topic Re: EOS Utility cannot connect to server in image.canon instructions in Camera Software

EOS Utility cannot connect to server in image.canon instructions

magarity — Sat, 18 Apr 2020 13:42:05 GMT

I'm following the instructions to try to set up the new image.canon web service on my 6D and 77D. For both of them the EOS utility in the manage web services section after asking for name/password says 'can not connect to server' and the program exits.

I got the latest version of EOS utility. This is on a Windows 10 computer that is up to date.

It would be nice if the program didn't crash out and instead stayed open.

Re: EOS Utility cannot connect to server in image.canon instructions

Tim — Sat, 18 Apr 2020 22:17:30 GMT

magarity,

When you first went to the image.canon site were you able to sign in or make an account ID in the process? Un-installing the EOS Utility software and then re-downloading from the web site and performing a full re-install may also resolve the issue you're having.

Re: EOS Utility cannot connect to server in image.canon instructions

magarity — Sat, 18 Apr 2020 22:57:22 GMT

Yes, I got an email from Canon saying welcome to a new account, etc, so that part worked. I already uninstalled the slightly older version and installed the latest version of the EOS utility.

Re: EOS Utility cannot connect to server in image.canon instructions

magarity — Sun, 19 Apr 2020 23:46:08 GMT

As an experiment I typed in nonsense for username and password and it said the same 'cannot connect to server'. I wonder if the 'create an account by using your google account' is the part that doesn't work?

However, there is no way to log in to the image.canon until one registers a camera. So I can't check that is working. Sorry, the committee that designed this mess has really jacked it up 😠

Re: EOS Utility cannot connect to server in image.canon instructions

magarity — Mon, 20 Apr 2020 00:00:09 GMT

The 6D's wifi setup menu has 'upload to web service' which is probably what this needs to be set as. How do I set it up without the nonworking EOS Utility? Is there a way to set it up directly in the camera's menus?

Re: EOS Utility cannot connect to server in image.canon instructions

PiotrS — Mon, 20 Apr 2020 09:57:53 GMT

Hi, try today. It's working.

Re: EOS Utility cannot connect to server in image.canon instructions

Jan6D — Mon, 20 Apr 2020 11:42:12 GMT

True, works for me, thank you!

Re: EOS Utility cannot connect to server in image.canon instructions

magarity — Mon, 20 Apr 2020 15:22:22 GMT

OK, great, so it suddenly worked today. I guess they fixed something, probably the sign in with google.

Now the image.canon Android app won't run without permission to scrape my contact list. Allow access to the phone storage and pictures? Sure, that's perfectly reasonable. May we read off your contact list? No. WHAT AN INCREDIBLE WASTE OF MY TIME TRYING TO GET THIS WORKING.

Re: EOS Utility cannot connect to server in image.canon instructions

PiotrS — Mon, 20 Apr 2020 16:58:20 GMT

Hi, my mobile app running without permission to my contacts.

Re: EOS Utility cannot connect to server in image.canon instructions

Milocat — Wed, 20 Apr 2022 15:37:51 GMT

I get the same error with my 6D mk II. Reinstalled utility, rebooted computer, rebooted camera, etc. I can download photos and run the camera remotely, but can't connect to the server. I assume this is just a case of poor quality control on Canon's part.

Re: EOS Utility cannot connect to server in image.canon instructions

Milocat — Wed, 20 Apr 2022 18:14:28 GMT

Well, it seems that I was wrong. As I mentioned, with the USB cable, I was able to see photos and run my camera, but not connect to the network. Just for fun, I replaced the USB cable with what I think is a higher quality cable and the network connection worked. At least, I THINK it was due to the better cable.