topic Re: My address no longer receives iMage Gateway email in Camera Software

My address no longer receives iMage Gateway email

Steve0701 — Tue, 10 Jan 2017 03:31:39 GMT

It used to be that Canon iMage Gateway would always email me with an extra copy of any email picture I sent from my WiFi Powershot 700 HS. Now I can't even get mail when I tell the camera to send it directly to me (the registered email on Canon Gateway) , even though any other recipient still gets the link. I noticed that Canon iMage Gateway has sucessfully sent mail from several different addresses in the past, including canonimagegateway@cits.canon.com, info@mail.ps.ciggws.net and info-opa2@cig2.usa.canon.com. Has anyone else experienced this? I am thinking about setting up a new Gateway account with an email I don't care about, just so I can send to the account I really do want.

Re: My address no longer receives iMage Gateway email

Tim — Tue, 10 Jan 2017 04:28:51 GMT

Hello Steve0701,

It's possible that the images are still being sent but they are getting re-directed to your junk mail/ bulk or spam folders. We recommend checking there to see if the missing images can be located.

Re: My address no longer receives iMage Gateway email

Steve0701 — Tue, 10 Jan 2017 09:25:50 GMT

Already checked spam and trash several times, but thanks.

Re: My address no longer receives iMage Gateway email

Richard — Tue, 10 Jan 2017 21:57:05 GMT

Hi Steve0701,

Please log into your account, then check your settings. To do this, click on the three lines at the top right-hand side of the screen, then click on "Edit Profile".

On the next screen, please double-check that your email has been correctly entered. Next, scroll down, and ensure that "Receive notifications from Canon" has a checkmark in front of it. Now, click on "Next" to confirm your settings, then click on the [Confirm] button.

If you continue to encounter difficulty, I recommend that you try a different email address.

Re: My address no longer receives iMage Gateway email

Steve0701 — Wed, 11 Jan 2017 22:12:09 GMT

Thanks, but no luck. I even changed my Gateway account email address, but the one in question still does not receive Canon emails, nor are they in the trash or junk folders. Next I will contact my mail admistrators to see if they are somehow intercepting the Canon messages. Of course I update the camera each time I change a setting online.

Re: My address no longer receives iMage Gateway email

Steve0701 — Thu, 12 Jan 2017 03:56:14 GMT

For some strange reason I just now received 3 days worth of lost iMage Gateway images all at the same time. So, case closed, I guess.