topic Canon R8 extension grip EG-E1 has a crack. How to reach the service department for a replacement? in Camera Accessories

Canon R8 extension grip EG-E1 has a crack. How to reach the service department for a replacement?

HumbleGardener — Sat, 14 Sep 2024 16:43:03 GMT

Hi, I bought a R8 extension grip EG-E1 in May. I attached it to my R8 body and haven't gotten a chance to use it until this morning and I found a very visible crack in the black plastic part around the hole.

I tried to see if I can get to the service department by open a ticket but I can't even find this product when the web page wanted to pick a product. Does that mean the only way to get to the service department is via phone? That will be painful...

Thanks!

Re: Canon R8 extension grip EG-E1 has a crack. How to reach the service department for a replacement

shadowsports — Sat, 14 Sep 2024 17:39:37 GMT

Greetings,

Not sure if this item can be registered in the MyCanon portal. You can check. Try calling support. (800) 652-2666. Keep in mind you'll need to have a receipt as proof of purchase for a warranty claim.

Re: Canon R8 extension grip EG-E1 has a crack. How to reach the service department for a replacement

HumbleGardener — Sun, 15 Sep 2024 16:20:16 GMT

Thanks, Rick.

This item can not be registered so I guess I have to call them. I will have my receipt ready.