topic Installing EOS Utility on Mac to download images to computer in Camera Software

Installing EOS Utility on Mac to download images to computer

dougstroud — Sat, 21 May 2022 17:42:43 GMT

After downloading and installing EOS Utility: EU3.15.0 and running the installer eum3.15.0-installer.app, I don't see any installed application or indication of what to do next. Anyone able to advise what to do next?

Re: Installing EOS Utility on Mac to download images to computer

Waddizzle — Sat, 21 May 2022 18:17:12 GMT

What Mac OS are you running? Which cpu is in the Mac?

Did you verify that you downloaded and installed the correct version of the Canon apps?

Re: Installing EOS Utility on Mac to download images to computer

dougstroud — Sat, 21 May 2022 18:21:37 GMT

Thanks for your help.

Os is 12.3.1, CPU is 4.2ghz i7

Regarding correct version- I did download the Mac version

Re: Installing EOS Utility on Mac to download images to computer

Waddizzle — Sat, 21 May 2022 20:12:56 GMT

@dougstroud wrote:
Thanks for your help.
Os is 12.3.1, CPU is 4.2ghz i7
Regarding correct version- I did download the Mac version

There is a little more to it than downloading “the Mac version”. There are different versions for each version of the OS. Your OS may not be supported for your camera. For example, the 90D does not support 12.3.1.

Which camera are you using?

Re: Installing EOS Utility on Mac to download images to computer

jrhoffman75 — Sun, 22 May 2022 13:32:32 GMT

Hi Waddizzle. Not sure what you are saying. All the pertinent software for the 90D is available for macOS Monterey.

Hi dougstroud. Go into your Applications folder, find Canon Utilities. Open it and find EOS Utility. Double click EOSU3.

Re: Installing EOS Utility on Mac to download images to computer

kvbarkley — Sun, 22 May 2022 13:33:23 GMT

You don't need any extra software to download pictures. Just use image capture. Make sure Wi-fi is turned off to use the cable.

Re: Installing EOS Utility on Mac to download images to computer

Waddizzle — Sun, 22 May 2022 13:46:38 GMT

@jrhoffman75 wrote:
Hi Waddizzle. Not sure what you are saying. All the pertinent software for the 90D is available for macOS Monterey.

Hi dougstroud. Go into your Applications folder, find Canon Utilities. Open it and find EOS Utility. Double click EOSU3.

The app did not install for some reason. Canon support seems to be include 12.0 but not 12.3.1, yet

Re: Installing EOS Utility on Mac to download images to computer

jrhoffman75 — Sun, 22 May 2022 13:49:10 GMT

It might be your computer? It’s working fine for me and I have 12.4.

Re: Installing EOS Utility on Mac to download images to computer

Waddizzle — Sun, 22 May 2022 14:25:20 GMT

@jrhoffman75 wrote:
It might be your computer? It’s working fine for me and I have 12.4.

It might be the OP’s computer. I use Windows for photo processing.

Which OS were you running when you installed it?

Re: Installing EOS Utility on Mac to download images to computer

jrhoffman75 — Sun, 22 May 2022 15:50:20 GMT

I ran a test by deleting the installation and redownloading/installing.

Re: Installing EOS Utility on Mac to download images to computer

Waddizzle — Sun, 22 May 2022 16:19:06 GMT

@jrhoffman75 wrote:
I ran a test by deleting the installation and redownloading/installing.

Might be a quirk associated with 12.3.1. Maybe upgrading is the solution.

Re: Installing EOS Utility on Mac to download images to computer

jrhoffman75 — Sun, 22 May 2022 16:22:49 GMT

Is this the first time you are installing Canon software. If so, check in the Security section of System Preferences and see if you need to authorize UniversalInstaller for disk access.

Re: Installing EOS Utility on Mac to download images to computer

dougstroud — Mon, 23 May 2022 00:48:06 GMT

Thank you KV. This was a simple solution that worked perfectly. I am going to consult with Canon in the morning just to understand what the EOS Utility will do that Image Capture wouldn't, but for simplicity and effectiveness your suggestion was spot on. Thank you.

Re: Installing EOS Utility on Mac to download images to computer

jrhoffman75 — Mon, 23 May 2022 11:09:05 GMT

EOSU is software to allow computer control of your camera.

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-utility

Buy, as KV advised, if all you want to do is download images Apple Image Capture is all you need.

Re: Installing EOS Utility on Mac to download images to computer

kvbarkley — Mon, 23 May 2022 12:02:24 GMT

It will also let you do advanced things like register picture styles and add lens support for new lenses. (Which will probably not be an issue for EF and EF-S lenses, since all the action is R lenses these days.)

Re: Installing EOS Utility on Mac to download images to computer

dougstroud — Mon, 23 May 2022 20:04:19 GMT

Solution: Created a new administrator admin account and installed the EOS Utility there. The installation ran and installed properly. I then checked my regular account which it installed and was located in the Applications folder. It ran properly. So it was an issue specific to my main admin account.

Thanks to everyone for offering assistance along the way.