topic Re: EOS Utility ON Mac M1 ultra Chip running Ventura in Camera Software

EOS Utility ON Mac M1 ultra Chip running Ventura

RF1830 — Thu, 06 Apr 2023 02:29:12 GMT

I am having issues getting the computer to recognize the camera being attached to computer. it worked a couple times in the beginning. Does anybody use the utility to download photos to their computer? Again it is on a Mac Studio with the M1 Ultra chip running Ventura.

Re: EOS Utility ON Mac M1 ultra Chip running Ventura

Danny — Thu, 06 Apr 2023 12:56:00 GMT

Hi, RF1830!

So that the Community can help you better, we need to know exactly which Canon camera model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: EOS Utility ON Mac M1 ultra Chip running Ventura

RF1830 — Thu, 06 Apr 2023 15:50:59 GMT

The camera is the R-5

Re: EOS Utility ON Mac M1 ultra Chip running Ventura

John_Q — Sat, 08 Apr 2023 00:25:27 GMT

Hello RF1830,

It sounds as though you're connecting the camera via USB. If that's the case, make sure that you disable the WIFI on the camera. The computer will not recognize the camera if the WIFI is enabled. It can connect wirelessly as well. You may want to contact our Technical Support Team at 1-800-652-2666, Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET, and they can walk you through connecting the camera to the computer if you'd like.

Re: EOS Utility ON Mac M1 ultra Chip running Ventura

jrhoffman75 — Sat, 08 Apr 2023 10:50:52 GMT

Are you using the latest version? Verify on the support page for your camera. Does Apple Image Capture see the camera?