topic Camera connect app connection failed in Camera Software

Camera connect app connection failed

Kwinten — Thu, 21 Nov 2019 08:00:28 GMT

Hopefully someone can help me fix this problem. I am traveling for 6 months and have a lot of pictures that needs to be transfered to my phone/ipad.

Problem: Suddenly my camera g7x Mark II is failing to connect to every device i have with me. It is failing to connect a Motorola smartphone, an iPhone and ipad.
For 2 months i didnt have any issues to connect with them!

What i tried to do until now:
- uninstall the camera connect app and rebooth the phone and reinstall the app.
- reset the wifi and general settings in the menu of my camera to default.
- ensure that every other wifi connection is not enabled

The phone can see the wifi and I can connect with the password.
In the app I search the camera g7x powershot. The app recognises and makes connection with the camera so i click on it. Then there is a message on the camera to give access to the memory card. I choose Yes and then it immediately gives "camera connection failed" message in the app.

This is the case with every device i have..
I did read and tried all the tips of previous topics about this but i Cant fix it.

If someone know something else to try please let me know.

Thanks in advance,

Kwinten

Re: Camera connect app connection failed

Lewiskoaco — Fri, 24 Dec 2021 11:12:44 GMT

I’m having the exact same problem. How did you fix it?

Re: Camera connect app connection failed

pacomaraca — Fri, 19 Jan 2024 15:29:50 GMT

Hi Kwinten,

this is a "feature" of the Camera Connect app, that seems to have a builtin limitation of 10.000 pictures. I ran into the same problem from one day to the other and tried everything, different Android devoices, resetting WiFi, re-installing the app and upgrading the firmware. Finally, using a fresh SD card solved the problem and after reducing the number of pictures below above threshold, the old SD card also was recognized as well. Unfortunately, there is almost no documentation on this app available.

Re: Camera connect app connection failed

chiappa — Fri, 16 Aug 2024 23:55:38 GMT

This was the solution! Thank you so much for posting it!

Suddenly got the "connection failed" error on my EOS M100 after taking pictures and was totally puzzled.

Saw this, had almost 10,000 pictures on the SD card/a few hundred or so less.

Tried deleting some of the pictures and started working immediately after that.

So this can happen even if you have less than ten thousands pics.

Re: Camera connect app connection failed

Waddizzle — Sat, 17 Aug 2024 10:08:58 GMT

There is nothing wrong with Canon Connect. The problem is with the phone settings. You need to disable automatically connecting to Wi-Fi networks.

Mobile phones want to always be connected to the Internet, which your camera does not provide. The phone will connect to your camera. Your camera may go idle between shots and stop communicating. When the phone detects the Wi-Fi connection has gone idle, the phone will drop the camera connection and reconnect to your phone’s data network in search of the Internet,

As convenient as it may be, automatically connecting to Wi-Fi networks is a major security risk. Your phone can connect to anything without your knowledge when you are out in public. Disable this feature. You want the phone to ask before it switches Wi-Fi networks and tries to connect to a new one..