topic Re: Eos Utility problem in Camera Software

Eos Utility problem

alexpado — Wed, 14 Nov 2012 07:28:46 GMT

Hi to all,

I have a problem with the Eos Utility Software.

I have the OS Windows 8, and I installed the last version of EOS Uility 2.12 compatibility with the new OS.

When I connect my EOS 5D MKIII or the 7D the EOS Utility not recognized the camera.

The drivers are installed , all the others programs works fine with the cameras.

Someone have a suggestion ?

Re: Eos Utility problem

stevepow — Wed, 14 Nov 2012 20:21:36 GMT

I am running Win8 (upgrade from Win7) and EOS Util 2.11.40 / 5D MKIII and it works - should I not upgrade to 2.12?

Update: I updated to all the latest Software, IBEX, DDP, and EOS Util. It all still works fine - camera control / shooting, etc.

As a side note to anyone from Canon reading this - the updates don't show the latest firmware when I select Windows 8 x64 as my OS. That's probably a site error as the firmware updates have nothing to do with the OS and only the camera - they should probablt show up for all Operating Systems.

Re: Eos Utility problem

otisw — Wed, 14 Nov 2012 23:52:14 GMT

I also cannot get Win8 x64 to connect to EOS Uitility. I've tried it on two PC's running Win8, neither work. Works fine on the same hardware with Win7 or xp, in fact I'm running both on a virtual machine (vmware) and attaching the driver to the VM works OK. Basically MTP portable device drivers get loaded and it just looks like a flash drive - but EOS Utility can't see the camera.

Canon is aware that it works for some people and not others according to the various posts that are showing up on dpreview, canonrumors, and fredmiranda. Eventually they will have to figure it out.

Re: Eos Utility problem

alexpado — Thu, 15 Nov 2012 00:11:19 GMT

I tried on other PC with Windows8 and it work !
I think it is some drivers incompatibility, becouse when I started the OS and I don't wait it loading all drivers and I run quickly the EOS utility , it work ! But I have to be very fast! Try it

Re: Eos Utility problem

stevepow — Thu, 15 Nov 2012 03:12:54 GMT

In the Device Manager, I get a Canon 5D III under "Portable Devices" and it shows up like that in the same area when I explore "My Computer".

What shows up in your Device Manager when you connect the camera?

Re: Eos Utility problem

alexpado — Thu, 15 Nov 2012 07:27:10 GMT

In my device manager is all OK. I can see the 5DmarkIII icon and in property panel it says me that the device works fine and all drivers are installed.

Re: Eos Utility problem

Klystron — Thu, 15 Nov 2012 13:33:32 GMT

I have the same problem.

I have removed the software, switched off and reinstalled it.

Sometimes the camera (7D) will show up on windows explorer (under computer) and sometimes it wont.

I have check that I have .NET 3.5 installed.

So now I have given up trying to use EOS utility

Re: Eos Utility problem

rcarlton — Fri, 16 Nov 2012 16:34:09 GMT

I have the same problem with Eos Utility: will not download my photos. Recognizes the camera. Latest version of Utilities.

Re: Eos Utility problem

Tim — Fri, 16 Nov 2012 23:05:57 GMT

Alexpado,

I am sorry to read that you have difficulty with Windows 8 and EOS Utility. Version 2.12.0 should allow you to connect to the EOS 5D Mark III on that platform. Since you mention other computers being able to connect without an issue, it must be something specific to your machine. I would try uninstalling the software and then starting again from scratch. Install the Utilities off the CD and then update off the web site.

I hope this helps resolve the issue.

Re: Eos Utility problem

otisw — Sat, 17 Nov 2012 01:35:37 GMT

Hey Tim - There are many of us with this problem on Windows 8 x64. I have two systems that don't work no matter what I do (uninstall / reinstall etc). The MTP driver gets loaded as if it is a flash drive, which works fine, but EOS utility cannot see the camera. I've tried two such x64 systems, and they both behave the same. I've attached the driver dialog box snapshot below.

Your guys at Canon R&D need to try a few different physical installations and I"m pretty sure you'll find that there's some sort of driver problem.

Wayne

Re: Eos Utility problem

rcarlton — Sat, 17 Nov 2012 16:51:23 GMT

I tried your suggestion and it worked with the older version 2.8.1.0. Tested the 50D with this version and it works fine. Upgraded to 2.12 and the 50D works still. Tried the 5D mark II and not working. Have made some progress in that the 50D (my spare camera) works.

Re: Eos Utility problem

Tim — Mon, 19 Nov 2012 00:45:50 GMT

We are not aware that there are issues with drivers within Windows 8. I will escalate this issue and the supporting documentation to our engineering staff. Again, we apologize to anyone who has been inconvenienced by this issue.

Re: Eos Utility problem

justwildlife — Mon, 19 Nov 2012 05:26:49 GMT

Sir,

Refer to the following link where I created a thread and in tat thread almost everyone confirmed that there are issues with EOS Utility not detecting Cameras on Windows 8, particularly 64 bit OS.

http://photography-on-the.net/forum/showthread.php?t=1227392

If we install same software on Windows 7 and connect camera it immediately detects. It looks like the drivers for EOS Utility are not supported in Windows 8 - 64 bit.

For example, in my system I've more than 20 USB Ports (2.0 and 3.0) and I tried all the ports and Windows 8 detects the camera, 7D and 5D M3 but when I open EOs Utility, there Download images option is greyed out because EOs utility fails to find any camera irrespective of to which USB port Camera is connected.

Re: Eos Utility problem

Mykolas — Mon, 19 Nov 2012 17:51:21 GMT

justwildlife,

We are not experiencing the same issue with our own computers, so this may be something that is isolated to your computer, as well as some others. We do not commonly hear about this issue, but we would like to see if we can help you to resolve it. Please contact us directly using this Contact Us link. This way we can gather some more information from you and hopefully we can resolve the issue or at least determine what is causing it.

Re: Eos Utility problem

otisw — Mon, 19 Nov 2012 21:02:05 GMT

I've had no success with two Win8 systems. The drivers appear to be installed correctly, the camera shows up in the device manager under "portable devices" and via Windows explorer I can transfer files as if it was a flash drive. Is this where it should appear in the device manager tree? I have uninstalled / reinstalled all Canon applications and still EOS utility does not recognize the camera. I'm a software developer, have written drivers etc for Windows, but I have no way to know why EOSuitility cannot see the driver. As I mentioned above, the original developers in your company need to investigate since they do have the tools to figure out what's going on. if you're successful in getting any of these people going, I do hope you'll post the method here.

Here are several other threads you should read, which illustrates how widespread the problem is.

http://forums.dpreview.com/forums/thread/3292003#forum-post-50161819

http://www.canonrumors.com/forum/index.php?topic=10820.0

http://photography-on-the.net/forum/showthread.php?t=1227392

http://maxbarrass.blogspot.com/2012/08/windows-8-and-canon-eos.html

http://www.fredmiranda.com/forum/topic/1156582

Works!

rcarlton — Mon, 19 Nov 2012 19:37:22 GMT

Got it to work. Uninstalled EOS Utility, installed latest version. Plugged 5D mark II in. When screen came up with TAP TO CHOOSE WHAT HAPPENS WITH THIS DEVICE...scrolled to bottom and told Windows to take no action. Opened EOS Utility....now working!!!

Re: Eos Utility problem

otisw — Tue, 20 Nov 2012 06:02:59 GMT

I was able to make EOS Utility work on my system by uninstalling another driver (WD20EARS, an esata disk drive) that was appearing in the Device Manager section "Portable Devices". Then EOS utility recognized the camera. I then right-clicked on the computer icon at the top of the Device Manager tree and selected rescan computer, which reloaded the driver I uninstalled, along with three unsuccessful driver loads for "WPD File System Volume Driver" which could be the key to undersanding the EOS utiilty / Win8 problem on some machines. I then hooked up another camera, a 5D Mark II EOS Utility didn't recognize the new camera (but the Mark III continued to work). I repeated the uninstall of the WD20EARS disk drive, and then EOS utiity recognized the Mark II camera (and the Mark III still works).

FWIW The esata drive still continued to be readable even when I deleted it from the Portable Devices section.

Also, I got this idea from posts on http://photography-on-the.net/forum/showthread.php?t=1227392&page=3 by Ron Hu and user 1S74 who wrote about deleting other USB drivers (1s74), and unplugging external USB card readers

Good luck Canon figuring this one out, it's a bit convoluted!

Wayne

Re: Eos Utility problem

justwildlife — Tue, 20 Nov 2012 06:46:47 GMT

I am also getting similar problem and I don't think people who have posted at several thread are wrong. Definitely there is an issue with EOS Utility.

See screen shot of my system.

Re: Eos Utility problem

otisw — Tue, 20 Nov 2012 07:06:03 GMT

Justwildlife - if you want to check the device manager to see if you also have extra devices like I did, you can get there a few different ways. If you have a standard win7 looking desktop with a "Computer" Icon you can right click on that, select properties, then look for Device Manager in the upper left and click that.

From the new Win8 start screen, it appears you first have to go to your desktop first. If there's no Computer Icon,
then I think you have to right click on a desktop area with nothing else there, select personalize, then select Control Panel Home, then Device Manager. (Thanks for making it easier for us Microsoft)

Then in the device manager, scroll down and click on Portable Devices to expand that part of the tree and see what's there. To blow something else away, right click on it and select uninstall. Don't worry, you can get it back as I describe above by going to the top of the tree, right clicking on the computer name and selecting "scan for hardware changes".

After your uninstall anything else there, then plug in your camera and try EOS utility.

Re: Eos Utility problem

richk107 — Thu, 22 Nov 2012 19:01:05 GMT

I was having the same issue with EOS Utility not seeing my D60.
In Device Manager, do you see any other devices other than your camera under "Portable Devices"? Under mine, I have listed 4 removable media drives "SD, CF, etc.) that corresponded to my All-in-one Internal USB2.0 connector Card Reader. Each slot is shown as a drive letter. I disabled all four drives by right clicking each one and choosing "Disable" Once that was complete I plugged the camera back in and started the Eos Utility. Camera was now fully recognized. I can still use the media slots even with each drive being disabled.
Good Luck
Rich