topic Re: EOS Utility 3 Software downloads for Mac OS13??? in Camera Software

EOS Utility 3 Software downloads for Mac OS13???

DagmarLeo — Sat, 29 Oct 2022 12:26:40 GMT

Hi,

does anybody have an idea how long does it take for Canon to post software downloads on the web after Mac OS upgrade release? Unfortunately, I upgraded my Mac to OS13 Ventura and now I don't have Utility 3 and no way to download my pix from the camera :-(. Mac also can't read my memory card properly, does it also need Utility for it?? Thank you much...

Re: Software downloads for Mac OS13???

shadowsports — Sat, 29 Oct 2022 05:41:32 GMT

Greetings,

No special utility is needed. A memory card in a reader is seen as a removeable mass storage device. Finder should mount it and make it readable. We have about 130 Macs and none of our engineers or Execs will be upgrading to Ventura for the time being. I may update one of my spares to start testing application compatibility, but not on a system I need for daily use.

If you are stuck, use time machine and go back to Monterey. Apple will eventually resolve these issues and Canon will release updates for its applications. These types of teething pains are not worth your time.

Re: EOS Utility 3 Software downloads for Mac OS13???

jrhoffman75 — Sat, 29 Oct 2022 12:45:03 GMT

In addition to Rick's advice, you should be able to access your camera using Image Capture. It started up automatically when i connected my 1D X to my Ventura MacBook Air.

If your computer can't read your camera card it sounds like you have a potential card issue.

Re: Software downloads for Mac OS13???

DagmarLeo — Sat, 29 Oct 2022 13:50:41 GMT

Thank you very much for your prompt response. It seems the SD card is corrupt, I'll need to figure out the best way to restore it (if possible). I'd rather wait for the app updates than go back to Monterrey - I've learned my lesson - I won't be upgrading without checking the Canon updates first for sure! 🙂

Re: EOS Utility 3 Software downloads for Mac OS13???

DagmarLeo — Sat, 29 Oct 2022 14:17:37 GMT

Thank you for your response. I found out that the SD card is OK, it works on PC without a problem, only Mac can't read it after upgrade to Ventura. So it seems I need to fix the card reader.

Re: EOS Utility 3 Software downloads for Mac OS13???

johnrmoyer — Sat, 29 Oct 2022 15:13:58 GMT

I have the same problem. I was trying to update the time and camera settings using EOS Utility 3. The USB connection to the iMac is now power only. Image capture does recognize that the camera is there.

Card reader on iMac still works for me.

I had the same problem with Android File Transfer as with EOS Utility 3, but resetting the NVRAM fixed that.

Re: EOS Utility 3 Software downloads for Mac OS13???

DagmarLeo — Sat, 29 Oct 2022 15:45:30 GMT

THANK YOU VERY MUCH for your suggestion to use Image Capture!!! It worked!!

Re: EOS Utility 3 Software downloads for Mac OS13???

johnrmoyer — Sun, 30 Oct 2022 15:29:32 GMT

After resetting NVRAM on my iMac, deleting EOS Utility3, downloading and installing EOS Utility 3 for macOS 11, now it works again. I hope this might be helpful for someone else.

Re: Software downloads for Mac OS13???

cmikenna — Wed, 02 Nov 2022 18:16:46 GMT

The same thing happened to me after I upgraded to Ventura a couple of days ago. Utility works fine and opens on my Windows laptop, but not on my iMac now.

Re: Software downloads for Mac OS13???

jrhoffman75 — Wed, 02 Nov 2022 18:43:53 GMT

Delete and reinstall EOSU. If an Intel Mac w/Ventura reset NVRAM after deleting and before reinstalling. That has worked for others.

Re: EOS Utility 3 Software downloads for Mac OS13???

matthieub — Sun, 25 Dec 2022 11:28:00 GMT

Now if Image Capture was still an option that we could download, it would be great. But I don't see it anywhere on the Canon France website, only EOSU, which still don't work on M1.

Re: EOS Utility 3 Software downloads for Mac OS13???

jrhoffman75 — Sun, 25 Dec 2022 11:34:21 GMT

Image Capture is an Apple app. It is built into the OS; you will find it in your Apps folder.

EOSU 13.6.1 does work with Ventura on an Apple Silicon MacBook Air (at least for me).

Check your security permissions. Try running EOSU3 directly; find it in the Canon Utilities folder.

Re: EOS Utility 3 Software downloads for Mac OS13???

matthieub — Sun, 25 Dec 2022 11:40:00 GMT

Oh, OK... But then I'm not sure it will sort out the raw/jpg properly, I liked EOSU sorting procedure.

Will try running EOSU directly but not convinced it will work as it's in my dock and tried it from there.

Re: EOS Utility 3 Software downloads for Mac OS13???

matthieub — Sun, 25 Dec 2022 11:43:28 GMT

No camera or scanner detected.

Re: EOS Utility 3 Software downloads for Mac OS13???

jrhoffman75 — Sun, 25 Dec 2022 11:55:00 GMT

If it doesn't work for you (but does work for me) there must be some local computer issues that I won't be able to assist with. Sorry we couldn't get the issue resolved.

Re: EOS Utility 3 Software downloads for Mac OS13???

matthieub — Sun, 25 Dec 2022 11:57:56 GMT

Yeah, it's very annoying because it used to work VERY WELL in March when I also had the same laptop and the same camera and managed to transfer thousands of photos properly.

Anyway, I hope Apple gets their stuff sorted out (not holding my breath, it's known that they change things days before a release and leave third party hardware manufacturers dealing with consequences).