topic Re: EOS utility failure to connect on Widows 11 in Camera Software

EOS utility failure to connect on Widows 11

Boiledwheat — Thu, 03 Mar 2022 07:28:03 GMT

Just bought a new laptop for tethered shooting. All freshly updated, I installed the EOS utility software for the 5D Mark 4, windows 10 (which is what the laptop originally had installed). The installation was fine but when I connected my camera, I kept getting the title pop up for EOS utility and it would load for ages and then eventually close with a “failure to connect” message. So I uninstalled, restarted, reinstalled, same result. Uninstalled again.

I updated Windows 11 to see if that would make a difference, restarted, downloaded the EOS utility software for Windows 11, restarted, same result. Anyone have any ideas?

Re: EOS utility failure to connect on Widows 11

jrhoffman75 — Thu, 03 Mar 2022 11:51:15 GMT

Is the camera recognized by W11 if you just connect to computer? It should show up as a device like a disk drive. You should also see it if you look at Devices & Printers display.

Re: EOS utility failure to connect on Widows 11

Boiledwheat — Thu, 03 Mar 2022 15:44:33 GMT

Yes, the computer is recognizing the camera, and the EOS Utility is recognizing it initially. The title/loading screen pops up automatically once the camera is turned on or plugged in. It just won’t load past that title screen and I’m stumped.

Re: EOS utility failure to connect on Widows 11

jrhoffman75 — Thu, 03 Mar 2022 16:13:35 GMT

Is wifi possibly turned on on the camera?

I don’t know W11, but are there possibly permissions that need to be authorized. I know macOS has them. Need to authorize disk access and folder access.

Re: EOS utility failure to connect on Widows 11

normadel — Thu, 03 Mar 2022 16:31:37 GMT

Have you tried running the program as Administrator? Right-click the icon and select it from the menu.

Re: EOS utility failure to connect on Widows 11

Waddizzle — Thu, 03 Mar 2022 17:37:16 GMT

If you can roll it back to Windows 10, then do so. The only app that might need updating is the EOS Utility 3 itself. Make sure you have as working USB data cable not a power only cable.

Try all of the USB ports on the PC.

Re: EOS utility failure to connect on Widows 11

normadel — Thu, 03 Mar 2022 17:43:15 GMT

I installed EOS Utility 3 on a Windows 11 machine and it worked fine. There isn't much operational difference between Win and 11. It's only the interface that is different, for the most part.

Re: EOS utility failure to connect on Widows 11

Boiledwheat — Thu, 03 Mar 2022 17:47:57 GMT

Tried that as well, no dice unfortunately. I browsed some older threads and it looks like it actually might be a Ryzen/AMD issue? Which I hope isn't the case because I bought this computer specifically for tethered shooting lol.

Re: EOS utility failure to connect on Widows 11

Boiledwheat — Thu, 03 Mar 2022 17:49:35 GMT

Still getting used to the W11 layout, but I've enabled all the permissions I can find, and tried running Utility as administrator. Still the same issue.

Re: EOS utility failure to connect on Widows 11

jrhoffman75 — Thu, 03 Mar 2022 18:30:10 GMT

Check the Canon support site for a firmware update for the 5DM4.

Re: EOS utility failure to connect on Widows 11

Boiledwheat — Thu, 03 Mar 2022 19:30:43 GMT

That did it! According to some older threads, the original firmware doesn't get along with Ryzen processors. Firmware 1.3.3 fixed it. Thanks!

Re: EOS utility failure to connect on Widows 11

YourLettings — Sun, 08 May 2022 03:18:13 GMT

Hi, thanks for this. I also have Windows 11. From the dropdown on Canon website for the EOS Utility, what did you choose your system to be? Windows 10 x64 ? I am guessing thats the closest to Windows 11. Just my guess. Attached a screenshot .

Re: EOS utility failure to connect on Widows 11

jrhoffman75 — Sun, 08 May 2022 11:26:09 GMT

Canon USA site lists 3.15.0 under the W11dropdown, so you should be OK downloading that.

Re: EOS utility failure to connect on Widows 11

YourLettings — Sun, 08 May 2022 14:33:18 GMT

Hi thanks, I have tried finding this , but couldnt. Can you please give me a link? Thank you

Re: EOS utility failure to connect on Widows 11

jrhoffman75 — Sun, 08 May 2022 14:40:23 GMT

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/support-dslr/eos-m50-mark-ii/eos-m50-mark-ii?subtab=downloads-software

Re: EOS utility failure to connect on Widows 11

YourLettings — Sun, 08 May 2022 14:48:51 GMT

Thank you so much, your a legend 🙂