topic Re: DPP4 not finding photos in Camera Software

DPP4 not finding photos

Paintfloater — Sun, 18 Sep 2022 14:39:15 GMT

DPP4 is not finding my photos on the SD card. They are on the computer and I can get to them that way but not via DPP4. I have tried a different card, no luck. It just continues to search.

Re: DPP4 not finding photos

Waddizzle — Sun, 18 Sep 2022 15:01:30 GMT

If the SD card is still inside the camera, then access will be denied.

Re: DPP4 not finding photos

Paintfloater — Sun, 18 Sep 2022 15:20:16 GMT

This is in the computer. I have not had a problem before, in the past I put the SD card in the computer and it downloads the photos to DPP4 no problem, for some reason it now it can't find the photos, it just keeps searching. Thanks for the reply.

Re: DPP4 not finding photos

shadowsports — Sun, 18 Sep 2022 15:34:14 GMT

Greetings Paintfloater,

Help us, help you. Is this a PC or MAC? What version and build?

In either case, the card will need to be mounted, (and/or) a drive letter assigned before the images will appear in Finder (MAC) or Windows Explorer (PC).

Clarify or solve this issue first.

Re: DPP4 not finding photos

Waddizzle — Sun, 18 Sep 2022 15:40:12 GMT

If you put the card back in the camera, and the camera does not see them, then you probably have a bad memory card. In either case, this one needs to be replaced.

Be sure to always perform a low levelformat your SD memory cards in the camera prior to first use. Despite appearances to the contrary, SD cards do not come pre-formatted. What you are seeing is residue from production testing. Erase it.

Be sure to only use full size SD cards. The micro-SD cards that require a plastic adapter case are highly unreliable. Only use them in devices that do not require the full size adapter.

Be sure to only buy your memory cards from reputable dealers and stick to major brand names like Lexar or Sandisk.

Re: DPP4 not finding photos

Paintfloater — Sun, 18 Sep 2022 15:44:07 GMT

HP computer with windows 10. This is the same SD card I have used in the past. It is downloading to the computer but not DPP4 it is not finding the photos as usual. I have tried other cards and it is the same. So the problem seems to be with DPP4 not finding the photos. Thanks for the reply.

Re: DPP4 not finding photos

Paintfloater — Sun, 18 Sep 2022 16:13:47 GMT

The SD card is fine in the camera I always format. If I go to the card on the computer I can down load the photos, When I put the SD card in the usual flag comes up asking to choose a device I click on EOS_Degital as usual. It should then take me to a choice of what photos I want to down load, instead it takes me to a page where it says looking for photos and just keeps searching. The card is fine I have tried other cards and the same happens.

Re: DPP4 not finding photos

Waddizzle — Sun, 18 Sep 2022 16:37:31 GMT

“When I put the SD card in the usual flag comes up asking to choose a device I click on EOS_Digital”.

I cannot figure out what the above statements means. It sounds like the SD card is still inside of the camera, to me. Access will be denied to all apps, not just DPP

Re: DPP4 not finding photos

Paintfloater — Sun, 18 Sep 2022 17:21:31 GMT

I am doing the same thing I have been doing for years, I put the SD card in the computer and I am given a choice of where I want to download too EOS_Digital is the choice to download to DPP4, normally when I click on that I am then asked what photos I want to download I make my selection and it takes the photos to DPP4. I am getting the EOS choice but it then does not find the photos to choose from. Thanks for the reply.

Re: DPP4 not finding photos

jrhoffman75 — Sun, 18 Sep 2022 17:54:38 GMT

@Paintfloater wrote:
This is in the computer. I have not had a problem before, in the past I put the SD card in the computer and it downloads the photos to DPP4 no problem, for some reason it now it can't find the photos, it just keeps searching. Thanks for the reply.

Have you changed something on the computer or installed an operating system update?

Photos do not get download to DPP. Photos are downloaded to a folder of your chosing (or a folder automatically created by the computer) and then you can select that folder in DPP in the Folder section.

Re: DPP4 not finding photos

Paintfloater — Sun, 18 Sep 2022 18:04:21 GMT

Forgot to say. The EOS choice is the SD card

Re: DPP4 not finding photos

Paintfloater — Sun, 18 Sep 2022 18:07:47 GMT

They would normally download to the pictures folder correct and would then be available in DPP4 They are not going to the picture folder because they can not be found. Thanks for the reply.

Re: DPP4 not finding photos

jrhoffman75 — Sun, 18 Sep 2022 18:12:49 GMT

That sounds like a Windows problem or a card problem. If you open the EOS_Digital folder, which is the SD card, you should see a folder - EOS100 or something. Double click hat folder and you should then see some more folders. One of the will be DCIM. Double click that folder and you should see your image files. Do you?

Re: DPP4 not finding photos

Paintfloater — Sun, 18 Sep 2022 18:26:00 GMT

I said in previous replies I can open the SD card and I can then move the photos to Pictures and they are available in DPP4. It is happening with different SD cards so it is not the cards. The computer is not finding the photos to download directly to Pictures as normal. Thanks

Re: DPP4 not finding photos

Waddizzle — Sun, 18 Sep 2022 18:37:09 GMT

@Paintfloater wrote:
HP computer with windows 10. This is the same SD card I have used in the past. It is downloading to the computer but not DPP4 it is not finding the photos as usual. I have tried other cards and it is the same. So the problem seems to be with DPP4 not finding the photos. Thanks for the reply.

I am totally confused. If you can download to the computer, then what is the problem. DPP4 is not used for downloading files. Once you have downloaded files to the computer using the EOS Utility the SD card should no longer be part of the equation.

Once you download the files to your computer File Explorer should be able to find the folder containing the files. That is that DPP does. It browses folders after you have downloaded them. I don’t think DPP even knows what an SD card is.

Re: DPP4 not finding photos

Stephen — Sun, 18 Sep 2022 18:40:05 GMT

In that case, we recommend reaching out to support so they can work through this with you one-on-one. Support is available Monday through Friday from 8 am to 9 pm (ET), and Saturdays from 9 am to 9 pm (ET) at 800-OK-CANON (800-652-2666). You may find it helpful to register your camera before calling. You can do that at canon.us/account

Re: DPP4 not finding photos

Paintfloater — Sun, 18 Sep 2022 18:46:14 GMT

Thank you

Re: DPP4 not finding photos

Paintfloater — Sun, 18 Sep 2022 18:51:09 GMT

If I open the SD card the photos are there, that is a long way round to do it. Usually they download straight to the Pictures folder and are then also available in DPP4. Put another way, the photos are not being found when I tell the computer to find them, I have to go look for them. I have to leave for an appointment. Thank you.