topic Re: Dpp4.exe won't run in Camera Software

Dpp4.exe won't run

dstall — Sun, 30 Oct 2022 03:18:10 GMT

I need some help. I downloaded files direct from canon support ....extracted/installed Dpp4 but it will not execute 14.16.11.0. All other files I downloaded work fine (Picture Style Editor, EOS registration, webcam), however, upon selecting to run the dpp4.exe the black pop up with Digital Photo Professional Canon shows up and just sits there....I've deinstalled rebooted/reinstalled/ ran /scannow as well as various command type health checks with no integrity issues. I've seen other posts with this issue...but I'm not sure I found a resolution posted yet that works for me. Win10 Pro - x64 build 19044.2130.

Re: Dpp4.exe won't run

Waddizzle — Sun, 30 Oct 2022 10:22:58 GMT

Are you running the software on a home brewed platform running an AMD chipset?

Re: Dpp4.exe won't run

shadowsports — Sun, 30 Oct 2022 10:55:42 GMT

Greetings,

Please reply to Waddizzles question when you can.

Also:

Have you looked at your System Event Viewer for potential errors

We've also recently seen issues with DPP when it cannot read windows explorer folder structure correctly. Do you have a large number of folders which already contain images?

Did a previous version of the software work?

Was this an upgrade or a first time DPP install?

Re: Dpp4.exe won't run

dstall — Sun, 30 Oct 2022 17:29:50 GMT

Laptop is not home brewed. Dpp4 v4.10.0 works...but cannot read R7 raws so had to upgrade to the 4.16.11, v4.10.0 wouldn't update to the 4.16.11 so I had to download separately.

Re: Dpp4.exe won't run

dstall — Sun, 30 Oct 2022 17:40:56 GMT

and yes...I do have a large number of folders which already contain images.

Re: Dpp4.exe won't run

dstall — Sun, 30 Oct 2022 18:21:51 GMT

thanks all for the feedback...I'll move the pics off and try all over again...not sure why Dpp 4.10 could read the directory fine, yet 4.16 could not..but worth the shot

Re: Dpp4.exe won't run

shadowsports — Sun, 30 Oct 2022 18:22:07 GMT

Greetings,

Your inability to upgrade on top of 4.10.x indicates a problem existed prior to the later update attempt.

Please see the following:

Fix problems that block programs from being installed or removed (microsoft.com)

I've used this many times to root out unexplainable uninstall and or software upgrade issues.

I'd start by uninstalling DPP. Now run the MS utility and allow it to scan. Tell it you are having an issue uninstalling DPP if this can be selected. If not found, the utility will still check the registry for orphaned or incorrect values. After it runs, restart and attempt to install 4.16.11 straight away.

Please post your results.

Re: Dpp4.exe won't run

dstall — Sun, 30 Oct 2022 19:08:27 GMT

thanks Rick. I'll give it a try.

Re: Dpp4.exe won't run

dstall — Sun, 30 Oct 2022 22:28:37 GMT

Thank Rick.

After uninstalling DPP4, I was unable to run MS troubleshooter to get to the root.
Nothing came up with DPP or Canon, so I tried unlisted, but I didn't have a product code. Yet, what I did find provides me a temporary fix to view my SD raw files. The executable for DPP4 loaded by default to the C: Program Files\Canon directory.
I renamed the directory to "xxCanon" to get to the Dpp4.exe where I was able to run and bring up the the menu for Dpp4.16. While poking around to see what might be different, I did notice that in the Permissions for Administrators & Users it lists an option for "List folder contents" but this is not found when Dpp4 was under the under the Program FIles\Canon folder...so perhaps this is a permissions issue created under the canon defaulted install where it does not allow?....I was thinking about your info on "recently seen issues with DPP when it cannot read windows explorer folder structure correctly." I have brain drain right now...so will research when I can to see if MS provides a work around to permit from the programs folder....thanks again for working with me on this

Re: Dpp4.exe won't run

shadowsports — Mon, 31 Oct 2022 13:25:32 GMT

Greetings,

Are you running the software under a user account with limited permissions?

Try running the MS Utility again with DPP installed. It is sometimes necessary to search for the rrogram's numeric identifier in the registry. If you are not comfortable doing that, leaving the program installed might work.

Re: Dpp4.exe won't run

dstall — Sun, 06 Nov 2022 12:19:22 GMT

no. not home brewed and not AMD chipset. Intel

Re: Dpp4.exe won't run

dstall — Sun, 06 Nov 2022 12:22:54 GMT

MS troubleshooter does not pick DPP up.

Presently I've just renamed the default program directory and am able to run the executable to get into my raw files.