topic Re: EOS VR Utility doesn't import videos - "There are no clips" in Camera Software

EOS VR Utility doesn't import videos - "There are no clips"

vr180cap — Thu, 01 Dec 2022 01:51:05 GMT

I'm trying to use EOS VR Utility with EOS R5C and RF 5.2mm f 2.8L Dual Fisheye lens, however whatever the format I try to capture the video VR Utility software keeps saying "There are no clips".

It works for images (though results are actually pretty bad, I'm hoping video results are better).

I tried all the formats I can imagine and all the folders that camera captures. I tried to call Canon 5 times, every time they transferred me to somewhere and then got disconnected.

This is a $7000 that right now produces nothing...

Re: EOS VR Utility doesn't import videos - "There are no clips"

vr180cap — Fri, 02 Dec 2022 16:18:32 GMT

Anyone has an opinion on this?

Re: EOS VR Utility doesn't import videos - "There are no clips"

Waddizzle — Fri, 02 Dec 2022 19:51:44 GMT

You say that you have “tried all formats.” That is a pretty broad brush. Would that include any video RAW files? The Canon apps are not compatible with video RAW files.

https://www.usa.canon.com/cameras/eos-vr-system

Re: EOS VR Utility doesn't import videos - "There are no clips"

vr180cap — Fri, 02 Dec 2022 20:56:20 GMT

Thanks for the link however read all documentation that I can find. Also youtube videos, None of them explains it really.

I tried raw formats, as well as 4K HVEC/H264, couldn't get any of them to work.

Re: EOS VR Utility doesn't import videos - "There are no clips"

Waddizzle — Fri, 02 Dec 2022 21:11:40 GMT

Would “read all documentation that I can find” include the Instruction Manual?

https://cam.start.canon/en/S009/manual/html/index.html

Re: EOS VR Utility doesn't import videos - "There are no clips"

vr180cap — Fri, 02 Dec 2022 21:12:35 GMT

I read that about 5 times, in case I missed something but no it doesn't really answer or clarify any of these.

Re: EOS VR Utility doesn't import videos - "There are no clips"

Bekiedude — Sun, 04 Dec 2022 15:34:23 GMT

Hi vr180cap,

I'm experiencing the same problem. (I am, however, using an R6, so that might be the problem, but I fail to see "why")

So I was wondering if you had any news on this.
Did you manage to get the EOS VR utility started for your mp4s?
Or did you find another tool to convert the mp4 to equirectangular?

Thanks for your feedback!

grts

[edit]
ps: I'm considering upgrading to an R5 but I don't want to end up having the exact same problem.

Re: EOS VR Utility doesn't import videos - "There are no clips"

vr180cap — Mon, 05 Dec 2022 17:34:43 GMT

No, nothing is working. I'm pretty sure you'll have the same problem and Canon seem to does not care, so save your money 🙂

Re: EOS VR Utility doesn't import videos - "There are no clips"

Bekiedude — Tue, 06 Dec 2022 15:44:50 GMT

Thanks. Sorry to hear that.

Long shot, but you *are* including the XML files which come with the MP4 in your folder, right? Because without the XML, it won't find your clips.

Re: EOS VR Utility doesn't import videos - "There are no clips"

vr180cap — Tue, 06 Dec 2022 21:09:33 GMT

I've tried with and without. Directly from camera card, or all directory copies of them. So I think I tried every variations I can think of. Lack of proper documentation makes this very ugly trial and error process.

Re: EOS VR Utility doesn't import videos - "There are no clips"

Bekiedude — Wed, 07 Dec 2022 16:46:02 GMT

I've found software that should be able to do the trick. Haven't tried it myself, but sharing anyway 🙂

https://www.sgo.es/mistika-boutique/

and, of course, there's a YT tutorial 🙂

https://www.youtube.com/watch?v=oSqnVa0KoIw

I'm planning to try this asap. Will keep you posted on the results...

Re: EOS VR Utility doesn't import videos - "There are no clips"

vr180cap — Wed, 07 Dec 2022 18:19:16 GMT

I've tried it, Mistika VR seems to do the trick somehow automatically (couldn't try at as there is no free render).

However it costs about $800 annually!

Mistika boutique is nice but it requires a lot of effort and learning to do it. So after every video you should spend significant amount of time (that's if you know how to do it).

Re: EOS VR Utility doesn't import videos - "There are no clips"

Bekiedude — Wed, 07 Dec 2022 19:24:38 GMT

I know. $800 is too much to spend for me as well, and certainly when you have a cheaper tool that should do the trick as well, but somehow doesn't come through. One should expect a lot more support from a company like Canon to help you out with this problem.

I've seen other people with an R5C posting on Reddit having the same problem. Could it be an R5C problem?

There must be something we're missing here but at this point, it's time for some Canon support. Too bad we're not getting any.

Thanks for your swift replies & info

Re: EOS VR Utility doesn't import videos - "There are no clips"

rdelvillar — Wed, 28 Dec 2022 00:06:21 GMT

I had the same issue. When I plugged the camera directly to the computer and moved the files over that way, not using a cfexpress or sd reader, it worked. Hope it helps you.

Re: EOS VR Utility doesn't import videos - "There are no clips"

kurnitb — Tue, 10 Jan 2023 00:20:07 GMT

Hi mate, I had similar issues earlier. I got it fixed by updating the firmware on the camera. Essentially the app/plugin is trying to locate a XML file which tells the software that it's a VR video. After updating the camera's firmware, the recorded VR footages have a XML file.

Hope it helps.

All the best.

Re: EOS VR Utility doesn't import videos - "There are no clips"

Nitec57 — Tue, 18 Jul 2023 19:30:34 GMT

Hi Kurnitb,

is it possible for you to upload the XML file? Maybe it is possible to generate it manually for the mp4 files created by cameras without the firmware / capability to use the vr lense.

Best Regards

Re: EOS VR Utility doesn't import videos - "There are no clips"

quackpipe — Tue, 07 May 2024 17:16:31 GMT

I was able to process a few clips weeks ago but now I'm having issues. I did shoot in RAW so I'm assuming I'm hosed on that footage huh? Anyway to convert in-camera?

Re: EOS VR Utility doesn't import videos - "There are no clips"

SamanthaW — Tue, 07 May 2024 17:24:15 GMT

Hi there!

Since this thread has been inactive for quite some time please go ahead and create a new thread with your specific issue, gear, and computer info so the community can better help you!

Re: EOS VR Utility doesn't import videos - "There are no clips"

ludeos — Sun, 01 Sep 2024 18:01:21 GMT

Hi. Just to let you know : I had the same issue and fixed it by updating the EOS VR Utility. The version available on Canon's website was the old one (at least on August 31st 2024) and when I updated to the 1.4.10 version (instead of a 1.3.xx) then everything worked.

Re: EOS VR Utility doesn't import videos - "There are no clips"

shadowsports — Sun, 01 Sep 2024 20:25:47 GMT

From the Canon USA Website:

EOS VR Utility 1.4.10 was posted 8-20-2024

EOS VR Utility 1.3.1 was posted 3-14-2024

Glad its working for you.