topic Re: R6 does not connect to EOS Utility 3 on Mac OS Ventura in Camera Software

R6 does not connect to EOS Utility 3 on Mac OS Ventura

tadypetr — Sat, 07 Jan 2023 13:46:50 GMT

Hi,

I can't connect my Canon EOS R6 to my MacBook Air M1 through EOS Utility 3. I used it in the past, but after Mac OS update to Ventura it doesn't work. I have the newest firmware in the camera, the Utility is also updated to the newest version(I tried older ones, doesn't work either), I have the WiFi and Bluetooth disabled (as I read some tips), Image Transfer app on my Mac recognizes my camera normally and I can import images, but not through Utility 3. I tried reinstalling multiple times. I really need to use the Live View function on my project today and I can't. Tried everything.

Can you please help me?

Petr.

Re: R6 does not connect to EOS Utility 3 on Mac OS Ventura

John_Q — Tue, 10 Jan 2023 21:48:18 GMT

Hello tadypetr,

As of now, we do not officially have any software compatible with the new macOS 13 as of yet. You can try downloading the software from the macOS 12 drop-down page if you'd like. We do know there have been some issues when doing that however, as a heads up. We are looking into whether there is something on our end that we can do about that. I do apologize for the inconvenience. If you have the EOS Webcam Utility installed, make sure that is closed. There is an icon for it in the top right corner of your computer screen that needs to be closed as well. This will keep the EOS Utility from communicating properly with the camera as well. You may click on the following link to visit the product download page for the EOS R6.

https://www.usa.canon.com/support/p/eos-r6

Re: R6 does not connect to EOS Utility 3 on Mac OS Ventura

jrhoffman75 — Tue, 10 Jan 2023 23:21:41 GMT

I am able to connect my 1D X Mark III to MacBook Air M2 Ventura with the 3.16.1 version of EOSU.

Check in System Settings for any security alerts that you might need to authorize.

Re: R6 does not connect to EOS Utility 3 on Mac OS Ventura

jrhoffman75 — Tue, 10 Jan 2023 23:30:41 GMT

Safari doesn't seem to allow editing a response. Screenshots.

Re: R6 does not connect to EOS Utility 3 on Mac OS Ventura

shadowsports — Wed, 11 Jan 2023 00:34:37 GMT

John,

Excellent suggestion. Ventura has USB Security, Gatekeeper, Possible need for Full Disk Access (Applications), as well as Firewall if enabled. Many possible reasons why a device does not connect.

@Tadypetr, taking the EU out of the picture completely, does the camera connect and mount in MAC OS? Can you browse its files. Once this is resolved, the EU should also work.

Re: R6 does not connect to EOS Utility 3 on Mac OS Ventura

tadypetr — Wed, 11 Jan 2023 10:33:17 GMT

The camera is connected, I can see it in Image Transfer native Mac OS app. What's even weirder, that the EU app works, when connected wirelessly, but not by cable. I checked my security options, nothing there.

Re: R6 does not connect to EOS Utility 3 on Mac OS Ventura

vraptor567 — Wed, 18 Jan 2023 13:32:30 GMT

i just started using Apples Image capture utility, after finding the EOS utility was not copying all my images even when working

Re: R6 does not connect to EOS Utility 3 on Mac OS Ventura

dlacken — Sat, 04 Feb 2023 21:14:00 GMT

I can't connect to the computer at all - won't see my camera

Re: R6 does not connect to EOS Utility 3 on Mac OS Ventura

vraptor567 — Sun, 05 Feb 2023 13:05:36 GMT

try downloading latest version, it not under OS13 its under OS12

or use apple's camera connect

Re: R6 does not connect to EOS Utility 3 on Mac OS Ventura

shadowsports — Sun, 05 Feb 2023 14:18:20 GMT

@dlacken wrote:
I can't connect to the computer at all - won't see my camera

Greetings,

Please start a new thread, and provide the following information:

Computer: PC or MAC, OS version and build"

Camera model?

Connection method? Cable type, etc? Worked previously, never worked... and any other information you believe is relevant. Troubleshooting performed, error message, etc.

Re: R6 does not connect to EOS Utility 3 on Mac OS Ventura

jparhamtv — Fri, 21 Jul 2023 18:35:15 GMT

So for my 5d MarkIV running Ventura 13.4.1 adding EOS Utility to open on login connecting the camera and turning it on. Then log out and log back in this worked for me. Good luck