topic Re: raw to jpg not working in Camera Software

raw to jpg not working

fredfred — Mon, 23 Jan 2017 13:04:40 GMT

Hi,

New to canon product, I have a problem with DPP4 :

after install it, all is working well, exept when i want to convert for raw ton JPG or TIFF.

The first time i convert a picture juste after the install, it works, i have the window with the progress bar, and the jpg is created.

then if a want to create a second jpg, the window with the progess bar never show, and i have in my task manager a process "Digital Photo Professional 4 Batch-> DPPBatchSaveMainForm" that never finish...

if i close and restart the DPP4 app, or restart computer, it does not change anything, i cant convert more raw to JPG...

i uninstall all canon software, clear all preference file, and all folder, restart computer, install all software again, the same thing happen, it work onces and never again.

computer : window 10 pro , I7 16G of ram, nvidia 970

does anybody have a idea ?

hope that this message is clear to understant, i'm french and not good english writer.

thank you for any help !

Frédéric

ps: i have also try this solution from the forum:

Try downloading and running this Microsoft uninstall fixit tool. It's worked for me when I have programs acting strangely.

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

nothing change

Re: raw to jpg not working

RobertTheFat — Mon, 23 Jan 2017 14:30:57 GMT

Remember that the "Convert & Save" commnd will convert only one picture, even if you select more than one. To convert several at once, you have to use the "Batch Process" command. Why such a clumsy arrangement in 2017? Probably just because it's always been that way.

Re: raw to jpg not working

fredfred — Mon, 23 Jan 2017 16:12:06 GMT

i try to convert only one raw at a time when i get this issue...

i have the same probleme with batch process that is also not working.

thank for your reply.

Re: raw to jpg not working

RobertTheFat — Wed, 25 Jan 2017 14:33:26 GMT

Have you established that it's the sequencing and not the picture itself that's causing the problem? IOW, if you try them in reverse order, does the first one still work and the second one doesn't? The reason I ask is tht there are still a few cameras on whose RAW files DPP4 doesn't work. What happens if the program encounters such a file may be unpredictable.

Re: raw to jpg not working

fredfred — Mon, 23 Jan 2017 17:08:57 GMT

yes i try it with a lot of pictures, i try to convert to jpg or to tiff.

Eatch time i delete all part of the software reboot and reinstall it, it works one time, and never works again.

Camera is a EOS 80D / EF-S 18-135 USM

Re: raw to jpg not working

Waddizzle — Mon, 23 Jan 2017 22:31:12 GMT

@fredfred wrote:
yes i try it with a lot of pictures, i try to convert to jpg or to tiff.
Eatch time i delete all part of the software reboot and reinstall it, it works one time, and never works again.

Camera is a EOS 80D / EF-S 18-135 USM

What happens if you try to process JPEG to JPEG?

DPP4 does not overwrite files without your confirmation. Are sure that is not what is happening?

Re: raw to jpg not working

fredfred — Tue, 24 Jan 2017 00:05:41 GMT

has i say, wen i try to process a raw to jpg , (a other raw with a other name, and i change the name of the exit jpg),after validate, the window with the progess bar never show, no jpg files is created, and i have in my windows task manager a process "Digital Photo Professional 4 Batch-> DPPBatchSaveMainForm" that never finish...

no other warning window... just a few second the DPP4 hourglass (a blue turning circle) and nothing more...

and that process: Digital Photo Professional 4 Batch-> DPPBatchSaveMainForm" that never end and use 0% of CPU time

does anybody know if there is somewhere, a error log file from DPP4 ?

Re: raw to jpg not working

Waddizzle — Tue, 24 Jan 2017 01:03:20 GMT

@fredfred wrote:
has i say, wen i try to process a raw to jpg , (a other raw with a other name, and i change the name of the exit jpg),after validate, the window with the progess bar never show, no jpg files is created, and i have in my windows task manager a process "Digital Photo Professional 4 Batch-> DPPBatchSaveMainForm" that never finish...
no other warning window... just a few second the DPP4 hourglass (a blue turning circle) and nothing more...
and that process: Digital Photo Professional 4 Batch-> DPPBatchSaveMainForm" that never end and use 0% of CPU time

does anybody know if there is somewhere, a error log file from DPP4 ?

That still sounds like a dialog window is open, and waiting for you to respond to it.

https://support.microsoft.com/en-us/help/12445/windows-keyboard-shortcuts

Try pressing ALT+TAB, which switches between active windows. The dialog box just may simply be off the edge of your screen.

Re: raw to jpg not working

fredfred — Tue, 24 Jan 2017 08:03:32 GMT

ok this is a screen shoot from the window that open when i 'm pressing Alt+Tab:

there is effectively a "ghost" from the DPPBatchSaveMainForm window, but nothing show at the screen even if i select it by Alt+Tab.

looking at tre preview of this window, it look like it is empty...

Re: raw to jpg not working

Waddizzle — Wed, 25 Jan 2017 14:30:35 GMT

Try downloading a new copy of the software and installing that new copy. Something in your system seems corrupt.

Re: raw to jpg not working

fredfred — Thu, 26 Jan 2017 18:19:33 GMT

i try it, redownload DPP 4.5.20, and reinstall it,nothing change.

i also try to install the version in the OES digital solution disk (v 31.1A), nothing change.

Re: raw to jpg not working

_Mac_ — Thu, 16 Mar 2017 22:40:22 GMT

Same issue for me, also with Windows 10 pro. I tried to run DPP as admin but this did not change anything. However I managed to have it work but I don't really know how. As the issue seems to relate to a dialog box not rendering correctly, I tried to export the pictures with DPP not in full screen (the button at the top right corner of the screen right beside the cross used to close the app). I resized the window to the smallest possible size then I tried to export and it worked. But in the meantime I also customized the tool bar (I removed the Print button because I have no printer) and a couple of other things I cannot remember. So give this a try.

Re: raw to jpg not working

RobertTheFat — Fri, 17 Mar 2017 13:48:47 GMT

@_Mac_ wrote:
Same issue for me, also with Windows 10 pro. I tried to run DPP as admin but this did not change anything. However I managed to have it work but I don't really know how. As the issue seems to relate to a dialog box not rendering correctly, I tried to export the pictures with DPP not in full screen (the button at the top right corner of the screen right beside the cross used to close the app). I resized the window to the smallest possible size then I tried to export and it worked. But in the meantime I also customized the tool bar (I removed the Print button because I have no printer) and a couple of other things I cannot remember. So give this a try.

OP, I suggest you ignore that advice and read the manual instead. BTW, 4.5.20 is not the latest release.

Re: raw to jpg not working

_Mac_ — Fri, 17 Mar 2017 20:27:09 GMT

Yes, sure, we obviously forget to read manuals and that's a shame: bugs are always described in manuals. That's their only purpose, by the way: explain people that the problem always lies between the chair and the keyboard.

Re: raw to jpg not working

_Mac_ — Thu, 23 Mar 2017 21:43:26 GMT

FYI same issue with the latest version 4.6.10.0

Re: raw to jpg not working

fredfred — Thu, 23 Mar 2017 22:50:31 GMT

I confirm, I try the last version, nothing change...

I just don't use DPP anymore .

This software is great, but it look like there is a conflic with something in my windows 10 instalation.
So i use other software to edit the raw files, all the other software i try (lightroom, capture one, DxO, RawTherapee) , works perfectly...

Re: raw to jpg not working

_Mac_ — Thu, 23 Mar 2017 22:54:16 GMT

What's your DSLR and have you configured some settings (on the camera) to change the size of the RAW images? Mine is 5D Mark IV and I changed the image size to be 15 M pixels or so.

Re: raw to jpg not working

fredfred — Fri, 24 Mar 2017 07:33:06 GMT

it's a eos 80d , configured on raw only, full size.

Re: raw to jpg not working

RobertTheFat — Fri, 24 Mar 2017 09:53:42 GMT

@fredfred wrote:
it's a eos 80d , configured on raw only, full size.

Looking back over the conversation, I'm still not entirely sure what exactly you're doing and what exactly is happening. I've been using DPP (both versions) on a Windows 10 Pro computer for well over a year with no problems (except, of course, DPP4's glacial slowness when editing remote files). So something's fishy. Can you try one more time to explain the problem? I keep thinking we must be overlooking something obvious.

Re: raw to jpg not working

_Mac_ — Sat, 25 Mar 2017 09:13:18 GMT

For me:

1. I start DPP

2. I go to a folder where I have RAW files I want to convert to JPEG

3. I edit the RAW files (e.g. crop, etc.)

4. I select the pictures I want to convert

5. I click the button Save (or something like this: I have the French version, I don't know what's the English label) with an arrow pointing to a folder

6. I click Save

And here the problem starts: the dialog box closes then DPP freezes for several seconds and that's all. If we use the Window key+Tab we can see that DPPBatchSaveMainForm window that still exists even if we close DPP. This procedure worked only once: the very first time I used DPP.