topic Re: Camera Connect on iOS stops logging location information without any notice. in Camera Software

Camera Connect on iOS stops logging location information without any notice.

bartdelva — Wed, 27 Jul 2016 12:25:00 GMT

I have a Canon G7X MK II which I love.

But I would love to add geo info to my pictures. I did install the Camera Conect app on my iPhone 6, and I did get the communication between G7X and App working without a problem.

Now when I start the geo logging through the App: Location Information -> Begin Logging. The 'Begin Logging' button changes to 'End Logging'. And it does work for a couple of hours ... When I connect the camera to the iPhone and I use the 'Send Location Information' the geo info is added to my pictures.

However, I notice that after longer times of logging (I guess 4 hours or so), when re opening the App (by tapping the Camera Connect App, or by double tapping Home Button and opening the already opened and still active App, I see the App re-loading (splashscreen showing the Canon Camera Connect, again) and the location infomation logging has stopped by itself ... It show again as 'Begin Logging'.

Very annoying !! When I will be using this feature I will be travelling and hence be away for hopefully way over 4 hours ...

So is this expected behaviour or a bug ?

I am running on a iPhone 6 with iOS 9.3.2 and the latest App from Apple Store 1.3.10.21

Regards,

PS Wouldn't it be neat to have a export function as well to export all logging data to Google Maps for example ?

Re: Camera Connect on iOS stops logging location information without any notice.

RobertTheFat — Wed, 27 Jul 2016 12:53:14 GMT

I don't have, and have never used, an iPhone, so consider the source. But ...

It appears that iPhones have the ability to limit the time an app can run. It seems to be part of the phone's parental controls, but may be able to limit any app. So make sure you don't have something like that turned on or set to an unreasonably short timeout.

Re: Camera Connect on iOS stops logging location information without any notice.

Waddizzle — Wed, 27 Jul 2016 12:54:53 GMT

@RobertTheFat wrote:
I don't have, and have never used, an iPhone, so consider the source. But ...

It appears that iPhones have the ability to limit the time an app can run. It seems to be part of the phone's parental controls, but may be able to limit any app. So make sure you don't have something like that turned on or set to an unreasonably short timeout.

Likewise, I don't have, and have never used, an iPhone, so consider the source. But ...

Either the camera or the phone could have also reached a limit on the number of files that can be processed at once, in a single folder, naming convention, or some other arbitrarily set limitation besides time.

Re: Camera Connect on iOS stops logging location information without any notice.

bartdelva — Wed, 27 Jul 2016 13:17:53 GMT

Hi Bob,

Thanks for your answer ! There is not that much settings on a iPhone to be set ...

The location services can be disabled, but these are all enabled !

Parental control has no real setting for time outs, and is also de-activated.

Regards,

Bart

Re: Camera Connect on iOS stops logging location information without any notice.

bartdelva — Wed, 27 Jul 2016 13:27:40 GMT

Hi Waddizzle

As I am tring this functionality before I leave on holiday, there were only appx 100 pictures on the camera, and as I am using a 16GB SD card, it is only 10% full. iPhone has room left as well.

Bart

Re: Camera Connect on iOS stops logging location information without any notice.

Waddizzle — Wed, 27 Jul 2016 13:40:20 GMT

@bartdelva wrote:
Hi Waddizzle

As I am tring this functionality before I leave on holiday, there were only appx 100 pictures on the camera, and as I am using a 16GB SD card, it is only 10% full. iPhone has room left as well.

Bart

I simply raised an issue that you're obviously still unaware of. There are circumstances where your card can be 10% full, but because of limits imposed by file and folder naming conventions, the camera can be unable to save additional images to the card.

Re: Camera Connect on iOS stops logging location information without any notice.

bartdelva — Wed, 27 Jul 2016 13:54:56 GMT

Hi Wadizzle,

In fact the app runs without any need for the camera itself ... It is supposed to log all geo info from the phone and save it on the phone. It does this very well, but stops after a couple of hours and is very unreliable. It is only when I do a manual connection between the phone and the camera, when geo info is added to the pictures on the camera, this works well, if the info is on the phone.

So in short the issue is the app itself that stops logging ! Nothing to do with the camera !

Re: Camera Connect on iOS stops logging location information without any notice.

RobertTheFat — Wed, 27 Jul 2016 15:10:53 GMT

@bartdelva wrote:
Hi Wadizzle,

In fact the app runs without any need for the camera itself ... It is supposed to log all geo info from the phone and save it on the phone. It does this very well, but stops after a couple of hours and is very unreliable. It is only when I do a manual connection between the phone and the camera, when geo info is added to the pictures on the camera, this works well, if the info is on the phone.

So in short the issue is the app itself that stops logging ! Nothing to do with the camera !

B

Sounds like it could be a memory leak in the phone app. Restarting the app always cures the problem for a while, right?

Re: Camera Connect on iOS stops logging location information without any notice.

bartdelva — Wed, 27 Jul 2016 15:15:28 GMT

Hi Bob,

Yes so it seems ... In fact if I go back to the app (that is running in the background) within 4 hours, the App just opens and I can see the fact that the app is still logging. But if I go back to the app after >4 hours, it seems the app is restarting and I need to restart the logging.

Unfiortunately, I cannot switch back to an older version of the App as the Apple store does not really allow to do so ...

Regards

Bart

Re: Camera Connect on iOS stops logging location information without any notice.

Orkides — Wed, 27 Jul 2016 19:48:51 GMT

Hi!
I have a problem with my GPSlogging with Canon camera connect since the last update. I have by the way an Apple Iphone 5c.

If i start logging and don´t use locked screen i get right gps for every photo but a soon as the screen locks i get the first startposition on the following photos. I have tried it on two different iphones with the same result. Reinstalled the app and also reset Location services on the iphone. Sadley enouht the support don´t have a clue ...how to help me.

Right now im using GeotagPhotos instead and it works perfect...even with the screen locked.

So....please help me if you can!

Re: Camera Connect on iOS stops logging location information without any notice.

bartdelva — Thu, 28 Jul 2016 06:54:41 GMT

Hi MR

I only checked on the photos if the geo info that gets added to the photos is there, not if the geo info is correct, I might have that problem as well ! DOes your app keeps active for longer periods, or does it also stop logging ?

How did you reach out to Canon support ? I did google how to install an older version of the app, but this seems a rather complex process which I did not find time for.

Can you be so kind to share a link of the app you are using for the tagging ? Is that geoTagPhotsPro ?

Regards

Bart

Re: Camera Connect on iOS stops logging location information without any notice.

allenhuffman — Tue, 25 Jan 2022 03:10:25 GMT

Meanwhile, years later … I just created a post the other day about this very same issue. Sometimes I can run it all day and it’s still working, but sometimes I check a few hours in and it’s already stopped. It would be nice if it at least issued a notification that logging has shut off.

I wrote Canon about this several years ago when I bought my G5X and first encountered this, but they were not aware of any issues.

At the time, I also asked if there was a way to export the GPS data (so I could plot it on a Google map, etc.) and they said no. Looks like, years later, there has still not been a demand to add that feature.

Other GPS programs I run work fine all day … I run them to track my day walking around a theme park or whatever. Ditto for biking GPS tracking apps. It’s just an extra step I’d rather avoid since that was the feature that made me go with the Canon over other cameras.