topic Re: Canon BG-R10 Battery Grip makes the R5 inoperative in Camera Accessories

Canon BG-R10 Battery Grip makes the R5 inoperative

Pierric — Sun, 10 Mar 2024 14:06:35 GMT

My battery Grip BG-R10 makes my R5 camera to freeze from time to time.

The firmware version of the R5 is ver 1.9.0

The only way to get it back to work is to remove the grip and inset the batteries directly in the body.

My Grip is only 6 months old, I use only Genuine Canon batteries LP-E6NH.

They were fully charged when it happened

This issue have happened 5 times so far on different occasions and its pretty annoying.

Any hints to what I shall do?

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

shadowsports — Sun, 10 Mar 2024 16:11:36 GMT

Greetings,

Sorry to hear of your issue, and thanks for telling us about some of the gear you are using. Other questions. What memory cards are you using, what lens(es) and are you using and are there any other accessories? Is the behavior reproduceable?

What are you doing specifically when the "freezing" occurs? Are you using specific settings, or performing a particular operation. Is it random?

Have you tried resetting the camera's main and custom settings, then retesting?

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Pierric — Sun, 10 Mar 2024 16:37:21 GMT

Hi Rick,

I am using Integral Ultima Pro X2 CF Express card 128Mb.

For lenses, I ma using Canon RF 100-500, RF 70-200 f2,8, RF 10-20 f4, RF 28-70 f2,0 etc...

No others accessories.

The behavior is not reproduceable from me doing something but I occurs almost everytime after a while in a day of shooting with the grip so I know my grip won't last the shooting session.

I din't identify a particular cause for this to happen.

I have not resetting the custom settings as it's quite a long time to set it again but I may try if really it could be the cause.

Pierric

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Waddizzle — Sun, 10 Mar 2024 17:28:43 GMT

“ I am using Integral Ultima Pro X2 CF Express card 128Mb. “

I have never heard of that brand before. Let me apologize in advance for suggesting that I suspect your memory card could be the issue.

The brand is not sold by any major Canon dealers like B&H, Adorama, or even Amazon. The brand is available on the Amazon marketplace, but not through Canon Factory Authorized Dealers. It is also available all over the eBay marketplace from independent sellers.

I suggest you remove it from the camera and never use it again.

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Waddizzle — Sun, 10 Mar 2024 17:32:45 GMT

The R5 allows you to save your settings to a memory card. Use an SD card.

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

shadowsports — Sun, 10 Mar 2024 18:54:46 GMT

@Pierric,

Please take note of my colleagues' observations and recommendations. I asked these questions so we could get a better understanding of the issue you are facing. Please continue focusing on things you can control. There is nothing magic about the Integral cards... try with one from a known brand and reputable dealer. AngelBird, Prograde, SanDisk, Lexar... Please do not purchase from Amazon. I use the first 3 I listed above formatted in camera, purchased from B&H. I've had no issues. Note, a different card might not solve it, but you have to rule it out. Begin testing again. Still happening... Back up your settings and reset main and custom settings to defaults. It only takes a minute to back up or restore. Continue testing.

Do you experience any freezing behavior when the grip is not present?

At this point, I believe you'll be in a better position of knowing where the fault lies.

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Pierric — Sun, 10 Mar 2024 19:39:55 GMT

This card has been working fine during several years and I don't see why it would be the faulty one when it's actually the. grip that create the issue. As soon as I put the batteries in the body directly with the exact same card it works.
Sorry but your explanations doesn't seem very scientific proof.

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Pierric — Sun, 10 Mar 2024 19:45:50 GMT

Again the camera works perfectly fine with this card for several years so nothing wrong with this card.

Only the grip makes the camera freeze. And even when it does, keeping the card in but removing the grip and re-inserting the battery to the body resolve the issue. So the card doesn't have any impact on this issue.
It's easy to blame the messenger rather than Canon on a Canon forum but it doesn't help the cause. I am not the only person to have these problems with the grip sinc eit was released and the others have Lexar or San disk cards.
I actually also have lexar and sandisk SD card and it doesn't resolve the issue

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Pierric — Sun, 10 Mar 2024 19:47:41 GMT

No as I said there is no freezing when the grip is not on. The camera and card work perfectly fine.

The issue is when I use the grip and is resolved as soon as I remove the grip.

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Stephen — Sun, 10 Mar 2024 19:50:25 GMT

Please reach out to support for help with this. Canon USA is at 800-652-2666, Monday through Saturday.

If you're outside the USA, please visit https://global.canon/en/support/ for support options.

Have a great day!

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Pierric — Sun, 10 Mar 2024 19:58:28 GMT

The BG-R10 is not listed as a product in the Repair service website of Canon so I can't even book an appointment for repair.

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Pierric — Sun, 10 Mar 2024 20:06:10 GMT

For the record Integral is a European brand and their card performance is above Lexar.
I also own lexar and sandisk, but Integral have better performance.

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Waddizzle — Sun, 10 Mar 2024 20:19:46 GMT

@Pierric wrote:
The BG-R10 is not listed as a product in the Repair service website of Canon so I can't even book an appointment for repair.

It does sound like the grip could be the issue. Did you register it when you bought i? Do you still have a receipt?

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Stephen — Sun, 10 Mar 2024 20:27:54 GMT

Accessories only have a 90-day warranty here in the USA. However, the support team will be happy to troubleshoot whatever might be causing the issue if you call them.

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Waddizzle — Sun, 10 Mar 2024 20:31:54 GMT

@Stephen wrote:
Accessories only have a 90-day warranty here in the USA. However, the support team will be happy to troubleshoot whatever might be causing the issue if you call them.

Wow! =8^O

Does that include accessories like Speedlites?

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Stephen — Sun, 10 Mar 2024 20:41:20 GMT

I'm not an expert on this, but... Speedlites have a warranty card (I just checked), so THIS should apply. If your battery grip came with a warranty card, it would also apply to that. Notice that the warranty verbiage specifically says that the warranty only applies to products packaged with the card.

Re: Canon BG-R10 Battery Grip makes the R5 inoperative

Waddizzle — Sun, 10 Mar 2024 21:59:20 GMT

@Stephen wrote:
I'm not an expert on this, but... Speedlites have a warranty card (I just checked), so THIS should apply. If your battery grip came with a warranty card, it would also apply to that. Notice that the warranty verbiage specifically says that the warranty only applies to products packaged with the card.

You’r an expert, Stephen. That is exactly what my BG-R10 warranty card looks like. One year warranty!