https://community.usa.canon.com/t5/Camera-Accessories/Counterfeit-Battery-in-my-SX740HS-why-after-using-it-for-3-years/m-p/500455#M3346 Sat, 14 Sep 2024 16:38:29 GMT Suedot19 2024-09-14T16:38:29Z https://community.usa.canon.com/t5/Camera-Accessories/Counterfeit-Battery-in-my-SX740HS-why-after-using-it-for-3-years/m-p/500455#M3346 Sat, 14 Sep 2024 16:38:29 GMT https://community.usa.canon.com/t5/Camera-Accessories/Counterfeit-Battery-in-my-SX740HS-why-after-using-it-for-3-years/m-p/500455#M3346 Suedot19 2024-09-14T16:38:29Z https://community.usa.canon.com/t5/Camera-Accessories/Counterfeit-Battery-in-my-SX740HS-why-after-using-it-for-3-years/m-p/500475#M3349 <P>Greetings,</P> <P>Batteries have a useful service life.&nbsp; I would not expect a genuine battery to display a counterfeit error message.&nbsp; Maybe it's lost its ability to properly communicate with the body.&nbsp;&nbsp;</P> <P>I'd reset the camera and remove the battery.&nbsp; Ensure the battery is fully charged and put it back in the camera.&nbsp; If the message persists, I'd replace the battery.&nbsp;&nbsp;</P> Sat, 14 Sep 2024 17:53:54 GMT https://community.usa.canon.com/t5/Camera-Accessories/Counterfeit-Battery-in-my-SX740HS-why-after-using-it-for-3-years/m-p/500475#M3349 shadowsports 2024-09-14T17:53:54Z https://community.usa.canon.com/t5/Camera-Accessories/Counterfeit-Battery-in-my-SX740HS-why-after-using-it-for-3-years/m-p/500478#M3350 <P>Thank you very much for your explanation. I just don't understand why I was able to use this battery for 3 years. I am not sure how to reset my camera but I will try my best. Thank You</P> Sat, 14 Sep 2024 18:18:17 GMT https://community.usa.canon.com/t5/Camera-Accessories/Counterfeit-Battery-in-my-SX740HS-why-after-using-it-for-3-years/m-p/500478#M3350 Suedot19 2024-09-14T18:18:17Z