topic Re: Where do I find my downloaded pics? in Camera Software

Where do I find my downloaded pics?

fireweeds — Sun, 04 Sep 2016 19:15:20 GMT

I downloaded the pics off my camera to my computer and see the images in the Camera app only. I now want to move or copy them to my own pics folder but am unable to do that.

Somewhere it says that the pics are at C:/users/.../pictures but they are not there.

Thanks for any tips!

Re: Where do I find my downloaded pics?

Danny — Sun, 04 Sep 2016 19:24:45 GMT

Hi, fireweeds!

So that the Community can help you better, we will need to know exactly which version of Windows you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and midnight ET (5 AM to 9 PM PT) and Saturdays from 10 AM to 8 PM ET (7 AM to 5 PM PT).

Thanks and have a great day!

Re: Where do I find my downloaded pics?

fireweeds — Sun, 04 Sep 2016 22:16:14 GMT

Thank you for the response! I am using Windows 10.

I can't think of any other information right now that would be relevant.

Re: Where do I find my downloaded pics?

ScottyP — Sun, 04 Sep 2016 22:22:14 GMT

This sort of frustrating thing is exactly why it makes sense to take charge of the file copying process. When you let the camera do what it wants you often have a less than clear idea of where everything is. And then too, whenever you change or upgrade post processing programs, or you upgrade Windows, or you run out of room on your hard drive and need to start using external hard drives for storage, or you want to start backing up your images, or etc, etc, etc, the automatic uploading process may suddenly stop working, or you may suddenly realize you don't know what the computer has been doing or where the images are.

The simplest thing is to take charge of the upload process. Use a card reader instead of connecting the camera to the computer. Make a file where you want all your images to be. Everytime you upload a new card full of image files, you make a new sub folder in that file for those shots. It helps to use a date and description to name each file. Like "2016-09-03; Labor Day picnic images" or whatever. In File Manager open the new file in one window. Open your card reader in another window. Highlight all the image files in the card. Drag and drop the files from the card into the new hard drive file. Voila.

This has the added benefits of 1.) a faster transfer rate, and 2.) not running your camera battery down while doing the transfer.

Re: Where do I find my downloaded pics?

Waddizzle — Mon, 05 Sep 2016 10:51:49 GMT

@fireweeds wrote:
Thank you for the response! I am using Windows 10.
I can't think of any other information right now that would be relevant.

It would help to know which camera you are using, and what software application you're using. If you are using the EOS Utility to download from a DSLR, then there is a destination folder setting that you can specify.

I would suggest connecting your camera, or starting the download software, and checking to see where the software wants to store the pictures. By default, the EOSU software only downloads "new" pictures, but you can ask it to download specific files.

Re: Where do I find my downloaded pics?

Waddizzle — Mon, 05 Sep 2016 10:54:05 GMT

"This sort of frustrating thing is exactly why it makes sense to take charge of the file copying process. When you let the camera do what it wants you often have a less than clear idea of where everything is. "

The camera doesn't do what it wants. The software allows you to specify exactly where the files are stored. It is incombuent upon the user to specify a location, or at least check to see where the default location is storing files.

Re: Where do I find my downloaded pics?

fireweeds — Mon, 05 Sep 2016 14:32:33 GMT

I am using a Canon camera. I downloaded their software but was not able to find any place where it gave me the destination.

The pics only showed up in the download software "photo album." I haven't found a way to export them to my computer (or import). I tried emailing them or otherwise "sharing" but that options was not there.

@Waddizzle wrote:
@fireweeds wrote:
Thank you for the response! I am using Windows 10.
I can't think of any other information right now that would be relevant.
It would help to know which camera you are using, and what software application you're using. If you are using the EOS Utility to download from a DSLR, then there is a destination folder setting that you can specify.

I would suggest connecting your camera, or starting the download software, and checking to see where the software wants to store the pictures. By default, the EOSU software only downloads "new" pictures, but you can ask it to download specific files.

Re: Where do I find my downloaded pics?

fireweeds — Mon, 05 Sep 2016 14:34:01 GMT

I installed the download software yesterday and there was no option of determining where I wanted the pics downloaded to.

Re: Where do I find my downloaded pics?

fireweeds — Mon, 05 Sep 2016 14:36:04 GMT

Thanks for your note!

The card reader approach sounds interesting but is a bit beyond my understanding. I heard of card reader but am not sure what it is or how I would use/apply it with my camera.

I am still hoping there is a way to figure the download software out.

Re: Where do I find my downloaded pics?

Waddizzle — Mon, 05 Sep 2016 14:51:17 GMT

@fireweeds wrote:
I installed the download software yesterday and there was no option of determining where I wanted the pics downloaded to.

I am using a Canon camera. I downloaded their software but was not able to find any place where it gave me the destination
These replies do not help. We still have no idea which camera model you are using, nor what software you are using.

Re: Where do I find my downloaded pics?

RobertTheFat — Mon, 05 Sep 2016 14:57:54 GMT

@fireweeds wrote:
Thanks for your note!

The card reader approach sounds interesting but is a bit beyond my understanding. I heard of card reader but am not sure what it is or how I would use/apply it with my camera.

I am still hoping there is a way to figure the download software out.

What software? EOS Utility? That's probably what you should be using; but it's hard to tell, since you've still told us nothing about the camera you're using, other than that it's a Canon.

There's no device in photography simpler and easier to use than a card reader. If even that is beyond your understanding (your words), you need to do some serious Googling and some serious reading of the manuals for your camera and its accompanying software. None of this is rocket science, but you do have to expend enough effort to learn the basics. It does you little good to ask us questions if you aren't going to understand the answers.

Re: Where do I find my downloaded pics?

fatcat — Tue, 06 Sep 2016 04:39:17 GMT

Fireweeds,

If you are using a card reader, your computer will go to the file, and ask if you want to save it, click.YES.or OPEN..It will go to the file you tell it to. If I can do it I know you can. The card readers are inexpensive, around $10

It's a gadget that plugs into the side of your computer, and you put the card from your camera in the other end. Its really effecient, and doesn[t waste your camera battery by plugging straight from the camera to the computer.

It's taken me about a month to figure out how to get the photos on my new computer (w/ a card reader built in.) So then I had to figure out where they went. Still it didn't download the pics from today. It seperated ALL the files from different days of shooting on the card, but it forgot to save todays. I can find them in the EOS software, but not on the computer. If ANYBODY knows of this issue please help, it's a leaarning process. I still have to learn to edit too! I want to tackle this first. Once you figure it out it's usually pretty easy. It's the figuring it out part that can be frustrating. If you tell everyone what your set up is they can better help you. Ok so you have windows 10, and DL the EOS program that came w/ the camera. So what camera do you have, and what are you doing so far that has NOT worked.?

Re: Where do I find my downloaded pics?

RobertTheFat — Tue, 06 Sep 2016 14:07:25 GMT

@fatcat wrote:
Fireweeds,
If you are using a card reader, your computer will go to the file, and ask if you want to save it, click.YES.or OPEN..It will go to the file you tell it to. If I can do it I know you can. The card readers are inexpensive, around $10
It's a gadget that plugs into the side of your computer, and you put the card from your camera in the other end. Its really effecient, and doesn[t waste your camera battery by plugging straight from the camera to the computer.
It's taken me about a month to figure out how to get the photos on my new computer (w/ a card reader built in.) So then I had to figure out where they went. Still it didn't download the pics from today. It seperated ALL the files from different days of shooting on the card, but it forgot to save todays. I can find them in the EOS software, but not on the computer. If ANYBODY knows of this issue please help, it's a leaarning process. I still have to learn to edit too! I want to tackle this first. Once you figure it out it's usually pretty easy. It's the figuring it out part that can be frustrating. If you tell everyone what your set up is they can better help you. Ok so you have windows 10, and DL the EOS program that came w/ the camera. So what camera do you have, and what are you doing so far that has NOT worked.?

If you're using standard Microsoft (not Canon) software - i.e., what's built into the Windoes OS itself - to read your pictures from the card reader, I might expect them to show up, by default, in your "My Pictures" folder.

Re: Where do I find my downloaded pics?

fatcat — Tue, 06 Sep 2016 21:06:18 GMT

Bob

--------------------------------

HI Bob,

Yea they did show up in the my pictures folder, all but the ones I took yesterday, all on the same card, all DL at the same time,...All the pics were all neatly tucked away by date (seperate files), except that one day....I need to try some other things, and I think I will be able to figure it out. When I opened EOS they were there (yesterdays), but not in the file. On this (new) computer, when you shoot RAW+JPG it seperates them into 2 seperate pictures. (It didn't do that on Chromebook) which makes the file really BIG. I really like dl from the card vs plugging in the camera tho. I suppose if I wanted to use EOS program to DL I would have to do that (plug in the camera to the computer) so it can read all the info (lenses fstop ect), am I right? The EOS seems to work pretty well w/o doing all that. Very interesting program. (I wasn't able to use EOS either w/ the old computer) so I am now learning 2 things. the camera and the computer! I think I'm doing ok on my own, not perfect, but for an "analog" person, I think I'm doing okay! lol Really appreciate input from others, so I know I'm not the only one having a learning curve...(also appreciate the answers)

Re: Where do I find my downloaded pics?

ScottyP — Tue, 06 Sep 2016 21:59:37 GMT

Every time you change computers or upgrade the OS or etc, whatever default automated upload process was being done before will probably change just like it changed in your example and like it changed for all the posters who have this same issue.

Honestly the easiest thing in computers is when you drag and drop. You can decide where you want the files to go, then open that file in a little window and open another little window for the card in the reader. Then highlight, drag and drop the image files from the card to the file you want them to copy to. It never changes. It is always where you want it, organized as you decide.

Re: Where do I find my downloaded pics?

diverhank — Tue, 06 Sep 2016 22:01:28 GMT

@fireweeds wrote:
I downloaded the pics off my camera to my computer and see the images in the Camera app only. I now want to move or copy them to my own pics folder but am unable to do that.
Somewhere it says that the pics are at C:/users/.../pictures but they are not there.

Thanks for any tips!

the default Windows 10 place for downloaded files is C:\Users\User_name\Downloads so look for a folder called Downloads - not under Documents.

You can use the search box near the bottom task bar or ask Cortana to search for a *.jpg (for jpeg) or *.cr2 (for RAW) and your files will pop up quick enough.

Re: Where do I find my downloaded pics?

RobertTheFat — Tue, 06 Sep 2016 22:32:24 GMT

@diverhank wrote:
@fireweeds wrote:
I downloaded the pics off my camera to my computer and see the images in the Camera app only. I now want to move or copy them to my own pics folder but am unable to do that.
Somewhere it says that the pics are at C:/users/.../pictures but they are not there.

Thanks for any tips!
the default Windows 10 place for downloaded files is C:\Users\User_name\Downloads so look for a folder called Downloads - not under Documents.

You can use the search box near the bottom task bar or ask Cortana to search for a *.jpg (for jpeg) or *.cr2 (for RAW) and your files will pop up quick enough.

That's the default destination for files downloaded from an Internet Web site, but I doubt that it's the destination for files copied from a card reader or uploaded from a camera. If your assertion is based on your own testing, I'll believe it; but I would be rather surprised.

Re: Where do I find my downloaded pics?

fireweeds — Wed, 07 Sep 2016 00:50:27 GMT

Thank you, Bob! I will try that!!

fireweeds

Re: Where do I find my downloaded pics?

fireweeds — Wed, 07 Sep 2016 00:53:39 GMT

Thanks Scott!

I tried dragging the pics from the Canon app into my pics folders but it didn't work, no reaction on the side of the app.

I will have to learn more about the card reader option.

fireweeds

Re: Where do I find my downloaded pics?

fireweeds — Wed, 07 Sep 2016 01:06:19 GMT

Thanks, Robert!

That explained the card reader well! I will look into that!

Let me see if that works!

fireweeds

@RobertTheFat wrote:
@fatcat wrote:
Fireweeds,
If you are using a card reader, your computer will go to the file, and ask if you want to save it, click.YES.or OPEN..It will go to the file you tell it to. If I can do it I know you can. The card readers are inexpensive, around $10
It's a gadget that plugs into the side of your computer, and you put the card from your camera in the other end. Its really effecient, and doesn[t waste your camera battery by plugging straight from the camera to the computer.

If you're using standard Microsoft (not Canon) software - i.e., what's built into the Windoes OS itself - to read your pictures from the card reader, I might expect them to show up, by default, in your "My Pictures" folder.