topic Re: Image Not Supported in Camera Software

Image Not Supported

Dessie3263 — Fri, 03 Feb 2017 15:38:39 GMT

All of a sudden the canon connect app is not downloading videos on to my iOS. Is anyone else having this problem.

Re: Image Not Supported

Stephen — Fri, 03 Feb 2017 16:22:32 GMT

Hi Denise!

Thanks for reaching out, we're happy to help! Which Canon camera are you using with the Canon Connect app? Have you updated it to the most current version from the App Store?

We look forward to hearing from you soon!

Re: Image Not Supported

Dessie3263 — Fri, 03 Feb 2017 16:38:28 GMT

Eos 70D yes I have updated the app

Re: Image Not Supported

Tim — Fri, 03 Feb 2017 21:32:05 GMT

Hello Dessie3263,

To troubleshoot this issue I would recommend uninstalling the application from the device completely. Then, reboot the device.

After you've performed those steps then please try re-installing the software directly from the app store. This should alleviate the issue that you were running into with regards to that issue.

Re: Image Not Supported

Dessie3263 — Fri, 03 Feb 2017 21:55:28 GMT

Thanks. Ok I will try this.

Re: Image Not Supported

iahz88 — Wed, 08 Feb 2017 14:52:33 GMT

I have same problem with my 5D Mark IV, I have reinstalled the app many times but still not working. Says the movies I want to transfer are not supported

Re: Image Not Supported

Dessie3263 — Wed, 08 Feb 2017 21:09:16 GMT

Thus far nothing has worked.

Re: Image Not Supported

leousm — Thu, 16 Feb 2017 02:15:57 GMT

I'm having the same problem with a G7X. Latest version of iOS app. Attempted reinstall as well. Please help!

Re: Image Not Supported

leousm — Thu, 16 Feb 2017 02:19:17 GMT

The problem so far is with videos.

Re: Image Not Supported

Contentguy — Sun, 01 Oct 2017 17:01:06 GMT

Did you resolve this, I’m having the same problem with downloading video to my ipad.

I’ve tried both HD and lower resolution video.

Have the latest version of IOS installed and 1.1.2 firmware on my 70D.

Have tried on 2 different ipads and have reinstalled connect and rebooted.

Help!

jon

Re: Image Not Supported

maddiemamurphy — Thu, 04 Jan 2018 00:59:20 GMT

This is happening to me right now, i own a canon eos rebel T6 and need the videos on my camera to be on my phone. I have no problem transfering images, but it says "this image is not supported" when i attempt to transfer videos.

Re: Image Not Supported

RobertTheFat — Thu, 04 Jan 2018 04:19:55 GMT

You might try copying them from the camera to a computer and then from the computer to the phone.

Re: Image Not Supported

Waddizzle — Thu, 04 Jan 2018 13:39:40 GMT

@RobertTheFat wrote:
You might try copying them from the camera to a computer and then from the computer to the phone.

And, once they are on the computer, use the Movie Utility to convert them.

Re: Image Not Supported

Clouds12 — Wed, 14 Feb 2018 00:19:55 GMT

Hey! I’m having the exact same problem right now. Did you figure out how to get the videos downloaded?

Re: Image Not Supported

Tim — Fri, 01 Jun 2018 23:27:36 GMT

Hello leousm,

The Camera Connect app is able to handle video transfer from compatible EOS DSLR cameras provided the movie was recorded in the MP4 recording format. If the movie is in the MOV recording format the application is unable to transfer it.