topic DPP Crashing on Open in Camera Software

DPP Crashing on Open

jseyfert3 — Thu, 18 Aug 2022 00:11:24 GMT

I installed DPP 4.16.10, but it crashes every time it opens. It opens briefly, I see the window, and a few seconds later it closes. Same with DPP 4.15.20 which I also tried as 16.10 crashes. Running Windows 10 64-bit, version 10.0.19044 Build 19044.

Windows Event Viewer lists a crash of .NET, followed by a crash of DPP, followed by an information post with some more details contained in a Windows error reporting file.

I don't have that folder that some people say to delete. I've tried running in compatibility modes for Windows 8 and Windows XP SP3 with no success. Anything else I can try?

.NET Runtime error:

Application: Dpp4Main.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFF08BF6732
Stack

Application Error:

Faulting application name: Dpp4Main.exe, version: 4.16.10.0, time stamp: 0x6214564c
Faulting module name: ntdll.dll, version: 10.0.19041.1806, time stamp: 0x1000a5b9
Exception code: 0xc0000005
Fault offset: 0x00000000000a6732
Faulting process id: 0x2fb4
Faulting application start time: 0x01d8b29446e87ff3
Faulting application path: C:\Program Files\Canon\Digital Photo Professional 4\Dpp4Main.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: cc991004-10a4-4a6a-9d24-dd43a21defc4
Faulting package full name:
Faulting package-relative application ID:

Re: DPP Crashing on Open

egerik — Tue, 18 Oct 2022 09:19:01 GMT

Hi,
Same problem here with 4.16.11 on a fresh installation of Windows 10 Pro
(Version 21H2, OS build 19044.1288)

DPP opens briefly, but crashes before I can even do anything with it ...

From Event Viewer:

Event 1026, .NET Runtime:
Application: Dpp4Main.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c000001d, exception address 000002253AA8339B

Event 1000, Application Error:
Faulting application name: Dpp4Main.exe, version: 4.16.11.0, time stamp: 0x62df8c24
Faulting module name: DppCoreSub.dll, version: 4.16.11.0, time stamp: 0x62df88c3
Exception code: 0xc000001d
Fault offset: 0x000000000035339b
Faulting process ID: 0x294
Faulting application start time: 0x01d8e2cf5f21d462
Faulting application path: C:\Program Files\Canon\Digital Photo Professional 4\Dpp4Main.exe
Faulting module path: C:\Program Files\Canon\Digital Photo Professional 4\Dpp4Lib\DppCoreSub.dll
Report ID: 896bd976-c459-423c-8be4-98838147a4eb
Faulting package full name:
Faulting package-relative application ID:

Event 1005, Application Error:
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Digital Photo Professional 4 because of this error.

Program: Digital Photo Professional 4
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

Re: DPP Crashing on Open

egerik — Tue, 18 Oct 2022 09:27:50 GMT

Additional remark:
I just noticed that the error only occurs when I try to open a folder that contains .CR3 raw images (from an EOS RP), but folders with .CR2 files from a 5D Mark IV seem to be handled normally.

Re: DPP Crashing on Open

Waddizzle — Tue, 18 Oct 2022 10:28:26 GMT

You could be on to something. Change the default startup folder that DPP looks at when it starts up. Make it look at an empty folder on startup.

I have really used DPP since it was DPP3. That version seemed like it used the same startup as Windows Media Player.

Change WMP to not look media files on startup. Set its startup folder to one that does not contain media files. I think I set my to an empty folder in the root directory of my C drive. WMP could spend several minutes looking for media files whenever you started it.

Re: DPP Crashing on Open

jrhoffman75 — Tue, 18 Oct 2022 11:14:01 GMT

@egerik wrote:
Additional remark:
I just noticed that the error only occurs when I try to open a folder that contains .CR3 raw images (from an EOS RP), but folders with .CR2 files from a 5D Mark IV seem to be handled normally.

While I can’t say that this isn’t your issue, I can say that I have only been shooting .CR3 RAW since April 2020 and have no issues with DPP4 opening any folders on startup.

When I have had various issues with DPP I run a registry clean using the free version of CCleaner.

Re: DPP Crashing on Open

egerik — Tue, 18 Oct 2022 11:22:29 GMT

Hi and thank you for the reply.
However, it really looks like DPP was in some strange way "allergic" to .CR3 raw images.
When the startup folder is free of CR3 files, DPP is useable, but as soon as I navigate to a folder full of CR3s, it crashes after a few seconds. I just tried copying a single .CR3 into a folder that contains .CR2 files - DPP accepted that until I selected that .CR3, then it crashed ...

Re: DPP Crashing on Open

jrhoffman75 — Tue, 18 Oct 2022 11:30:27 GMT

It must be something that has become corrupted in your computer. Multiple folks on this forum use and post about edits they have made with camera models that produce .CR3 files.

Maybe Rodger can see this post. He has posted in the past about resolving some issues with DPP.

Re: DPP Crashing on Open

shadowsports — Tue, 18 Oct 2022 14:27:19 GMT

John,

Indeed. I just installed DPP 4.16.10 about a week ago. I looked at over 700 .cr3 files. Not one hiccup.

With 2 of you posting regarding DPP v4.16.10. but both having different hardware, it's hard for us to provide specific info about either issue. Similar behavior related to your software/hardware environments.

Run sfc /scannow from a elevated command prompt

Ensure your systems are fully patched (Windows Update) and that you are not missing any updates / feature updates etc.

Update your video drivers. Onboard or dedicated graphics, visit Intel or AMD's websites and ensure you have the latest driver available for your GPU. DPP seems to work better with intel-based systems. Its possible to run AMD based boards but these have occasional compatibility issues. Hopefully one or more of these suggestions will allow you to view .cr3 files without problems.

Re: DPP Crashing on Open

jrhoffman75 — Tue, 18 Oct 2022 14:34:17 GMT

I just thought of something - do you meet the minimum computer configurations specified?

Re: DPP Crashing on Open

jseyfert3 — Tue, 18 Oct 2022 14:30:12 GMT

How do you change your default folder if DPP crashes immediately on startup? Is there a config file I can edit?

The only other option I’d have is to move all my pictures out of the default folders. Which folders does DPP scan by default on a new install so I can make sure I’ve removed all files from them?

Re: DPP Crashing on Open

jrhoffman75 — Tue, 18 Oct 2022 14:33:31 GMT

@shadowsports wrote:
John,
Indeed. I just installed DPP 4.16.10 about a week ago. I looked at over 700 .cr3 files. Not one hiccup.
With 2 of you posting regarding DPP v4.16.10. but both having different hardware, it's hard for us to provide specific info about either issue. Similar behavior related to your software/hardware environments.
Run sfc /scannow from a elevated command prompt
Ensure your systems are fully patched (Windows Update) and that you are not missing any updates / feature updates etc.
Update your video drivers. Onboard or dedicated graphics, visit Intel or AMD's websites and ensure you have the latest driver available for your GPU. DPP seems to work better with intel-based systems. Its possible to run AMD based boards but these have occasional compatibility issues. Hopefully one or more of these suggestions will allow you to view .cr3 files without problems.

Also CPU/RAM minimum requirements:

Re: DPP Crashing on Open

jseyfert3 — Tue, 18 Oct 2022 14:34:19 GMT

I’ll try this when I’m home tonight. I have an odd system, as I am running a older computer that was sold as a server. So it’s got an Intel Xeon CPU, which I’m guessing DPP was probably not tested much, if ever, with.

I have dedicated graphics, an Nvidea GTX-760 Ti. Drivers will be up to date as I installed the Nvidea drivers originally and it’s such an old card none of the drivers for it will be updated anymore.

Re: DPP Crashing on Open

egerik — Tue, 18 Oct 2022 20:38:17 GMT

John,
Thanks for your input. Although my system is not the most recent, it should meet minimum requirements for EOS RP .CR3 images:
Processor: AMD Athlon(tm) II X4 640 Processor 3.00 GHz
Installed RAM: 6.00 GB
The system has been freshly set up - clean install with all updates.
I can run DPP ver. 4.12.60.0 on my ancient Lenovo Notebook and process my CR3 files. But because that is really really (really!) slow, I wanted to set up a more powerful PC at my holiday location ...

Re: DPP Crashing on Open

wq9nsc — Sat, 22 Oct 2022 01:01:16 GMT

Like John, I have been editing folders containing both .CR3 and .CR2 files for several years using DPP without a problem. At a typical sports event, I am using one 1DX 3 body (CR3 files) and a pair of 1DX 2 bodies (CR2 files) and I dump them all to the same directory using the camera ethernet connection so that I am editing them in the time sequence in which they were captured.

Even with a fast PC (mine has twin 8 core Intel Xeon processors with 256 GB of RAM per CPU and dual Nvidia workstation graphics cards), CR3 files are noticeably slower to work with. .CR2 files are ready to crop instantly as soon as I click on it, a .CR3 file takes close to two seconds to fully load and be ready for editing. This isn't much of a delay but it does become annoying when you are processing a lot of files because I had to train myself to make sure the cropping is actually cropping when I start moving the mouse.

Rodger

Re: DPP Crashing on Open

shadowsports — Sat, 22 Oct 2022 13:04:36 GMT

Guess I'm not following. Your post above states you are running on a AMD based system. One we indicated might have compatibility issues. Then above you stated your system was intel based with a Xenon CPU? Can't comment about the 760Ti. Its older now and I doubt as you said Nividia is developing anything for it. At some point, it could be a cause for problems as system software architecture evolves. Trying to run new software on older hardware can be frustrating. The 760 is technically EoL, no longer supported.

I run EVGA cards (nVidia based GPUs) exclusively. Their performance, reliability and warranty is top notch in the industry.

One of our other colleagues uses a HP Z240, a Xenon based system which runs DPP reliably.

Re: DPP Crashing on Open

Waddizzle — Sat, 22 Oct 2022 15:11:11 GMT

“Guess I'm not following. Your post above states you are running on a AMD based system. One we indicated might have compatibility issues.”

The AMD comment came from the individual who hijacked the thread.

Re: DPP Crashing on Open

Waddizzle — Sat, 22 Oct 2022 15:22:16 GMT

@jseyfert3 wrote:
I’ll try this when I’m home tonight. I have an odd system, as I am running a older computer that was sold as a server. So it’s got an Intel Xeon CPU, which I’m guessing DPP was probably not tested much, if ever, with.
I have dedicated graphics, an Nvidea GTX-760 Ti. Drivers will be up to date as I installed the Nvidea drivers originally and it’s such an old card none of the drivers for it will be updated anymore.

What OS are you currently running? What OS was the server running?

Servers are very different beasts. They do not quite have the same BIOS as you would find in a conventional workstation, desktop, or laptop PC. The single biggest difference between a server and the lesser platforms is how the recover from a complete loss of power. Conventional PCs reboot from a cold start. A server reboots back into the state it was in when it lost power. Very different BIOS firmware.

Re: DPP Crashing on Open

shadowsports — Sat, 22 Oct 2022 16:54:24 GMT

@Waddizzle wrote:
“Guess I'm not following. Your post above states you are running on a AMD based system. One we indicated might have compatibility issues.”
The AMD comment came from the individual who hijacked the thread.

My pre-coffee 6:04AM reply. Thank you kind sir. 😀

Re: DPP Crashing on Open

jseyfert3 — Wed, 26 Oct 2022 23:50:05 GMT

Windows 10 education edition 64-bit (I was just out of college and my college email got me a free license). When used as a server, it was running Windows Server.

BIOS isn't the only difference, and certainly the least visible. Power state after power loss is certainly not an option limited to server computers, as my last desktop, which was a consumer desktop, had adjustable BIOS settings for action taken after power loss (restore last state/stay off/power on). Biggest differences I note are lack of external power connectors for GPUs (had to use a Y-splitter to power my 2x6-pin GPU from the single 6 pin power connector, even though the power supplies themselves were plenty sufficient), fewer PCIe slots, lack of individual 3.5" HDD mounts (though it had space for two sets of 4 3.5" HDDs set up in a hot-swap RAID array, dual redundant power supplies, lack on onboard audio, a serial port (all but gone on any consumer computer), use of Xeon CPU, and complete lack of any sleep states (standby/hibernate). You get on, or you get off. Nothing in between, no power saving options either.

That said, I've had no issues running any of the other programs or games I run. Anything I've run on other computers, runs on this computer. But it's been a long time since I tried to run DPP, and never ran it much on my previous computer. I have heard of issues relating to certain programs and Xeon CPUs, but that seemed more related to the Xeon CPU instead of other server hardware.

Re: DPP Crashing on Open

jseyfert3 — Thu, 27 Oct 2022 00:07:24 GMT

Well, long overdue update. DPP would stay open for long enough I could see that it was looking at the Pictures folder on my computer, which is where all my pictures are. Temporarily, I created a new folder in Documents, then moved everything in Pictures over to Documents. Now with the Pictures folder empty, I launched DPP. And this time it did NOT crash.

So there's something in my Pictures folder that DPP does not like. I'll try moving things back into my pictures folder in sections and see what causes DPP to crash to figure out what exactly is causing it.

Alternatively, now that it's launched I can change the default folder on DPP to look at a different folder than Pictures.