topic Re: My Canon is holding my videos hostage in Camera Software

My Canon is holding my videos hostage

jadeaj58 — Wed, 16 Feb 2022 20:19:29 GMT

Not to be dramatic, but I'm about ready to call it quits on my Canon EOS M100.

The Camera Connect app can't connect long enough to download the videos, so I was hoping to connect my camera to my laptop (a MacBook Pro) to download the videos there. When I connect my camera via usb though, nothing happens.

If you have any idea how to get my videos to my laptop, without a wireless/bluetooth connection, please let me know because I'm at my wits' end!

Re: My Canon is holding my videos hostage

rs-eos — Wed, 16 Feb 2022 20:42:04 GMT

Does your MacBook Pro happen to have an SD card reader? If so, you should be able to mount that and Finder should show it as a virtual volume on your desktop. You can then drag the contents to wherever you need. Note that the folder structure may be quite deep to where the actual video files are.

What I do though is still copy the entire card's contents to my main data drive. Then in applications such as Final Cut Pro, I navigate to that folder and import footage from there.

Re: My Canon is holding my videos hostage

kvbarkley — Wed, 16 Feb 2022 20:43:01 GMT

Did you turn wifi off before plugging in the USB? Usually Canons can't do both.

Re: My Canon is holding my videos hostage

jadeaj58 — Wed, 16 Feb 2022 20:43:34 GMT

Mine doesn't have a card reader unfortunately. 😞

Re: My Canon is holding my videos hostage

jadeaj58 — Wed, 16 Feb 2022 20:53:17 GMT

Yes, but nothing happens. The camera itself is also unresponsive when plugged in via usb. I can turn it on but can't access any of the menu or other settings.

Re: My Canon is holding my videos hostage

kvbarkley — Wed, 16 Feb 2022 21:28:15 GMT

No, because it is being controlled by the computer. Try running image capture with the camera plugged in. Is the card access flashing? Sometimes it can take a while to catalog a lot of videos.

Re: My Canon is holding my videos hostage

jadeaj58 — Wed, 16 Feb 2022 21:44:26 GMT

My camera doesn't show up under the Image Capture devices. Is there a way to connect it some other way?

Re: My Canon is holding my videos hostage

jrhoffman75 — Wed, 16 Feb 2022 21:41:51 GMT

They are very inexpensive to purchase. Staples, WalMart, Best Buy all carry them.

Re: My Canon is holding my videos hostage

jadeaj58 — Wed, 16 Feb 2022 21:43:53 GMT

It finally connected and is downloading my videos! It seems there's a delay with the camera connecting to Image Capture, but as long as it works! 🙌

Re: My Canon is holding my videos hostage

jadeaj58 — Wed, 16 Feb 2022 22:23:57 GMT

I finally got it to connect to Image Capture, it's very slow to connect for some reason, but I think I'll buy a card reader for the future in case I have more connectivity issues.