topic Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra. in Camera Software

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

gt4e — Tue, 10 Jan 2017 02:52:13 GMT

I have an EOS M5 and when I link the camera with its cable to my iMac (MacSierra 10.12.2), nothing register, and the link doesn't materialize at all. When iwas on the phone with Canon, they deemed that the camera USB port was not working. So I returned the camera on their advice, and received a replacement. The new replacement M5 has exactly the same problem. Any idea, anyone? Thanks!

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

gt4e — Tue, 10 Jan 2017 02:54:08 GMT

Well, it's now January 9th, 2017. Any progress on this issue? Thanks!

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Tim — Fri, 03 Feb 2017 01:35:24 GMT

Hello gt4e,

Did you first install the Canon Utilities prior to connecting the EOS M5? I apologize if this is redundant but there was no mention of it in your initial inquiry.