topic Re: universal installer quit unexpectedly error on Mac OS Ventura 13.x in Camera Software

EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

RandoRichard — Tue, 07 Mar 2023 14:37:58 GMT

Trying to download the EOS Utility for a new camera (90D) and aoso update Digital Photo Professional for an iMac. I can download the DMG file but when I attempt to open it I get this error message "universal installer quit unexpectedly." Using Terminal to mount it didn't help. Using 3rd party DMG opening apps also didn't work.

Re: universal installer quit unexpectedly error on Mac OS Ventura 13.x

jrhoffman75 — Tue, 07 Mar 2023 12:00:45 GMT

Are the necessary permissions set in the Privacy and Security section?

Re: universal installer quit unexpectedly error on Mac OS Ventura 13.x

RandoRichard — Tue, 07 Mar 2023 15:52:21 GMT

I believe so. See attached. The last one is when I click on the DMG file in question and hit Command - I.

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

jrhoffman75 — Tue, 07 Mar 2023 15:54:05 GMT

Are Full Disk Access and Files and Folders also authorized?

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

RandoRichard — Tue, 07 Mar 2023 16:25:57 GMT

The Installer was not authorized, so I enabled and restarted my computer. No change. The last screenshot is the error message I am getting.

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

jrhoffman75 — Tue, 07 Mar 2023 16:40:37 GMT

Here is what my computer shows:

I do see that Installer app listed, but it is unchecked on my computer.

Maybe select the "+" button and see if UniversalInstaller shows up.

If that fails you could give Canon a call at 1-800-OK-CANON.

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

RandoRichard — Tue, 07 Mar 2023 17:34:30 GMT

I did find the UnversalInstaller and enabled that on my iMac. But no change. I called Canon and they said Ventura OS is very new and Canon Apps are having big issues with it, but recommended I use a mobile device for now until they solve the bugs with Ventura.

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

jrhoffman75 — Tue, 07 Mar 2023 17:40:05 GMT

I am having no trouble with DPP or EOS Utility on my MacBook Air M2 with Ventura, but that is perhaps because I had them installed with macOS 12.m (but I have installed updates with Ventura installed).

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

RandoRichard — Tue, 07 Mar 2023 17:44:34 GMT

I am also having no issues with DPP, but like you, I had it previously installed. I cannot update it however.
Thanks for your help.

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

sgedgington — Sun, 10 Sep 2023 23:23:52 GMT

I am having the same issue with the installers on MacOS.

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

sgedgington — Sun, 10 Sep 2023 23:24:28 GMT

In my case, my computer is running Maverick.

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

1strail — Fri, 06 Dec 2024 05:21:25 GMT

What worked for me was to create a new user in the user and groups section of system settings. Give the new user admin rights and reboot. Log in as the new user (if you don't get the choice once you computer is fully booted, log out and log back in as the new user under the apple, top left corner of the finder). Once there, log into Canon's website and grab which ever package you need (for me it was EOS Utility and Digital Photo Professional for use with my EOS 5D MarkIV). Once downloaded, run the DMG installer and voila, no UniversalInstall quit unexpectedly" message. Just remember if you have Sequoia, you will have to choose the next one down "Sonoma I think, just for the software to be shown. At the end of the day, it looks like an Apple problem, but who knows.

Next, log out from your new user, go to your applications folder and there you will see your newly created Canon Utilities. It's best to remove (or backup) your old Canon Utilities folder if you are a bit squeamish about losing them). Double click on the desired app and bam, works like a charm,

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

stefanmedia — Wed, 19 Mar 2025 01:47:57 GMT

Going through this rigamarole (creating a new Mac user account etc.) did the trick for me. Thank you for spelling out the steps!

A couple curiosities about using this EOS Utility app:

The Canon Utilities > EOS Utility folder contains two apps. There's an EOS Utility app as well as a subfolder called EU3, which contains an EOS Utility 3 app. What's the difference? They don't say but the first one is dated 6/19/23, while the "3" version is dated 3/25/24.
When I ran the first EOS Utility app, I was prompted to download an update (3.18.41) despite having just downloaded the installer for the app (3.18.5) from the Canon website. You'd think they'd provide only the latest app installer rather than having you download an update to an app you just downloaded.
When I ran the EOS Utility 3 app in that subfolder instead, it launched fine and connected to my camera. (Its UI is slightly improved too.)

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

1strail — Wed, 19 Mar 2025 03:19:12 GMT

Not sure to be honest. Glad to hear it worked though!

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

jrhoffman75 — Wed, 19 Mar 2025 09:21:00 GMT

The Canon Utilities > EOS Utility folder contains two apps. There's an EOS Utility app as well as a subfolder called EU3, which contains an EOS Utility 3 app. What's the difference? They don't say but the first one is dated 6/19/23, while the "3" version is dated 3/25/24."

If you connect a camera and power it on the plain EU link app starts. You really just want to directly start EU3.

The support page download section never seems to delete software, so it is possible (and sometimes desirable) to download an older version of a program.

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

LRK1 — Sun, 20 Apr 2025 07:27:45 GMT

I just got a new MacBook Pro and started to configure it to be a photo workstation by downloading the Canon utilities. Frustrated when I couldn’t get them to install. Thank goodness I found your workaround! I searched and searched for answers. My original user has admin privileges so you would think that would have been enough, but nooooo! New user with admin privileges worked like a charm! Thank you!

Re: EOS Utility & DPP universal installer quit unexpectedly error on Mac OS Ventura 13.x

Valdormar — Wed, 06 Aug 2025 03:16:31 GMT

Mac OS Sequoia 15.6 can't install any Canon software using this installer. It comes down to dirty coding, while debugging and looking through the log report the issue is plain and simple. Canon developers have two instances trying to do the same function at the same time, they have both instances located in two different paths.
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Mac Debug / Install Error:
Class CmdUtil is implemented in both /private/var/folders/yg/500ny9b515ncyqn9n7b1rdr00000gn/T/CanonOFI_TEMP/Data/Software/Install/UniversalInstaller.app/Contents/MacOS/UniversalInstaller (0x10874b008)
- and - /private/var/folders/yg/500ny9b515ncyqn9n7b1rdr00000gn/T/CanonOFI_TEMP/Data/Software/Install/UniversalInstaller.app/Contents/Frameworks/UIx.framework/Versions/A/UIx (0x116973cc8).

This will cause spurious casting failures and mysterious crashes. One of the duplicates must be removed or renamed.
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Valdormar Hauslendale
USA