topic Re: Error message "software needs to be updated. Contact manufacturer" in Camera Software

EOS Rebel T7i Software Updates for macOS Ventura

memcaton — Tue, 17 Jan 2023 13:54:00 GMT

Error message "software needs to be updated. Contact manufacturer"

When will there be an update so my camera Rebel t7I can be seen by my new computer MacOS Ventura?

Re: Error message "software needs to be updated. Contact manufacturer"

jrhoffman75 — Mon, 16 Jan 2023 12:23:26 GMT

What software are you trying to use? If it is EOS Utility download version 3.16.1 from the macOS 12 download page for your cane4a.

Re: Error message "software needs to be updated. Contact manufacturer"

memcaton — Mon, 16 Jan 2023 12:58:25 GMT

I'm pretty tech illiterate. I downloaded the software that had come with the camera. Under Canon Utilities, there are a number of things that now have a line through them showing they are now inactive. They are WFT pairing, Camera Window, Digital Photo Professional 4, image browser EX, Map Utility,Photo Stitch Launcher, Picture Style Editor, ReadMe(image handling library) and uploader for CiG bundle. Pretty much everything under Canon Utilities now has a line over it. If I try to open any I get the message ".......needs to be updated" "The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information" I tried asking the question to Canon directly, but it then says "my question contains items they do not recognize." That was less than helpful. For now I'm using my external card reader to get my photos from my camera to my computer. I'm less than impressed with this new OS. Nothing works. Even my Adobe Products are giving me grief. Adobe is much more helpful in getting me solutions than Canon has been so far.

Re: Error message "software needs to be updated. Contact manufacturer"

jrhoffman75 — Mon, 16 Jan 2023 14:34:02 GMT

Go to this site and select macOS 12. Latest versions of all software.

Re: Error message "software needs to be updated. Contact manufacturer"

memcaton — Mon, 16 Jan 2023 18:11:43 GMT

I tried that, but MacOS Ventura is not an operating system listed. It's Mac's newest operating system and is causing me major grief. Wish I had never upgraded.

Re: Error message "software needs to be updated. Contact manufacturer"

jrhoffman75 — Mon, 16 Jan 2023 18:14:41 GMT

My post said go to the macOS 12 page.

Re: Error message "software needs to be updated. Contact manufacturer"

memcaton — Tue, 17 Jan 2023 14:04:47 GMT

Yay, once I reread your suggestion and followed the instructions, I now have Digital Photo Professional again. However, when I connect my camera, it still doesn't see it. The camera window still has a line through it. Thank you for your patience with me. You solved half of my problem for me. Any advice on how to make it see the camera again?

Re: Error message "software needs to be updated. Contact manufacturer"

rs-eos — Tue, 17 Jan 2023 14:07:13 GMT

The circle with slash overlay icon means that software isn't compatible with your Mac. Most likely issue is that the software is only 32-bit and your Mac requires 64-bit software. What specific Mac model do you have?

Re: Error message "software needs to be updated. Contact manufacturer"

jrhoffman75 — Tue, 17 Jan 2023 14:15:46 GMT

I'm not familiar with CameraWindow.

The Mac software Image Capture or Canon software EOS Utility should connect to your camera and allow image download.

Image Capture is a basic downloader. EOSU does that and allows much more interaction with your camera.

Re: Error message "software needs to be updated. Contact manufacturer"

memcaton — Tue, 17 Jan 2023 16:02:35 GMT

I have an IMac 24 inch, M1, 2021 MAC OS Ventura 13.1 16 GB memory. I believe it has 64 bit software. Had the same issue getting Photoshop to recognize my Topaz plug-ins. Adobe basically told me "So sorry, tough luck, you can still use our programs on an older computer" Not helpful.

Re: Error message "software needs to be updated. Contact manufacturer"

memcaton — Tue, 17 Jan 2023 16:03:38 GMT

PS: At least you solved my issue with Digital Photo Professional and for that I'm very grateful.

Re: Error message "software needs to be updated. Contact manufacturer"

memcaton — Tue, 17 Jan 2023 16:04:19 GMT

Hopefully Canon will write a program so it can recognize OS Ventura.

Re: EOS Rebel T7i Software Updates for macOS Ventura

mharrison — Wed, 18 Jan 2023 02:18:58 GMT

According to OBS devs, the Mac version of the webcam software probably contains a hack that will require major refactoring to work in Ventura and above.

See https://github.com/obsproject/obs-studio/issues/8022

Re: EOS Rebel T7i Software Updates for macOS Ventura

memcaton — Wed, 18 Jan 2023 12:03:01 GMT

Ummmm, I read the link you provided. I'm afraid it's beyond my comprehension. I think I'd need someone to actually show me. Unfortunately you can explain it to me, but you cannot understand it for me. I'm really not tech savvy at all, but I'm trying. I try to follow instructions as best I can and I watch a lot of YouTube videos. I have a good memory though, and once I understand it, I'll remember it later. Thank you for taking the time to respond.

Re: Error message "software needs to be updated. Contact manufacturer"

memcaton — Tue, 24 Jan 2023 13:51:50 GMT

Kept thinking about this and extrapolating on it, I reopened the macOS 12 page. I saw that it did have a link to upload an EOS Utility 3.16.1 for macOS and thought I should try it too (probably what you were trying to tell me and I was too dense to understand). To make a long story short, IT WORKED. I downloaded the application and connected my camera. It doesn't open the app automatically, but I added it to my doc and when I open it, it sees my camera and gives me a window to chose the photos I want to download. I'm so grateful to you. For some reason image capture doesn't see the camera, but now I have an app that does. Thank you, thank you, thank you!!!!!