topic Re: Camera Connect 3.0.1 Geolocation issue in Camera Software

Camera Connect 3.0.1 Geolocation issue

jeromeg — Thu, 02 Feb 2023 14:30:09 GMT

I have been using Camera Connect to add geolocation on my PowerShot SX620 HS. That worked very well until recent automatic update of Camera Connect with Version 3.0.1 on my iPhone SE with iOS 16.1.1

Now it seems that all pics are geotagged with time and location of starting a Location information record instead of location being updated continuously as before. So all pictures now have same location, until I stop a Location information record and start a new one.

Any one there facing the same issue?

Re: Camera Connect 3.0.1 Geolocation issue

shadowsports — Thu, 02 Feb 2023 15:01:49 GMT

Greetings,

I'd have to test this. I did confirm the feature worked when v3.0.1 was released. Note that the app can work 2 ways. Approximate location and Precise location. These are both options in the Android version, I have not verified in iOS as I don't use an iPhone or iPAD with my Camera. Take a look in the Apps settings and permissions to see if this is supported in IOS and which you might be using. Location should be updated in real time as you move.

Re: Camera Connect 3.0.1 Geolocation issue

jeromeg — Sat, 04 Feb 2023 04:12:30 GMT

Hi Rick, thank you for prompt reply.

On iOS I have "Precise Location" activated but I suspect the issue could be in time synchronization with the camera. As the camera cannot synchronize with the new version of Camera Connect, it uses the first time and location data of the record. On the camera display, both UTC time and location remain the same for all picture, even if camera local time changes.

Cheers, Jerome

Re: Camera Connect 3.0.1 Geolocation issue

pwithington — Sat, 23 Sep 2023 20:05:59 GMT

I'm using Camera Connect 3.1.1.44 (Build 1382) on an iPhone 11. I have the same issue with an EOS 850D, which is the T8i in the U.S. (Which Canon won't let me register to my U.S. Canon account because Canon doesn't believe its customers should buy equipment outside the U.S. then return to the U.S. with it. Just brilliant.)

The iPhone has accurate GPS data. Photos taken with the phone's camera have the correct lat/long while photos taken with the 850D at the same time don't. It isn't clear to me if the Camera Connect doesn't update the data it's transmitting or if the camera itself is not updating.

This issue ought to be easy to detect because it happens frequently.

Re: Camera Connect 3.0.1 Geolocation issue

birdon72 — Tue, 14 Jan 2025 17:47:20 GMT

I have this same issue with my R5 Mark II, using Canon Connect with my iPhone 11. All photos, regardless of location, show the same GPS coordinates, which is where I was when I initially connected my camera to Canon Connect that day. This renders geolocation absolutely useless.

Re: Camera Connect 3.0.1 Geolocation issue

pwithington — Tue, 14 Jan 2025 21:43:01 GMT

Yes, I still have this problem. One would think Canon would have addressed this issue by now.

Anyone from Canon care to comment?

Re: Camera Connect 3.0.1 Geolocation issue

Waddizzle — Wed, 15 Jan 2025 03:22:16 GMT

I was not aware of any Canon apps that automatically update themselves. My Mac laptop doesn’t. My iPad and iPhone don’t, either. Canon apps on Windows platforms don’t automatically update, either.

Re: Camera Connect 3.0.1 Geolocation issue

pwithington — Wed, 15 Jan 2025 11:05:39 GMT

I think you misunderstand what we mean by update. In this case we’re referring the Camera Connect App providing updated time and GPS location to the camera each time a photo is taken. There are a number of apps that present GPS data in real time, e.g., on iOS the compass app shows lat/long and altitude.

Re: Camera Connect 3.0.1 Geolocation issue

Stephen — Wed, 15 Jan 2025 13:35:37 GMT

Hi, pwithington.

The Canon Community is intended for peer support (users helping users), not official support from Canon USA.

The current version of Camera Connect from the App Store, as of today is version 3.2.40.

This feature should work with a Rebel T8i, if your iPhone is on iOS 16 or later, and you've paired your camera with the app, reach out to support for one-on-one troubleshooting at 1-800-OK-CANON (800-652-2666), weekdays from 9am to 6pm (ET) or https://canon.us/global for help outside of the United States.

If your

If you

Re: Camera Connect 3.0.1 Geolocation issue

jrhoffman75 — Wed, 15 Jan 2025 13:48:38 GMT

It may be a switchable setting in the General section, but iOS and iPadOS apps will update automatically.

Re: Camera Connect 3.0.1 Geolocation issue

pwithington — Wed, 15 Jan 2025 16:32:57 GMT

Try this: Go to Settings:Apps:Camera Connect:Location. Change it to "Always". See if that makes a difference. I just change it from "While Using App" to always, then tested. It worked this time.

Cheers!

Re: Camera Connect 3.0.1 Geolocation issue

birdon72 — Wed, 15 Jan 2025 17:53:09 GMT

I have mine set to “always”, and it makes no difference. I walk miles while out birding, and every picture has the same GPS coordinates. I recently switched from Sony (5 months ago), and the Sony version of this app was flawless when it came to geotagging files while using the same iPhone. With so many people experiencing this same issue (for years in some cases), how does Canon not look into this?