topic Re: DPP won't open in Windows 8 in Camera Software

DPP won't open in Windows 8

bublynski — Wed, 17 Apr 2013 16:43:28 GMT

Hi...

We can't get Digital Photo Professional (v3.13.0.1) to open on our Windows 8, 64-bit machine. We get the following message:

We've uninstalled and reinstalled a couple of times, made sure the screen resolution is above 1024 x 768, and have tried using the compatibility troubleshooter to change DPP settings to run in 16-bit color, but nothing works. Help!

Re: DPP won't open in Windows 8

ebiggs1 — Sat, 18 Jan 2014 02:16:02 GMT

It must be a problem with your set-up as DPP runs well on my Win 8 machine.

If it makes any difference 16-bit is not 'high' color. Try setting your display to 32-bit and 1920x1080.

Re: DPP won't open in Windows 8

bublynski — Thu, 18 Apr 2013 22:12:44 GMT

Thanks... the maximum resolution for the display is 1920 x 1040, and that's where we've set it... as for color depth, Windows 8 doesn't appear to show a way to select specific numbers. And the only options within DPP are either 8-bit or 16-bit color. We must be missing something obvious, but we're still at a loss.

Re: DPP won't open in Windows 8

ebiggs1 — Fri, 19 Apr 2013 02:33:30 GMT

Win 8 does not control the video settings. That will be on you video card. I am unfamiliar with 1920 x 1040. I didn't even know it existed.

Re: DPP won't open in Windows 8

bublynski — Fri, 19 Apr 2013 11:49:49 GMT

Sorry! That was 1920 x 1080 (not 1040). I thought we needed to change the color depth, not video settings? We did try the NVIDIA control panel but the only options were for controlling the 3D settings. We'll try again, but not hopeful. Maybe I can talk my husband into giving up DPP and using Lightroom...

Re: DPP won't open in Windows 8

ebiggs1 — Sat, 18 Jan 2014 02:17:12 GMT

Thumbs up on Light Room. It is leaps and bounds better than DPP.

But DPP works fine on Win 8 machines so I still suspect you have something set incorrectly. On your Nvidia Control panel you should have a Change Resolution. It is below the 3D Settings.

Mine is set at 1920x1080, which is the native format, 60hz and 32 bit which is the highest.

Re: DPP won't open in Windows 8

jprusa — Mon, 27 May 2013 13:52:31 GMT

Have you updated your driver for the video card lately?

Re: DPP won't open in Windows 8

bublynski — Wed, 29 May 2013 10:54:52 GMT

Thanks... it's a brand-new laptop, but yes, we did update the drivers, just to be sure. Thanks for the suggestion... we've given up on trying to get DPP to work, after trying everything we can think of. I'm sure we're missing something, but we sure can't figure it out.

Re: DPP won't open in Windows 8

Richard — Wed, 29 May 2013 19:44:33 GMT

Hi Bublynski,
This may be an issue with the way Windows magnifies the screen.

Please try this:
Right-click on the display and choose "Personalize".
In the next window that opens, choose "Display" and check the magnification. If it's greater than 100%, choose 100%. Now try the installation again.

Re: DPP won't open in Windows 8

bublynski — Fri, 31 May 2013 09:36:45 GMT

Thanks for this suggestion - the magnification was set to 150%, so we changed it to 100%... but we're still getting the same failure message when we try to open DPP. We'll try a restart and maybe a reinstall of DPP and see if that helps.

Re: DPP won't open in Windows 8

vlad2304 — Tue, 10 Dec 2013 04:41:22 GMT

I have absolutely the same problem on my new Samsung Ativ 7 notebook with 1920x1080 resolution.

I think that it is some kind of incompatibility problem between Windows 8.1 and DPP.

If anybody have a solution, please, share it with us!

Re: DPP won't open in Windows 8

vlad2304 — Tue, 10 Dec 2013 04:55:27 GMT

It looks like I have found a solution: I started incompatibility problem solver (right click on DPP logo) and now it's working.

Re: DPP won't open in Windows 8

mgilliam — Wed, 01 Jan 2014 18:42:48 GMT

I am getting the same error on an Asus Laptop with Windows 8.1 touchscreen. I installed the software on another computer with Windows 7..... no error message! Canon needs to fix this software bug immediately.

Re: DPP won't open in Windows 8

jprusa — Wed, 01 Jan 2014 18:56:46 GMT

I have DPP on window 8 and it works fine.

Re: DPP won't open in Windows 8

J_Almonte — Sat, 18 Jan 2014 00:12:36 GMT

This solution worked for me:

Right-Click the shortcut

Go to the compatibility tab

Check "Run this program as an administrator"

Re: DPP won't open in Windows 8

Joe999 — Thu, 17 Jul 2014 19:05:32 GMT

I have the same problem on a new PC. It has nothing to do with display settings or video cards it is a security issue.

The program only wants to work if you have admin access to your computer. What crap. Only a real crap program would require you to have admin access to run.

There is likely a settings file(s) somewhere that you need to modify the security on so the prohgram can get read/write access to.

I have trie to find this file(s) but it is not in the Canon program folder. I will try and get a monitor tool to see what it is trying to update on startup.

Is there no techincal support from Canon? That's the problem with hardware companes they don't seem to know anything about software.

Re: DPP won't open in Windows 8

tobytussah — Fri, 08 Aug 2014 04:12:46 GMT

I have a similiar problem with Win 7. I partially solved the problem by going the the Persionalize Tab, then the Display tab.

I had the Character size set to Larger (150%). When I changed the size to Medium (125%) DPP oprned and worked ok.

It is a pain the change the Character size since a reboot is required. Being 80, I normally use the 150 size so I have to change the size and reboot after I exit DPP. This may work with Win 8. Let me know if it does. I plan to switch to Win8 soon.

Regards

Re: DPP won't open in Windows 8

Jerrin1 — Mon, 20 Jul 2015 16:58:03 GMT

Hi Chums, I have just downloaded DPP from my brand new solutions disc only to discover it will not run in windows 8.1. I too, get the infamous 1920 x 1080 pop up. My computer is linked to my Samsung UE55H7500 4K TV and the resolution far exceeds that which is required. The PC monitor setting is at its maximum 1920 x 1080 at 60 Hz. I have an Intel HD grahics card and right clicking on the screen does not show any magnification settings as refered to in previous posts. I have reloaded and attempted to run it as an administrator; but, alas, it still does not work. How can there be no fix when this has been rambling on for 3 years? I would be eternally grateful if someone has a fix that works for me.

Re: DPP won't open in Windows 8

bublynski — Mon, 20 Jul 2015 17:04:04 GMT

I know! After trying everything, we finally gave up in frustration and stopped using the software... Lightroom is better, anyway.

Re: DPP won't open in Windows 8

Jerrin1 — Mon, 20 Jul 2015 17:57:59 GMT

Thank you for promt reply. I am begining to believe that choosing something else is the only solution. A great pity, as I for one expect better things from Canon.