topic Re: Mac OS X 10.8 can't install Solutions Software in Camera Software

Mac OS X 10.8 can't install Solutions Software

stuartworley — Wed, 24 Apr 2013 23:29:18 GMT

I can't get the Solutions CD to install/update the Canon software on my Macbook Pro.

Running 10.8.3

I have DPP 3.11 installed.

Also tried downloading updaters from Canon web, but these don't work either.

Turned off 10.8 Gatekeeper security. Still no joy.

What gives?

Re: Mac OS X 10.8 can't install Solutions Software

Tim — Sat, 27 Apr 2013 00:03:36 GMT

Hello Stuartworley,

In your response you did not indicate which model camera you are using. This is helpful for us to troubleshoot the exact cause of the issue. So we do need this to provide precise information. That being said, it may not be necessary to update Digital Photo Professional to 3.13.0 depending on the camera you use. That update provided support for images taken with the EOS Rebel T5i, EOS-1D C and a few new lenses. No program changes were implemented, other than support for those models.

The first thing we suggest is to verify the administrator account privileges and reset if necessary. We also suggest verifying disk permissions on this system, this may take a while. As a last resort, if you still have issues, we would recommend uninstalling the software in it's entirety and install fresh from the disk.

If you need to get in contact with Canon right away, please use our Service and Support portal to contact us via email or phone support.

Re: Mac OS X 10.8 can't install Solutions Software

stuartworley — Sat, 27 Apr 2013 00:31:00 GMT

The issue has nothing to do with my camera model.

I have tried repairing permissions, no luck.

I have removed previous versions of Canon software, no luck.

Any other suggestions?

Re: Mac OS X 10.8 can't install Solutions Software

Richard — Tue, 30 Apr 2013 04:32:59 GMT

Hi Stuartworley,
The camera model tells us which CD-ROM you're likely to have, but isn't critical.

For Mac x ver 10.8, you should be using "Digital Photo Professional 3.13.0". What happened when you attempted to install it?

Re: Mac OS X 10.8 can't install Solutions Software

stuartworley — Tue, 30 Apr 2013 16:15:16 GMT

Canon 6D

The CD that came with it is Ver. 27.1 with DPP 3.12 on it. The installer on it runs, then quits without doing anything.

I tried downloading DPP 3.13 updater. I run its installer, and it quits after saying that it has extracted files, and does nothing.

I've tried installing the other apps and they all do the same thing.

I've removed my earlier copy of DPP and tried installing new ones. No luck.

Is there a "hidden" preferences file that I should delete?

Re: Mac OS X 10.8 can't install Solutions Software

stuartworley — Sun, 05 May 2013 17:18:52 GMT

Well, I solved it myself. I saw a similar post somewhere about logging in as a different user and installing from that account. Amazingly, that worked.

I installed a couple of the apps from the CD from my wife's account and everything went well. I went back to my account to install the rest of the CD and still no dice!

So, back to my wife's account to complete the install. I haven't tried installing any updates from the Canon support site.

So, Canon Support, I hope this give you some hint of what is going on with your installer. I can't believe that I am the only person who has had this issue.

Stuart

Re: Mac OS X 10.8 can't install Solutions Software

foxvidpro — Sat, 18 May 2013 14:57:01 GMT

You're not the only person! - Happened to me, found your post , created a new user, logged in and it installed no problem! - Many thanks.

Re: Mac OS X 10.8 can't install Solutions Software

movpic — Tue, 11 Jun 2013 03:39:30 GMT

I just got my 5d Mark lll today and am frustrated by the software. When trying to install on my Mac laptop running OS 10.8.3 I'm told repeatedly that I need administrator privileges. I am the admin and can install anything else without any hassle.

I've reset disc permissions, checked for permissions on the files and folders involved in the installation, rebooted, looked for old fragments of Canon software on the machine. Nothing works. Any ideas?

Thanks.

Re: Mac OS X 10.8 can't install Solutions Software

Tim — Fri, 14 Jun 2013 21:41:56 GMT

Hello Movpic,

Since you have checked the permissions but made no mention of repairing them, you may want to try this. Other users on this forum are also reporting that making a new account with administrator privileges and then reinstall the software. Currently we are unaware of any issues with our software and Mac 10.8.3. So, try making a new account and then re-install all the software.

If this is a time sensitive-matter, additional support options are available through our Support Site. Please use this to Contact Us.

Re: Mac OS X 10.8 can't install Solutions Software

movpic — Sat, 15 Jun 2013 06:09:23 GMT

Creating a new user is a cumbersome workaround. I often need to switch seamlessly between programs and don't have time to log out and in again. There is a bug in the installation process. Canon needs to fix this.

Re: Mac OS X 10.8 can't install Solutions Software

foxvidpro — Sat, 15 Jun 2013 06:15:14 GMT

When you install for the 'new' user you get the option to install for all users, once it's installed, login as your normal user and DPP will be available to you, I then deleted the user I made to install it and DPP is now available in my normal user profile - you don't have to switch users to use it.

Re: Mac OS X 10.8 can't install Solutions Software

sundowner14 — Sun, 16 Jun 2013 16:22:24 GMT

I'm having the same problem. I'm using OS 10.7.5, and had no joy at all installing from the supplied disk (v111.0). I downloaded the software from the Canon site, and managed to install the Image Browser. However, I cannot install the Camera Window software, which is telling me that I need to be an administrator.

I've tried every admin account on the Mac. I've created a new one. I've turned off admin privaliages, restarted, turned them back on, restarted, and still no joy.

Guess what; I'm a little frustrated....

Re: Mac OS X 10.8 can't install Solutions Software

foxvidpro — Sun, 16 Jun 2013 16:29:35 GMT

You might be trying to be too complicated. sign in as normal, Sys Prefs > Users & Groups > Click the Plus sign > create a new user. Back to your normal user > Log out > Log in as the new user > install software. Delete the user profile when it's installed and you've signed back in as yourself and checked it works.

Re: Mac OS X 10.8 can't install Solutions Software

sundowner14 — Sun, 16 Jun 2013 16:31:15 GMT

Will give it a go...thanks.

Re: Mac OS X 10.8 can't install Solutions Software

sundowner14 — Sun, 16 Jun 2013 16:48:01 GMT

Nope, still no joy....

Re: Mac OS X 10.8 can't install Solutions Software

foxvidpro — Sun, 16 Jun 2013 16:54:46 GMT

Sorry - works for everyone else! Creating a new user is a known work around for some software installs not just Canon's DPP. Try running ONYX (Google it) first then try an install with a new user again.

Re: Mac OS X 10.8 can't install Solutions Software

sundowner14 — Sun, 16 Jun 2013 16:58:50 GMT

Ok fox; will give it a go. Thanks again.

Re: Mac OS X 10.8 can't install Solutions Software

sundowner14 — Sun, 16 Jun 2013 18:25:32 GMT

Still no luck. Went through all the steps as advised and it simply will not play. Funny, I was able to install OnyX with no probs at. Completely at a loss.

Re: Mac OS X 10.8 can't install Solutions Software

foxvidpro — Sun, 16 Jun 2013 18:28:25 GMT

Sorry, I'm all out of suggestions then.

Re: Mac OS X 10.8 can't install Solutions Software

sundowner14 — Sun, 16 Jun 2013 19:35:33 GMT

Efforts appreciated Fax. Waiting for Canon body for pick up on this, and will also try on the Apple forum.