topic Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro in Camera Software

EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

mariacorcuera — Wed, 02 Nov 2022 15:00:31 GMT

Hi there, my EOS Utility suddenly stopped working; it doesn’t detect my camera anymore; I checked connection cable and that’s not the problem; I uninstalled the software and installed again, and nothing. Why I’m not able to use it?

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

jrhoffman75 — Wed, 02 Nov 2022 15:07:03 GMT

Did you update your macOS recently (before the problem started?)

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

mariacorcuera — Wed, 02 Nov 2022 15:49:52 GMT

Yes, my Mac updated recently

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

jrhoffman75 — Wed, 02 Nov 2022 16:42:20 GMT

OK, try this. Delete the software. Reset for NVRAM (instructions below) and then reinstall software. This has worked for some folks.

https://support.apple.com/en-us/HT204063

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

mariacorcuera — Wed, 02 Nov 2022 20:55:59 GMT

It says "The steps to reset NVRAM don't apply to Mac computers with Apple silicon, and aren't needed on those computers."

I own an apple silicon

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

jrhoffman75 — Wed, 02 Nov 2022 20:59:04 GMT

True. You didn’t reveal your particular model. I have a M2 MacBook Air with Ventura. I had the connection problem until I deleted and reinstalled the EOSU software. Once I reinstalled EOSU connected to my 1D X Mark III.

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

mariacorcuera — Wed, 02 Nov 2022 21:03:20 GMT

Is there any other solution?

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

jrhoffman75 — Wed, 02 Nov 2022 21:10:19 GMT

If you are using EOSU to download images you could use Apple Image Capture. Other than that I don’t have any other suggestions.

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

johnrmoyer — Thu, 03 Nov 2022 16:24:51 GMT

The release notes for macOS 13 Ventura mention that with Apple CPUs there a new menu item under settings. I do not have this menu item on my iMac with an Intel CPU.

On portable Mac computers with Apple silicon, new USB and Thunderbolt accessories require user approval before the accessory can communicate with macOS for connections wired directly to the USB-C port. This doesn’t apply to power adapters, standalone displays, or connections to an approved hub. Devices can still charge if you choose Don’t Allow.
You can change the security configuration in System Settings > Security and Privacy > Security. The initial configuration is Ask for new accessories. Configuring an accessibility Switch Control sets the policy to always allow accessory use. Approved devices can connect to a locked Mac for up to three days.
Accessories attached during software update from prior versions of macOS are allowed automatically. New accessories attached prior to rebooting the Mac might enumerate and function, but won’t be remembered until connected to an unlocked Mac and explicitly approved. (43338666)

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

johnrmoyer — Thu, 03 Nov 2022 16:30:39 GMT

I had to completely delete the EOS Utility 3, download a new copy for macOS 11, and reinstall it. I had to do the same for Android File Transfer. I used the same cable and USB port to connect the camera or the phone.

https://support.apple.com/en-us/HT201295 might apply?

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

shadowsports — Thu, 03 Nov 2022 17:40:18 GMT

Greetings,

On an aside... Please look in Security and Preference and check permissions for the EOS Utility. I have a untested theory that permissions might be what's keeping external devices from connecting. I would still uninstall, restart and reinstall first. I have not tested this yet with Ventura.

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

Falketimages — Sat, 12 Nov 2022 17:52:34 GMT

In my case is on Windows 10-64 and my 7D. anyone has this problem?

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

ejn246 — Thu, 09 Mar 2023 10:10:50 GMT

I have no such "security" option after: System Settings > Security and Privacy

I have Mac Studio M1, running Ventura 13.1. I had previously attached and streamed using my 5D Mark IV for streaming to my Macbook Pro. I just updated the cameras firmware and no luck. Yesterday, the camera connects to the EOS utility but would not connect on Streamyard. Now today, the computer is not recognizing it at all.

Re: EOS Utility 3 not detecting EOS 5D mark iv in Mac pro

jparhamtv — Fri, 21 Jul 2023 18:36:07 GMT

So for my 5d MarkIV running Ventura 13.4.1 adding EOS Utility to open on login connecting the camera and turning it on. Then log out and log back in this worked for me. Good luck