topic Re: Software Not Loading in Camera Software

Software Not Loading

fastedi7 — Thu, 24 Jan 2013 02:23:25 GMT

What causes a warning when I try to open "Digital Photo Professional" (ver 3.12, of "This Program requires 1024x768 or more and High Color or higher setting" ??

Re: Software Not Loading

Tim — Fri, 25 Jan 2013 21:55:08 GMT

Hi fastedi7,

I am sorry that you are seeing an inadequate display resolution issue within Digital Photo Professional. This issue can sometimes come up in Windows 7 and 8 with certain graphics cards and processors. Try the following and see if we can't get this issue resolved:

1. Go to CONTROL PANEL - DISPLAY. Look for the small pull-down on the top right of the control panel if you don't see it. Switch to SMALL ICON and look again.

2. When you get to DISPLAY, look for the option that lets you change RESOLUTION. Ensure that the resolution is at 1024 x 768 at a minimum.

3. Go to the ADVANCED settings. From here you'll want to go to the MONITOR tab. Look for the COLOR tab at the bottom. Once you find it, switch it to 16 bit. Hit APPLY then OK.

From this point on, DPP should work properly. This change in bit depth should not make a noticeable difference on your monitor's display.

Re: Software Not Loading

bublynski — Wed, 17 Apr 2013 12:27:34 GMT

Hi, Tim... can I jump in here, since I have the same problem/same error message? In Windows 8 (64-bit), there is no color tab at the bottom of that window, and I understand from other reading that you can't change its settings to 16-bit color globally. We've already made that change in DPP (3.13.0.1), but it still won't open. Any ideas? We were wondering if an earlier version of DPP would work?

Re: Software Not Loading

ebiggs1 — Thu, 18 Apr 2013 12:38:35 GMT

Try 32-bit and 1980x1080.

Re: Software Not Loading

LindaBeber — Mon, 04 Nov 2013 20:14:34 GMT

I just added a new LG IPS Monitor 23" with resolution 1920 x 1080 and now my Canon Digital Pro software won't load. It is set at 32 bit and highest resolution. What's up?

Re: Software Not Loading

ebiggs1 — Mon, 04 Nov 2013 20:24:06 GMT

Ms. Beber,

You didn't change or do a thing except add the new monitor? Need more info. You have restarted your computer since and have the latest version of DPP?

Re: Software Not Loading

LindaBeber — Mon, 04 Nov 2013 20:28:56 GMT

That's correct. However, I haven't downloaded a newer version of the DPP software. Do I need to do that?

Re: Software Not Loading

LindaBeber — Mon, 04 Nov 2013 20:43:44 GMT

Okay, downloaded latest DPP software, still same problem. Restarted computer...still same problem.

Re: Software Not Loading

ebiggs1 — Mon, 04 Nov 2013 20:46:53 GMT

Just for the sake of having the latest version, yes, I doubt it will help. But you probably should. At any rate I would uninstall it and re-install it. Something has told it something is different than it was.

Your sure you didn't install anything or change anything else? No special drivers for the monitor? No games? Nothing?

Uninstall it and re-install DPP.

Re: Software Not Loading

ebiggs1 — Mon, 04 Nov 2013 20:47:31 GMT

WOW you are quick!

Re: Software Not Loading

ebiggs1 — Mon, 04 Nov 2013 20:51:47 GMT

Is this a WIndows machine or a Mac? I am guessing a Mac. There have been several problems reported with DPP (even other Canon software) running correctly on Mac's.

Can you plug in the old monitor to see if it is just a monitor issue?

Re: Software Not Loading

LindaBeber — Tue, 05 Nov 2013 00:05:05 GMT

I am on a PC running Windows 7 Professional. My previous monitor was a 27" Dell. It was 7 years old. Wasn't performing with HD photos.

Re: Software Not Loading

ebiggs1 — Tue, 05 Nov 2013 12:56:36 GMT

OK great. There are no issues I know of with Windows machines and DPP. This means that it should be working. Without being on your actual machine, the only thing I can tell you now is, something is set wrong. A reboot, a reinstall, the current version and correct settings are all that really come to mind.

My take on DPP is, it isn't very user friendly and there are several better choices. My personal favorite is Lightroom 5.

Another good one is Photos Elements 12. Both of these are commercial software and are not free unlike EDP.

Lightproof is around $150 and SSE is about $100. Either can be found on sale from time to time for less. Either does way more for you than EDP does.

Wait a minute, I just re-read your post. "Wasn't performing with HD photos."

Are you saying DPP never worked even with the old monitor? What do you mean "HD photo"?

Re: Software Not Loading

LindaBeber — Tue, 05 Nov 2013 14:10:45 GMT

I found the older monitor did not represent the photos the same as the new monitors. Some of my HDR (High Dynamic Range) photos did not show the same on new HD monitors.

I use DPP infrequently when I want to transfer from RAW to jpg quickly. I usually work in RAW in Lightroom CC.

Just frustrating the DPP software doesn't work at all now.

Re: Software Not Loading

ebiggs1 — Tue, 05 Nov 2013 15:28:52 GMT

Yes it is, Ms. Beber, yes it is.

You know as monitors age they don't show images as they once did? I use two 27" monitors and I try to calibrate them to my Canon printers. I generally try to replace monitors every three years or at least start looking very closely at their performance.

If you haven't maxed out any of the adjustment controls, they are probably still good.

DPP should work. Period.

Did I ask what it does exactly or what error message you get? What brand monitor did you get? I guess you have the refresh rate set right? 60hz and you are sure you have 1920x1080, 32 bit highest color set? Newest version of DPP, reinstalled and rebooted?

Re: Software Not Loading

LindaBeber — Tue, 05 Nov 2013 16:17:29 GMT

It says: This program requires a display capable of 1024 x 768 resolution or more (Screen area) or Higher Color or higer settings.

I just added a new LG IPS Monitor 23" with resolution 1920 x 1080 and now my Canon Digital Pro software won't load. It is set at 32 bit and highest resolution.

Re: Software Not Loading

bublynski — Tue, 05 Nov 2013 19:08:10 GMT

We had the very same problem and never did find a solution - my husband just gave up and stopped using DPP, after trying everything that was recommended here. Now he uses Lightroom, instead. So frustrating, though!

Re: Software Not Loading

ebiggs1 — Tue, 05 Nov 2013 21:55:31 GMT

OK, Ms Beber we need to get serious. This is really beginning to bug me. Do you have the latest drivers for your video card?

But, first let's check if it is a compatibility issue. Right click on DPP icon to bring up Properties.

Next click the Compatibility tab. Now under "Disable display scaling on high DPI settings" put a check there.

OK, now try DPP and see if that works. If it does leave it that way.

Re: Software Not Loading

LindaBeber — Tue, 05 Nov 2013 23:23:37 GMT

Okay! Downloaded new driver for my AMD Radeon HD 6450 display adapter. Right clicked and changed setting as suggested. Works now! Thanks ever so much! You are tops!

Re: Software Not Loading

ebiggs1 — Wed, 06 Nov 2013 12:26:43 GMT

Great!