topic Canon Digital Professional 4 Can't Find Dropbox Folders in Camera Software

Canon Digital Professional 4 Can't Find Dropbox Folders

kennybenge — Fri, 27 Jan 2023 14:44:26 GMT

I have been using Digital Photo Professional 4 v.4.17 with Dropbox and has been working fine. With the most current Dropbox update, I can no longer find my Dropbox folders from DPP. Would appreciate any help with this.

Re: Canon Digital Professional 4

shadowsports — Fri, 27 Jan 2023 04:09:13 GMT

Greetings,

Which OS you are using? Version and build.

Do your DropBox folders appear correctly in Finder (Mac) or Windows Explorer (Windows)

If yes, have you tried to reset the view settings to defaults in DPP preferences.

Re: Canon Digital Professional 4

kennybenge — Fri, 27 Jan 2023 04:38:51 GMT

Ventura 13.1 (22C65) Yes, they are showing in my Mac finder under favorites but don't show up in the Folders in DPP 4. i tried resetting defaults in DPP settings but no change.

Re: Canon Digital Professional 4 Can't Find Dropbox Folders

shadowsports — Fri, 27 Jan 2023 15:44:18 GMT

Greetings,

Quit DPP. Quit DB. Uninstall DB. Restart (important). Reinstall the latest DB installer. Check DPP for presence of DB folders. DPP reads folder hierarchy from finder. I probably have an older Ventura compatible .dmg installer if needed.

Re: Canon Digital Professional 4 Can't Find Dropbox Folders

jviss — Thu, 18 Sep 2025 14:00:48 GMT

Greetings,

I am a new user of DPP and it can't find my Dropbox folder. I followed the supplied remediation instructions and it still doesn't work.

I then changed my startup folder to the path to the dropbox folder and restarted DPP and the folder list on the left pane was just blank. I recovered by clicking "last displayed folder," and it displayed local folders but not the dropbox folder.

Do you have any other ideas?

Thanks,

Macbook Air M1 2020, Sonoma 14.5, DPP 4 4.20.30.0

Re: Canon Digital Professional 4 Can't Find Dropbox Folders

jviss — Thu, 18 Sep 2025 14:04:46 GMT

Here's a screenshot that illustrates my problem: