the need for a new website in the first place especially if it does not work