topic Re: Windows 8 and Rebel XT not uploading pics in Camera Software

Windows 8 and Rebel Xsi

Vianna — Thu, 22 Nov 2012 13:08:36 GMT

The new computer I bought comes with Windows 8 and I can't upload the photos from my Rebel XSi now. I installed the software that came with my Rebel (ver 17.1) but it must be outdated. Or is there a different reason?

If it's the outdated software, can someone please direct me to the new downlad link? Here's the link to the only information I found - which isnt much or helpful:

http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_rebel_xs#DriversAndSoftware

Thank you - and happy thanksgiving.

Re: Windows 8 and Rebel Xsi

Mykolas — Sun, 25 Nov 2012 15:36:28 GMT

Vianna,

In order to work with Windows 8, the software will need to be updated to the latest versions. You will need to download the updates to EOS Utility and Digital Photo Professional from the Canon USA website. The link below will take you to the download page:

http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_rebel_xsi#DriversAndSoftware

If this is a time sensitive-matter, additional support options are available at Contact Us.

Windows 8 and Rebel XT not uploading pics

Semihandmade — Thu, 07 Feb 2013 23:17:04 GMT

Same problem as a lot of people; I've uploaded the latest utility update several times and still nothing... help!

Re: Windows 8 and Rebel XT not uploading pics

Tim — Fri, 08 Feb 2013 21:04:58 GMT

Semihandmade,

We were laboring under the impression that you had the EOS Rebel XSi and not the EOS Rebel XT.

Since the EOS Digital Rebel XT came out some time before the release of Windows 8, no drivers for the "PC Connect" communication mode are available. Older drivers from the CD will not install.

There is a workaround for this as this camera supports the Picture Transfer Protocol (PTP) driver that is built into all versions of Windows since XP. To enable this, first make sure that your camera is disconnected from the computer.

Press the MENU button and then use the right arrow key to select the second "Tools" tab in the menu. Use the down arrow key to select the item labeled "Communication" and then press the SET button. Use the up arrow key to select "Print/PTP" and then press SET again. Press the MENU button to exit the menu system.

At this point, you should be able to reconnect the camera to the computer, and the system should recognize it as a digital camera. You should then be able to use the operating system's built in utilities such as Windows Live Gallery to download your images.

Re: Windows 8 and Rebel XT not uploading pics

yellowtr3 — Tue, 02 Apr 2013 03:22:37 GMT

so now where do we find the:

tools tab

communicatio key

or set button

in windows 8?

thanks

Frank

Re: Windows 8 and Rebel XT not uploading pics

yellowtr3 — Tue, 02 Apr 2013 03:23:14 GMT

or even the menu tab/key

Re: Windows 8 and Rebel XT not uploading pics

KellyLM — Sun, 28 Apr 2013 20:11:12 GMT

You would locate these buttons on your camera (I had the same thought, took me reading it a couple of times to get it).

Re: Windows 8 and Rebel XT not uploading pics

Linwallace — Tue, 21 May 2013 14:03:40 GMT

Ahh, yes, but my Rebel XTi does not have a "communications" option. Now what????

Re: Windows 8 and Rebel XT not uploading pics

Tim — Sat, 25 May 2013 00:56:31 GMT

Hello Linwallace,

The EOS Rebel XTi does not have the Communications option, it is an Auto PTP camera. The best method to connect and download pictures in this situation would be to use an actual USB card reader. This enables you to download directly from the card using Windows.

If this is a time sensitive-matter, additional support options are available through our Support Site. Please use this to Contact Us.

Re: Windows 8 and Rebel XT not uploading pics

GregAmos — Mon, 16 Sep 2013 18:14:20 GMT

Ok folks. I'm new here and had this same problem with my Rebel XT. I figured out how to get to the necessary buttons ON THE CAMERA!

Press the "Menu" button (on the camera)

Along the top row there are four icons

1 a red icon for the camera

2 a blue icon for for a "play" button

3 an amber set up botton that has a "1" after the two tool icons

4 an amber set up botton that has a "2" after the two tool icons

Scroll along this top menu of icons to the 4th icon (the one with the "2" after the two tool icons)

Press the set button to select this 4th icon

That is the screen in which the communications choices appear

Scroll down to "communications" and you will be able to scroll back and forth between the "print/PTP" and "PC connection" choices.

As others have indicated, select the "print/PTP" choice.

After I did all that and reconnected my Rebel XT, the computer recognized it right away.

I'm in business.

I hope this helps folks.

Carry on smartly!

--Greg

Re: Windows 8 and Rebel XT not uploading pics

yellowtr3 — Fri, 20 Sep 2013 17:37:01 GMT

you the man

worked perfect first time

whoooooo hooooooooo

Re: Windows 8 and Rebel XT not uploading pics

Colleen — Wed, 02 Oct 2013 14:59:59 GMT

I have a Rebel Xti, I see all the colored icons on the menu, but there is no option for communications on the 2nd amber set up icon 😞 I wonder if it isonly on the XT??

Re: Windows 8 and Rebel XT not uploading pics

Colleen — Wed, 02 Oct 2013 15:04:44 GMT

I have teh Rebel Xti, there isn't a communication item option. Anything I can do to get my pics directly offf the camera or do I have to use the SD card?

Re: Windows 8 and Rebel XT not uploading pics

GregAmos — Wed, 02 Oct 2013 15:45:56 GMT

Hi Colleen,

Unfortunately, I only have an XT and am still stumbling around that. Can't help with the XTii.

Re: Windows 8 and Rebel XT not uploading pics

Tim — Fri, 04 Oct 2013 21:56:00 GMT

Hello Colleen,

The EOS Rebel XTi does not have a communication mode. It should be able to make a direct connection to the latest operating systems. Since you mention using the SD card, it would be worth noting that downloading direct from the SD card, either via a memory card reader or through your computer directly, would be the most direct method.

Re: Windows 8 and Rebel Xsi

bruwalker — Thu, 09 Jan 2014 21:43:42 GMT

I uploaded the new utility software but my problem persists; my problem is that Windows doesn't even seem to find the camera (doesn't beep or show up on the My computer screen); I tried other USB devices in the USB slot and they work and I tried the camera/cable on a windows 7 system and it worked fine. I tried troubleshooting devices but it said there were none. What am I missing?

Re: Windows 8 and Rebel Xsi

Colleen — Thu, 09 Jan 2014 23:50:38 GMT

I FOUND OUT THAT i CANNOT USE THE eos UTILITY BUT IF i CONNECT THE CAMERA DIRECTLY TO THE COMPUTER IT DOES WORK.

Re: Windows 8 and Rebel XT not uploading pics

ShaunLB — Sun, 02 Feb 2014 10:18:36 GMT

Cheers Greg....have been following all manner of advice. Wish I found this first. ... this fixed it straight away - camera instantly recognised with Windows 8. Bless

Re: Windows 8 and Rebel Xsi

bruwalker — Mon, 03 Feb 2014 17:41:13 GMT

my problem turned out to be that the USB ports on the front of the computer did not recognize the camera but the port on the back did,

Re: Windows 8 and Rebel XT not uploading pics

mgh122 — Wed, 23 Sep 2015 15:34:35 GMT

Perfect! worked first time. Thanks