topic Canon EOS 5D MkII and EOS Software in Camera Software

Canon EOS 5D MkII and EOS Software

SandiDawn — Tue, 09 Aug 2022 17:58:26 GMT

I've downloaded the recommended version for MacOs Big Sur, plus the update, and am receiving this message, when I click on "Remote Shooting":

"A Compatible Version of EOS Utility is not installed"

Has anyone experienced this?

Thank you in Advance

Re: Canon EOS 5D MkII and EOS Software

normadel — Wed, 10 Aug 2022 05:15:50 GMT

What version of EOS Utility are you using? According to Canon, the 5D Mk II is supported by EU 2, but not EU 3.

Re: Canon EOS 5D MkII and EOS Software

SandiDawn — Wed, 10 Aug 2022 13:21:22 GMT

It is version 4.16.11

Re: Canon EOS 5D MkII and EOS Software

normadel — Wed, 10 Aug 2022 14:24:24 GMT

That number is Digital Photo Professional. Has nothing to do with Remote Shooting. Where are you clicking it?

EOS Utility is what does Remote Shooting. Do you have EOS Utility installed at all?

Re: Canon EOS 5D MkII and EOS Software

normadel — Wed, 10 Aug 2022 14:34:04 GMT

Ah, I looked at DPP. It has a menu item for Remote Shooting. Clicking on it open EOS Utility. That means you have to have EU installed. Did you do that?

Re: Canon EOS 5D MkII and EOS Software

SandiDawn — Wed, 10 Aug 2022 14:52:33 GMT

Yes. I'm sorry. I have 2.14.31 downloaded.

Re: Canon EOS 5D MkII and EOS Software

normadel — Wed, 10 Aug 2022 16:25:31 GMT

So, EU 2.14.31 just plain won't open? With the camera connected to the computer and turned on?

Try installing EU 3 and see if it works.

Re: Canon EOS 5D MkII and EOS Software

SandiDawn — Wed, 10 Aug 2022 18:36:17 GMT

EU 2 will open and capture, but it is not functioning with DPP 4. It is when I click on "Remote Capture" through DPP that I receive the "A Compatible Version of EOS Utility is not installed" message

Re: Canon EOS 5D MkII and EOS Software

normadel — Wed, 10 Aug 2022 18:39:39 GMT

Rather than fighting it, simply open EU directly from your programs menu instead of opening it from within DPP.

Re: Canon EOS 5D MkII and EOS Software

SandiDawn — Wed, 10 Aug 2022 18:43:18 GMT

OK Thank you. This is my first time working with EOS for remote capture (obviously 🙂 I didn't know if I would be missing any features, nit operating through DPP.

Thank you for all of your help... and patience!

Re: Canon EOS 5D MkII and EOS Software

normadel — Thu, 11 Aug 2022 13:50:47 GMT

You wouldn't be missing features of EOS Utility when opening it through DPP, if it WOULD open through DPP. Guess it doesn't want to on the Mac. On my Windows computer it opens fine from DPP.