topic Re: DPP not seeing jpg or cr2 photos in Camera Software

DPP not seeing jpg or cr2 photos

rosycreates — Thu, 27 Jan 2022 02:33:03 GMT

I just bought a used PowerShot S120. Everything works great on it! So, I downloaded and installed DPP. I attached my S120 to my Windows 10 laptop using the USB to Mini USB cord. Then open the location/folder to the my S120. DPP doesn't see anything! Not cr2. Not even jpg! However, explorer opens them so I know they are readable...I really don't want to need to download Gimp...HELP!!

TIA!

Rosy

Re: DPP not seeing jpg or cr2 photos

jrhoffman75 — Thu, 27 Jan 2022 13:33:03 GMT

DPP has a simple file browser interface. Have you opened the entire file path down to the image file folder?

Re: DPP not seeing jpg or cr2 photos

rosycreates — Thu, 27 Jan 2022 19:15:13 GMT

Yes, I have. It shows as empty. Yet, you can see the files in windows explorer.

Re: DPP not seeing jpg or cr2 photos

jrhoffman75 — Thu, 27 Jan 2022 19:44:51 GMT

When you see them in Explorer are they on the card in the camera? Or did Windows import them to a folder on the computer.

Re: DPP not seeing jpg or cr2 photos

rosycreates — Thu, 27 Jan 2022 19:47:52 GMT

Explorer sees them either way. In camera or in a card reader. My dell 5290 doesn't have a SD card reader. Just a micro sd card.

Re: DPP not seeing jpg or cr2 photos

jrhoffman75 — Thu, 27 Jan 2022 20:09:12 GMT

Right click on one of the .CR2 files in the folder and select the”OpenWith” option. Select DPP4 as the program and see what happens.
Without being at your computer I don’t have an idea why DPP sees the folder but no content. You’re sure you are looking at the same folder in Explorer and DPP?

Re: DPP not seeing jpg or cr2 photos

rosycreates — Thu, 27 Jan 2022 20:28:36 GMT

It seems that I can't choose another program. I even tried to change the default program. No go. Attached are 2 photos...

Re: DPP not seeing jpg or cr2 photos

rosycreates — Thu, 27 Jan 2022 20:32:32 GMT

Ok. I downloaded a cr2 onto my laptop. I did get the option to choose. Do I changed it to DPP. I then tried to open a the files in DPP. Nada.

Re: DPP not seeing jpg or cr2 photos

jrhoffman75 — Thu, 27 Jan 2022 20:46:13 GMT

OK. So it sounds like you have a DPP problem.

What type computer? Windows 10?

Latest version of DPP? 4.15.20?

https://1drv.ms/u/s!ApNpngg2Z6dbhK9lrmimXOrW0FCu4A?e=RdFpqM

Download this file and see if it opens via DPP.

Re: DPP not seeing jpg or cr2 photos

rosycreates — Thu, 27 Jan 2022 21:14:05 GMT

I am not hone right now. When I get home I will. Thanks!

Re: DPP not seeing jpg or cr2 photos

rosycreates — Thu, 27 Jan 2022 23:15:54 GMT

It does open DPP. However, DPP does not open the photo. Instead, it takes me to my Pictures Folder.

Windows 10, Dell Latitude 5290 2 in 1. Latest DPP version

Re: DPP not seeing jpg or cr2 photos

rosycreates — Thu, 27 Jan 2022 23:23:07 GMT

Dell Latitude 5290 2 in 1 with Windows 10 (version 21H2)

Downloaded the file and DPP opens up. However, it downloads the photo into my Pictures Folder and opens up the Pictures Folder. I can then look for the file and click it to open in DPP. It does not just open the cr2 file only.

Re: DPP not seeing jpg or cr2 photos

jrhoffman75 — Fri, 28 Jan 2022 00:33:08 GMT

Almost sounds like Windows is doing an automatic import. Can you see the image in the pictures folder?

Re: DPP not seeing jpg or cr2 photos

jrhoffman75 — Fri, 28 Jan 2022 00:34:16 GMT

Do you have a local camera club you could contact for assistance?

Re: DPP not seeing jpg or cr2 photos

rosycreates — Fri, 28 Jan 2022 00:34:28 GMT

Yes, the cr2 image is in the Pictures folder.

Re: DPP not seeing jpg or cr2 photos

rosycreates — Fri, 28 Jan 2022 00:35:47 GMT

I have no idea. I can contact the photography store and ask?

Re: DPP not seeing jpg or cr2 photos

jrhoffman75 — Fri, 28 Jan 2022 01:03:22 GMT

If you have a real photography store they might be able to assist.

Also try and search Google for camera clubs in your area.

I am out of any other thoughts. Sorry I couldn't get this resolved for you.

It is very hard to resolve issues remotely when one computer is working and the other isn't and all things seem to be the same.

Re: DPP not seeing jpg or cr2 photos

rosycreates — Fri, 28 Jan 2022 01:07:01 GMT

I completely understand.

It is an actual camera store, Horn Photo. I didn't buy my s120 there. So I guess I can call and ask for help. Never hurts to ask.

Thank you for trying. I appreciate it.

Rosy

Re: DPP not seeing jpg or cr2 photos

jrhoffman75 — Fri, 28 Jan 2022 01:12:40 GMT

Maybe contact these folks as well: Fresno Camera Club

I belong to my local camera club and we will help anyone who contacts us - member or not.

Re: DPP not seeing jpg or cr2 photos

rosycreates — Fri, 28 Jan 2022 22:22:37 GMT

I think I figured DDP4 out. DPP4 works best to open files that are on the drive of your computer. From my Pictures folder, I can right click a cr2 file and choose which program to open it with. But, with DPP4, (after I open DDP4) I still need to scroll to the cr2 file I want to edit and click it open.