topic Re: SOFTWARE DOWNLOAD FOR WINDOWS 10 in Camera Software

SOFTWARE DOWNLOAD FOR WINDOWS 10

DarrylCox — Tue, 15 Oct 2019 12:54:08 GMT

I tried multiple times to download the Canon software and firmware from this site to my HP ELITEBOOK 8670 . It wont download... what's the solution?

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

shadowsports — Tue, 15 Oct 2019 13:02:53 GMT

Greetings DarryCox,

What site?

What product?

Please give us more information about the product you are seeking support for. Then maybe we can help.

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

Tiffany — Tue, 15 Oct 2019 13:04:06 GMT

Hi DarrylCox.

Welcome to the Canon forum! So that the Community can help you better, we will need to know what model Canon

equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

DarrylCox — Tue, 15 Oct 2019 13:14:23 GMT

Hello. It's a CANON EOS REBEL T5I and the windows 10 64-bit download software is what's needed

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

DarrylCox — Tue, 15 Oct 2019 13:16:27 GMT

I have a CANON EOS REBEL T5I and I tried downloading the windows 10 64-bit Canon editing software and firmware from the official canon site

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

shadowsports — Wed, 16 Oct 2019 09:16:47 GMT

Firmware v1.1.5 here

DPP 4.11.0 here

For the DPP download, you have to enter the camera's S/N.

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

DarrylCox — Wed, 16 Oct 2019 09:27:22 GMT

I did that too.

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

wq9nsc — Wed, 16 Oct 2019 12:53:45 GMT

Rick,

Thanks for posting that you are using DPP 4.11; after I upgraded to 4.10.50.1 the earlier "memory leak" issue returned with a vengeance last Saturday while I was editing around 500 RAW files captured during Friday night football using my 1DX and 1DX 2. I had to exit and restart DPP twice during a three hour editing session because DPP would slow to a crawl after editing numerous RAW files even though the dual processors and GPU were both very lightly loaded running under 5%. Total system memory usage was a around 3% of available RAM but DPP was grabbing 9 gigs and choking on it.

Hopefully 4.11 will be back to the stability of earlier 4.10.x versions. I just started installation of 4.11 after I read your post.

Rodger

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

shadowsports — Fri, 18 Oct 2019 13:18:39 GMT

Rodger,

Good Morning. My primary editor is DxO PhotoLab Elite. I like DPP, but its lack of 3rd party lens correction support made me look elsewhere for an editing solution. I like my Sigma lenses as much as my Canon gear.

I do have DPP 4.11.0 installed on one laptop, but haven't used it enough to confirm any issues, memory leak, etc.

I'll try it the next few days and let you know if I notice anything irregular. As always, I uninstall the earlier build, before installing the newer version.

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

Waddizzle — Wed, 16 Oct 2019 14:39:32 GMT

@DarrylCox wrote:
I have a CANON EOS REBEL T5I and I tried downloading the windows 10 64-bit Canon editing software and firmware from the official canon site

I think you may need to enter your camera's serial number. Is that the problem?

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

DarrylCox — Wed, 16 Oct 2019 14:48:47 GMT

I entered my camera's serial number and my computer still couldn't install the downloaded ZIP file from the canon site. I'll try it again today and post on here exactly what it States during the I installation process. Thank you.

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

Stephen — Wed, 16 Oct 2019 15:07:18 GMT

Hi, DarrylCox!

You can download the EOS Digital Solution Software by going HERE and then select Windows 7 (regardless which version of Windows you're using), and then select "EOS Digital Solution Disk Software 29.1A for Windows (For users who cannot use the bundled CD)". When you select that, you'll be prompted to enter your serial number. That's the DIGITS from the bottom of your camera near the tripod mount hole. The software download isn't picky about your product, it just needs to be a Canon Camera product. It looks like this:

After you've gotten that, you'll want to update your software to the most current version for Windows 10 by going to the Windows 10 (64-bit) dropdown and select the most current versions of the software you'd like to update (most likely just EOS Utility & Digital Photo Professional).

If you get stuck, don't hesitate to reach out to support. They're at 1-800-OK-CANON (800-652-2666) weekdays from 9am to 9pm (ET) & Saturdays from 9am to 7pm (ET). Support at Canon USA is right here in the USA.

If you're outside of the USA, you'll want to reach out to support in your country HERE.

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

wq9nsc — Wed, 16 Oct 2019 16:38:35 GMT

Rick,

I also remove the old version first also just in case but I do keep the install download for the last couple of versions just in case I need to roll back.

I have done a little editing with the new version and it seems to be fine but I will know for sure Saturday when I feed it a large group of RAW files. The directory load is much faster with very large folders of files, a few versions ago I noticed it getting pretty slow even though I use a SSD with the files I am editing.

One crytpic item which has remained constant over the different versions is the preference setup for use of a GPU to speed up operations. All versions have shown a check box next to the "use graphics processor for image processing" selection item but under that line is "use graphics processor to speed up preview display" which has never had a check box next to it. I am using a Nvidia RTX-2060 card with 1,920 Cuda cores that exceeds all of the specs needed for DPP to use the GPU so I don't know whether it always uses the GPU for image preview thus the lack of a check box or if the box is missing because this feature is not available.

Rodger

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

shadowsports — Fri, 18 Oct 2019 13:35:04 GMT

Hi Rodger,

4.11 appears to be working well and is stable. I allowed it to run for over 24 hrs and didn't have any increase in memory usage.

I have the same dialog under image processing 2 prefs. I believe both apply if the software detects a compatible GPU / drivers combo once you enable "Use Graphics Processor For Image Processing".

Cheers,

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

wq9nsc — Fri, 18 Oct 2019 18:46:40 GMT

Rick,

Thanks and your explanation of the GPU option line makes sense!

I also gave 4.11.0.2 a good workout this morning. I shot two football games yesterday afternoon and last night resulting in just under 1,000 RAW files between the 1DX 2 and 1DX. I let EOS utility put everything in the same folder on the SSD I use for working files and spent about 4 hours this morning viewing, editing, and converting files. No issues at all, it is definitely faster than the prior version and there is no indication of a memory leak or any slowdown during the session.

Unless any unexpected glitches show up, I will stay with this version for some time until a significantly better revision appears. I do wish Canon would provide more details of changes in these updated versions like they do with firmware, the only note I see for the current version is it supports the M200.

Rodger

Re: SOFTWARE DOWNLOAD FOR WINDOWS 10

DarrylCox — Mon, 21 Oct 2019 10:47:10 GMT

I already entered my camera's serial number and it still wouldn't install