topic Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight5 in Camera Software

Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight5

pbkessler — Thu, 09 May 2013 02:56:11 GMT

I recently got a new Windows 8 computer and loaded my Canon A610 software on it. I was unable to use it until I updated that software by replacing ZoomBrowser with ImageBrowser 1.2.1 (and Silverlight5), as advised on Canon's Update website.

This allowed me to open and use ImageBrowser and the associated CameraWindow - but only that one time.

Since then I get a failure message at 80% loaded saying there is a problem with Silverlight. I have reloaded Silverlight only to have the same thing occur - that is I'm able to use ImageBrower just once, and then get the failure message every time after that.

I have also confirmed that Silverlight works as I'm able to open websites I know require it, so it seems that only ImageBrowser thinks it is bad.

I have found the exact same failure being reported on the Microsoft Community Forum, but no solution is given. Can anyone here help??

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

Tim — Sat, 11 May 2013 01:02:28 GMT

Hello Pbkessler,

What we would normally recommend in this situation would be to uninstall the Canon software and Silverlight to correct for this issue. We are not aware that it is a known issue among these two programs. After you perform an uninstall, please reinstall the Canon Utilities from the disk and then Silverlight from the web.

If you need immediate contact with us, please contact us via the Service and Support web site.

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

pbkessler — Wed, 22 May 2013 22:18:17 GMT

I'm sorry to say your recommendations did not help.

Over the past weeks I have repeated uninstalled and reinstalled ImageBrowser, Silverlight and CameraWindow to no avail. The exercise either did not help at all or just allowed one-time access to ImageBrowser.

I also tried uninstalling the 'old' ZoomBrowser program as well as changing between Internet Explorer 10 and Mozilla Firefox as 'Prefered Browser. Again, these efforts either did not help or just allowed one-time access to ImageBrowser.

Then, just yesterday, I got lucky! For some reason Internet Explorer stopped working completely, so I went to Microsoft's Community forum and found one suggestion that I should go to Internet Options/Advanced and then click on Reset Internet Explorer's settings to their default condition.'

I did this and it fixed Internet Explorer - and then I tried ImageBrowser - and IT FIXED IT AS WELL!! I've tried it numerous times since then, both yesterday and today - AND IT STARTS SUCCESSFULLY EVERY TIME.

I have no idea why Internet Explorer failed yesterday or what settings I reset in it because I never set or changed settings during the weeks I've had the computer. I also don't know whether it was responsible for my problems over the past weeks before its failure yesterday - but I'm just pleased I can now use IMageBrowser /CameraWindow!!

A minor problem remain though. Even though ImageBrowser and CameraWindow work they still do not appear in Windows Auto-Play choices for camera memory cards. This means that after I plug in my camera memory card I have to manually open ImageBrowser in order to use CameraWindow

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

Tim — Thu, 23 May 2013 21:36:37 GMT

Hello again, Pbkessler.

We are glad to hear that you were able to get the Canon software to work properly. From the question that you asked at the end of your post, it seems like you need to change your AutoPlay settings. This is not a Canon issue per se, but I have listed the steps in order to assist you.

- Open AutoPlay by clicking the Start button , clicking Control Panel, clicking Hardware and Sound, and then clicking AutoPlay.

- Under Media, find the type of media that you want to change the AutoPlay setting for.

- Click the action that you want AutoPlay to take when you insert that type of media into your computer.

-Click Save.

We hope you have a great day. Should you need urgent assistance or want to speak with a live agent, please use our Support and Service web site to contact us directly.

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

lernst10 — Sun, 28 Jul 2013 18:15:24 GMT

Seems like alot of people are having this problem (including me) when you do a google search but no solution yet. If done the uninstall and reinstall and new user accounts and reset IE 9.... Nothing makes Image Browser get past its 80% load up and then freeze.....

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

ICUTWO — Tue, 06 Aug 2013 04:28:26 GMT

Where os this software download on line.... I have windows 7 and have the same issue., I only get 80% of the download...Come on Canon fix it please!
Thank you.

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

Mykolas — Tue, 06 Aug 2013 14:09:05 GMT

Hi ICUTWO and lernst10!

Thank you for adding to this thread.

Microsoft has an article in their knowledge-base for cleaning up a corrupted Silverlight installation that tends to resolve the issue. I have provided a link to it below:

http://support.microsoft.com/kb/2608523

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

lernst10 — Tue, 06 Aug 2013 20:20:12 GMT

This Silverlight solution does not cure the Image Browser 80% load failure. I have now used the Silverlight fix twice to no avail. After a very long wait the window pops up asking to verify the Silverlight install.

Time to rebuild the software.... I went back to ZoomBrowser and it works fine......

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

pbkessler — Tue, 06 Aug 2013 23:12:05 GMT

I agree totally with lernst10 – Silverlight is probably not the problem. See my 22 May entry. I had reloaded Silverlight (and ImageBrowser) at least 3 times each, all to no avail. And there were also other submitters, to this forum and the Microsoft forum, who had no success with trying the Silverlight correction suggestions from Canon.

In my case the problem turned out to be Internet Explorer. I got lucky in that Internet Explorer stopped working and in the process of fixing it (by resetting options) I not only fixed Internet Explorer but then also found that ImageBrowser started working too!

Since then I have been using it successfully at least once or twice a week, but have had one additional incident of hanging at 80% - which I corrected by restarting my computer and then resetting the Internet Explorer options once again. So I still cross my fingers each time I get to 80% and am also not planning to install the recently released update to ImageBrowser for fear upsetting the applecart!

But I’d still suggest you try resetting options in Internet Explorer even if you are not having problems with your Internet Explorer. And even if it doesn't’t work for you and if Canon can’t solve your problem, don’t feel bad - because in my opinion ImageBrowser is a lousy program anyway!

It’s got a very user-unfriendly interface and is horrendously slow in the process of finding and displaying stored images. Each time it opens it initiates searches that I have seen take up to 30 minutes to complete before displaying a full set of images – and then the next time it opens it does the searches all over again!

But I am able to ignore these searches as I only use ImageBrowser to load images from my camera memory cards (because I like its folder-naming scheme). This works fine in spite of the ongoing searches. And after the images are loaded I close ImageBrowser and get on with my image processing with other programs.

I was forced to move from ZoomBrowser to ImageBrowser on my Windows 8 computer due to compatibility issues, but would happily revert to ZoomBrowser if it was possible because I still use it on my ‘backup’ Windows XP computer, where it works just fine, running circles around ImageBrowser!

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

ICUTWO — Wed, 07 Aug 2013 01:23:18 GMT

Im stupid when it comes to computers. I have Windows 7 not 8, does that matter? Im sick of this Xanon software, I spent hours trying to fix it ( including Starlight download). I may return the cameea as a matter of primcipal, I work for a major electronic company and hear customers complaining about Canons software. If I decide on another good affordable program does anynody have a suggestion?

Thanks for everybodys help.

Dave

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

stoney73 — Fri, 09 Aug 2013 02:17:19 GMT

New W8 computer, new install of Imagebrowser, same problem at 80% even after applying these fixes:
....reset browser reset to default settings

....apply Microsoft kb fix for a corrupt Silverlight installation

Still no joy.

I'm going back to Zoombrowser. At least it works. 😞

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

ICUTWO — Fri, 09 Aug 2013 02:26:00 GMT

Why doesn't Canon do sonething about it? People have better things to donwith their time im sure!

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

pbkessler — Fri, 09 Aug 2013 04:23:16 GMT

I don’t think that it matters if it’s Windows 7 and 8 because the problem is occurring on both. The only advantage to being on Windows 7 is that it’s possible to use the ‘old’ ZoomBrowser program instead of ImageBrowser -(assuming you have/can get a copy of it.

Returning the camera on ‘principal’ seems a bit drastic, especially if you like the camera. I have a Canon digital camera (and 3 Canon printers) and I really like them all hardware wise. And up until recently, when I moved from Windows XP to Windows 8, I was happy with their software too. But now, having to use this newer ImageBrowser program with its problems plus the fact that one of my 3 printers (admittedly an old one) won’t run at all on Windows 8 does give me cause for some dissatisfaction.

But I am now of the opinion that this 80% hang problem is not Canon’s fault anyway. Microsoft’s Community forum contains an array of Windows 7 and 8 discussion threads that relate to difficulties accessing the Internet, and suspected to be caused by problems and/or conflicts between programs that access the Internet, including Windows itself, Internet Explorer, SilverLight and Windows Live Mail.

And my experiences support this:

Back in May I fixed my ImageBrowser 80% hang problem at the time by restoring Microsoft’s Internet Explorer program to its ‘Default’ settings; and ImageBrowser has been fine since then, until:
A few days I discovered a totally unrelated problem in Windows Live Mail that will now cause ImageBrowser to hang at 80% again. Microsoft has yet to fix the problem but I have found a way to clear it out so that ImageBrowser will work. All I do is close the ‘hung’ ImageBrowser program and then just open and close the Internet Explorer program. This clears whatever is preventing ImageBrowser from loading, and all is OK – at least till the next time Windows Live Mail causes the problem again!

So my conclusion is that ImageBrowser is hanging at 80% due to a Microsoft induced problem that prevents it from connecting to the Internet to complete its loading process, so it can’t get past 80% loaded.

If this is the case then Canon (and us!) can either wait/hope for a solution from Microsoft - or Canon can be proactive by changing ImageBrowser such that it does not attempt to access the Internet during its load process. This would at least allow the program to get fully loaded, and usable for most of its functions.

In the meantime opening and closing the Internet Explorer program may alleviate the problem for you.

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

stoney73 — Fri, 09 Aug 2013 04:31:21 GMT

@pbkessler wrote:
...The only advantage to being on Windows 7 is that it’s possible to use the ‘old’ ZoomBrowser program instead of ImageBrowser -(assuming you have/can get a copy of it.

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

stoney73 — Fri, 09 Aug 2013 04:32:29 GMT

Argh! still figuring out how to quote in a reply... was supposed to add that I found a copy of Zoombrowser in the support files for my old Canon S5 IS & am happily running it in W8.

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

stoney73 — Fri, 09 Aug 2013 04:33:32 GMT

pbkessler wrote: " opening and closing the Internet Explorer program may alleviate the problem for you."

Not for me, but thanks....

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

pbkessler — Fri, 09 Aug 2013 09:49:02 GMT

@stoney73 wrote:
Argh! still figuring out how to quote in a reply... was supposed to add that I found a copy of Zoombrowser in the support files for my old Canon S5 IS & am happily running it in W8.

Hi stoney73,

What I should have said is that one part of ZoomBrowser - its ‘CameraWindow’ feature – that won't work on Win8. It's the part of ZoomBrowser used to download images from the camera/camera memory cards into the computer, and it really worked well. In fact it was really the main reason I was using ZoomBrowser, as I much prefer Picasa for accessing and handling my images once they are loaded onto the computer.

So after I installed ZoomBrowser on my Win8 computer and found that CameraWindow no longer worked – it just sat there and would not recognize my cameras or camera memory cards – I tried various things to get it to work. Having no success I contacted Canon (via this) forum and they advised I had to update to ImageBrowser, so that's what I did. This version of CameraWindow works fine, but the rest of ImageBrowser is pretty bad, so I'd love to go back to ZoomBrowser if I could!

So please let me know if you are using the CameraWindow in ZoomBrowser successfully, and if so, how you got it to work!

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

stoney73 — Fri, 09 Aug 2013 17:34:11 GMT

@pbkessler wrote:
@stoney73 wrote:
Argh! still figuring out how to quote in a reply... was supposed to add that I found a copy of Zoombrowser in the support files for my old Canon S5 IS & am happily running it in W8.
Hi stoney73,
What I should have said is that one part of ZoomBrowser - its ‘CameraWindow’ feature – that won't work on Win8. It's the part of ZoomBrowser used to download images from the camera/camera memory cards into the computer, and it really worked well. In fact it was really the main reason I was using ZoomBrowser, as I much prefer Picasa for accessing and handling my images once they are loaded onto the computer.
So after I installed ZoomBrowser on my Win8 computer and found that CameraWindow no longer worked – it just sat there and would not recognize my cameras or camera memory cards – I tried various things to get it to work. Having no success I contacted Canon (via this) forum and they advised I had to update to ImageBrowser, so that's what I did. This version of CameraWindow works fine, but the rest of ImageBrowser is pretty bad, so I'd love to go back to ZoomBrowser if I could!
So please let me know if you are using the CameraWindow in ZoomBrowser successfully, and if so, how you got it to work!

Hmmm, pbkessler,

Interesting! On my HP Envy W8 notebook, AFAIK, CameraWindow is working fine... in fact, so much so that it now attempts to open Imagebrowser instead of Zoombrowser, which irritates me to no end when IB fails at 80% load... There's definitely something going on... Wonder if the CW problem is tied to the user profile, too? Have you tried it in the other profile?

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

pbkessler — Fri, 09 Aug 2013 22:41:48 GMT

Hmmm, pbkessler,
Interesting! On my HP Envy W8 notebook, AFAIK, CameraWindow is working fine... in fact, so much so that it now attempts to open Imagebrowser instead of Zoombrowser, which irritates me to no end when IB fails at 80% load... There's definitely something going on... Wonder if the CW problem is tied to the user profile, too? Have you tried it in the other profile?

Hmmmm too... Wonder if we are using same levels of ZoomBrowser and ImageBrowser.

I still have ZoomBrowser running on my old Dell Dimension XP computer – it’s ZoomBrowser EX 5.5, Version 5.5.0.190 (Copyright 1996-2005) and includes 4 CameraWindow ‘Tasks’ that are all at either 1.0.0.3 or 1.0.0.5. The one titled ‘Acquire Images’ is at 1.0.0.5. All this software came off the Canon Digital Camera Solutions Disk Version 26.0 that came with my Canon PowerShot A610 camera purchased in 2006.

The ImageBrowser I’m using on my new Dell Inspiron Windows 8 computer is ImageBrowser EX, Version 1.2.1.13 (Copyright 2013). No info re its CameraWindow is provided. All this software came from the Canon website. (I know there is a later level available but I don’t want to disturb what I’ve now got working!)

Also please expand on what you refer to as ‘user profile’. The term is familiar but I can’t recall where/what it is!

Re: Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight

ICUTWO — Fri, 09 Aug 2013 22:46:22 GMT

Canon im really sick of this software issue. Why dont you put a disclaimer on your box stating a potential customer could have issues.