topic Re: EOS Utility Not Working with MacOS Sierra in Camera Software

EOS Utility Not Working with MacOS Sierra

ossian — Sun, 11 Sep 2016 08:18:39 GMT

I am using a beta version of the new MacOS Sierra. In the early stages of the beta, the EOS Utility worked fine but in the past 2 releases, it has failed.

I am using a Canon EOS 700D and v2.14 (2.14.10.2) of the utility. I aslo use an iMac 2009.

I have filed a bug report with Apple on this one, but there has been no action on their part yet to sort the issue. In any case, I suspect it may be left to Canon to update their software in line with the OS release.

Just wondered if anyone else had experienced the problem and if Canon were aware of it?

Re: EOS Utility Not Working with MacOS Sierra

Waddizzle — Sun, 11 Sep 2016 12:49:58 GMT

"I am using a beta version of the new MacOS Sierra. In the early stages of the beta, the EOS Utility worked fine but in the past 2 releases, it has failed."

So what. That is why it is called a Beta. Don't blame Canon because their existing app may not work with a Beta.

Re: EOS Utility Not Working with MacOS Sierra

ossian — Sun, 11 Sep 2016 16:05:11 GMT

@Waddizzle wrote:
"I am using a beta version of the new MacOS Sierra. In the early stages of the beta, the EOS Utility worked fine but in the past 2 releases, it has failed."

So what. That is why it is called a Beta. Don't blame Canon because their existing app may not work with a Beta.

So what??? Is that meant to be helpful? I did not criticise Canon, merely raised the issue and wondering if others were experiencing the same problem. It also acts as an alert to others considering upgrading that they may have issues. It is called 'communication'.

This is my first foray into this forum and if this is the type of individual who contributes here, then it can't be much of a forum!

Re: EOS Utility Not Working with MacOS Sierra

Waddizzle — Sun, 11 Sep 2016 16:33:30 GMT

"So what??? Is that meant to be helpful? I did not criticise Canon, merely raised the issue and wondering if others were experiencing the same problem."

That's correct. "So what." You're in the wrong forum. Take it up with that Beta's forum. It's not a Canon issue. It's Apple's.

I am being helpful. You are more likely to find users of that Beta in the Apple forum than you will around here. Excsue me for being so blunt and direct, but those are the facts.

Re: EOS Utility Not Working with MacOS Sierra

ossian — Sun, 11 Sep 2016 17:56:05 GMT

@Waddizzle wrote:
"So what??? Is that meant to be helpful? I did not criticise Canon, merely raised the issue and wondering if others were experiencing the same problem."

That's correct. "So what." You're in the wrong forum. Take it up with that Beta's forum. It's not a Canon issue. It's Apple's.

I am being helpful. You are more likely to find users of that Beta in the Apple forum than you will around here. Excsue me for being so blunt and direct, but those are the facts.

Read the initial post again properly. I have reported it to Apple. I have taken other action also to seek advice on Apple forums without success. I am now here to see if there is anyone in the same situation as myself who has experienced this problem as Beta releases of Apple OS software is now available to the public.

As far as I know, there is no way to feedback to Canon using their software directly and, therefore, I am hopeful that the Mods or Admins here may be able to do that. It is how it works on other software sites.

And you are wrong about it simply being Apple's problem. When an OS is changed, it is down to the developers within each company to update and issue compatible software. That is why feedback processes exist. Furthermore, if you want to read about the Appleseed project, you will learn more of what I participate in. In the past, I have referred issues to Apple during testing and follwing investigation by Apple engineers, I have been referred to the third party to advise them of incompatibilities.

At this point I cannot tell if I have a compatibility issue with my machine, my camera, my software, or what! That is why I am asking. A process of gaining as much information as I can about this particular incompatibilty and, if possible, hear from others who may have a solution to that.

As for being blunt and direct, you don't need to be rude to make your point. I think most of us are aware of how internet communications work by now!

Re: EOS Utility Not Working with MacOS Sierra

Waddizzle — Sun, 11 Sep 2016 19:33:25 GMT

"And you are wrong about it simply being Apple's problem. When an OS is changed, it is down to the developers within each company to update and issue compatible software."

Obviously, you do not understand what "Beta Version" actually represents. So, I'll tell you. Beta users are voluntary guinea pigs. You are testing the software for bugs, at your own risk. You report those bugs to the party that released the Beta, not to third parties. In fact, beta testers will typically have dedicated "beta platforms" for conducting tests.

If you expect thrid party develiopers to change their existing software base to accomodate a bug ridden beta release, then you need to stop using Betas.

Re: EOS Utility Not Working with MacOS Sierra

RobertTheFat — Sun, 11 Sep 2016 20:35:24 GMT

@Waddizzle wrote:
"And you are wrong about it simply being Apple's problem. When an OS is changed, it is down to the developers within each company to update and issue compatible software."

Obviously, you do not understand what "Beta Version" actually represents. So, I'll tell you. Beta users are voluntary guinea pigs. You are testing the software for bugs, at your own risk. You report those bugs to the party that released the Beta, not to third parties. In fact, beta testers will typically have dedicated "beta platforms" for conducting tests.

If you expect thrid party develiopers to change their existing software base to accomodate a bug ridden beta release, then you need to stop using Betas.

To be fair to the OP, he inhabits a different world from the one with which you and I are familiar. Apple has repeatedly shown its indifference to problems caused by the lack of backwards compatibility of its operating systems. Its users are expected to try to bully 3rd-party software developers into conformance and, if unsuccessful, are free to "shoot the messenger" who delivers the bad news. Every time Apple delivers a new OS, we hear the same whine. It's nothing new.

Re: EOS Utility Not Working with MacOS Sierra

Waddizzle — Sun, 11 Sep 2016 20:55:06 GMT

@RobertTheFat wrote:
@Waddizzle wrote:

To be fair to the OP, he inhabits a different world from the one with which you and I are familiar. Apple has repeatedly shown its indifference to problems caused by the lack of backwards compatibility of its operating systems. Its users are expected to try to bully 3rd-party software developers into conformance and, if unsuccessful, are free to "shoot the messenger" who delivers the bad news. Every time Apple delivers a new OS, we hear the same whine. It's nothing new.

"And you are wrong about it simply being Apple's problem. When an OS is changed, it is down to the developers within each company to update and issue compatible software."

Okay, I'll concede your point. But, the OP doesn't seem to realize that a Beta version is a prototype, not a release, The release version could be subject to dramatic changes from the Beta before it is officially published.

Re: EOS Utility Not Working with MacOS Sierra

RobertTheFat — Sun, 11 Sep 2016 21:14:16 GMT

@Waddizzle wrote:
@RobertTheFat wrote:
@Waddizzle wrote:

To be fair to the OP, he inhabits a different world from the one with which you and I are familiar. Apple has repeatedly shown its indifference to problems caused by the lack of backwards compatibility of its operating systems. Its users are expected to try to bully 3rd-party software developers into conformance and, if unsuccessful, are free to "shoot the messenger" who delivers the bad news. Every time Apple delivers a new OS, we hear the same whine. It's nothing new.
"And you are wrong about it simply being Apple's problem. When an OS is changed, it is down to the developers within each company to update and issue compatible software."

Okay, I'll concede your point. But, the OP doesn't seem to realize that a Beta version is a prototype, not a release, The release version could be subject to dramatic changes from the Beta before it is officially published.

From the layout of your post, it's not clear whose point you're conceding. But note that I did not write that part that lets Apple off the hook.

Re: EOS Utility Not Working with MacOS Sierra

Waddizzle — Sun, 11 Sep 2016 21:18:18 GMT

"From the layout of your post, it's not clear whose point you're conceding. But note that I did not write that part that lets Apple off the hook."

I was conceding your point about the OP coming from a different world. Sorry, for the confusion. It was separated by a line.

Re: EOS Utility Not Working with MacOS Sierra

Waddizzle — Tue, 13 Sep 2016 00:00:50 GMT

"Read the initial post again properly. I have reported it to Apple. I have taken other action also to seek advice on Apple forums without success."

Here is my advice. Go find the web page where you obtained the Beta, and look for a link for "bug reports." The service department at Apple doesn't know anything about a Beta version Operating System...and they don't care, either. It's outside of their scope of work. There are set procedures for reporting bugs when your doing beta testing.

Re: EOS Utility Not Working with MacOS Sierra

ossian — Thu, 15 Sep 2016 10:41:31 GMT

Well, I eventually found a Canon contact point for a software related issue. This is their response:

In response to your enquiry regarding software for your EOS 700D, we regret to inform you that the software for this operating system have not currently been developed.

Canon are due to be working on the development of software updates when the operating system has been officially released and will be available as soon as possible. Unfortunately we do not have a release date.

We therefore advise to consult our download centre, as they will be available to download and install from here, when released. Please find the link to this section below.

http://www.canon.co.uk/support/consumer_products/products/cameras/digital_slr/eos_700d.aspx?type=download&language=&os=WINDOWS%207%20(64-bit)

So, there we go!

Re: EOS Utility Not Working with MacOS Sierra

Waddizzle — Thu, 15 Sep 2016 12:18:13 GMT

"In response to your enquiry regarding software for your EOS 700D, we regret to inform you that the software for this operating system have not currently been developed. .... .... development of software updates when the operating system has been officially released and will be available as soon as possible. Unfortunately we do not have a release date."

"So, there we go!"

Basically, they told you the same thing that I did. They have nothing to do with it, YET. They told you they have nothing available for download, but there will be at a future date, which will be sometime AFTER the official release of Sierra.

Re: EOS Utility Not Working with MacOS Sierra

RobertTheFat — Thu, 15 Sep 2016 12:27:29 GMT

@ossian wrote:
Well, I eventually found a Canon contact point for a software related issue. This is their response:

In response to your enquiry regarding software for your EOS 700D, we regret to inform you that the software for this operating system have not currently been developed.

Canon are due to be working on the development of software updates when the operating system has been officially released and will be available as soon as possible. Unfortunately we do not have a release date.

We therefore advise to consult our download centre, as they will be available to download and install from here, when released. Please find the link to this section below.

http://www.canon.co.uk/support/consumer_products/products/cameras/digital_slr/eos_700d.aspx?type=download&language=&os=WINDOWS%207%20(64-bit)

So, there we go!

One way to look at it is that if you feel a necessity to buy Canon's newest camera on Day 1, you have to make sure that you're properly equipped to make use of it on Day 1. And maybe that includes buying a Windows computer.

Re: EOS Utility Not Working with MacOS Sierra

ossian — Thu, 15 Sep 2016 14:02:28 GMT

I honestly can't believe you guys.

I had ignored the last post at the top of this page as it was a waste of time responding. Firstly, it was recommended that I file a Bug Report to Apple. I had already reported in the initial post that I had done that.

I also stated that I am part of the Appleseed programme with a 2 way communicatrion system in place WITH APPLE ENGINEERS to feed back on their seeds. I am not using the public release of the Beta.

I stated that Apple will take no responsibility for 3rd party software which you disagreed with claiming it was Apple's responsibility. My response from Canon aknowledges this.

As for buying Canon's newest product and making sure that software is compatible by investing in a Window's machine? I hope that was a joke!

The software worked for over a year with the Mac OS -through various updates, seeds, betas, whatever! It has only now become unusable. I run more than one partition on this machine and if I need to, I can dive back into the previous version of the OS loaded on another partition. That is inconvenient, but it is an option. Cameras, Mac OS, Photoshop, etc, etc. They have gone together for years and are unlikely to be abandoned by the many photographers now.

I am sorry that I did join this forum. I never expected it to be populated by trolls and fanatics.

Thank you for your help. I have my solution. Subscription to the topic closed!

Re: EOS Utility Not Working with MacOS Sierra

Waddizzle — Thu, 15 Sep 2016 14:15:16 GMT

"I had ignored the last post at the top of this page as it was a waste of time responding. Firstly, it was recommended that I file a Bug Report to Apple. I had already reported in the initial post that I had done that."

Wrong. You said you reported it to their Service department, which has nothing to do with Beta testing.

"I also stated that I am part of the Appleseed programme with a 2 way communicatrion system in place to feed back on their seeds. I am not using the public release of the Beta."

No, you didn't, but good answer, anyway. You made no mention of that until after several posts. You just proved my point, that you're barking up the wrong tree.

"I stated that Apple will take no responsibility for 3rd party software which you disagreed with claiming it was Apple's responsibility. My response from Canon aknowledges this."

Wrong, it is Apple's responsibility to work with 3rd parties by keeping them informed of changes and updates.. I stated that Canon takes no responsibility for a Beta version from Apple. "I suspect it may be left to Canon to update their software in line with the OS release." Yet, another wrong answer.

"As for buying Canon's newest product and making sure that softwarew is compatible by investing in a Window's machine? I hope that was a joke!

The software worked for over a year with the Mac OS. It has only now become unusable"

Apple is a joke. They are notorious for breaking the code base of third party developers every time they release a major update.

"I am sorry that I did jopin this forum. I never expected it to be populated by trolls and fanatics."

Have a nice day. Your mistake was demanding that Canon MUST conform to a Beta release from Apple. I'll say it again. You do not understand what Beta release means, nor how the issues reporting process is supposed to work. Report all of your issues to Apple, you know, the folks you signed up with.

Re: EOS Utility Not Working with MacOS Sierra

RobertTheFat — Thu, 15 Sep 2016 15:21:52 GMT

@ossian wrote:
I honestly can't believe you guys.

I had ignored the last post at the top of this page as it was a waste of time responding. Firstly, it was recommended that I file a Bug Report to Apple. I had already reported in the initial post that I had done that.

I also stated that I am part of the Appleseed programme with a 2 way communicatrion system in place WITH APPLE ENGINEERS to feed back on their seeds. I am not using the public release of the Beta.

I stated that Apple will take no responsibility for 3rd party software which you disagreed with claiming it was Apple's responsibility. My response from Canon aknowledges this.

As for buying Canon's newest product and making sure that software is compatible by investing in a Window's machine? I hope that was a joke!

I assure you that it wasn't. But if you choose to regard it as such, I'm fine with that. I personally don't care whether you're ever able to edit another picture.

The software worked for over a year with the Mac OS -through various updates, seeds, betas, whatever! It has only now become unusable. I run more than one partition on this machine and if I need to, I can dive back into the previous version of the OS loaded on another partition. That is inconvenient, but it is an option. Cameras, Mac OS, Photoshop, etc, etc. They have gone together for years and are unlikely to be abandoned by the many photographers now.

I am sorry that I did join this forum. I never expected it to be populated by trolls and fanatics.

Thank you for your help. I have my solution. Subscription to the topic closed!

Don't let the door hit you on your way out.

Re: EOS Utility Not Working with MacOS Sierra

MichaelP — Wed, 05 Oct 2016 22:24:07 GMT

Ok, so Sierra is now officially out. I have installed it on my iMac. Among other things, my EOS utility doesn't work. Any ideas since it's not beta anymore?

Re: EOS Utility Not Working with MacOS Sierra

MichaelP — Wed, 05 Oct 2016 22:50:30 GMT

Agreed. I managed to find out that Canon doesn't have a solution yet. They don't even have a release date yet. This may help..kinda.

http://www.canonrumors.com/product-advisory-macos-sierra-issues-with-canon-software/

Re: EOS Utility Not Working with MacOS Sierra

Miamic70 — Fri, 07 Oct 2016 14:45:57 GMT

Ridiculous that a major corporation like Canon seems to have a software / firmware division run my a bunch of amateurs. These type of constant failures are unacceptable. What a joke that they have no solution for an OS almost a year in Beta and available to developers.