topic Re: Canon BG-R10 Battery Communication Issue in Camera Accessories

Canon BG-R10 Battery Communication Issue

aswilsonpvt — Sun, 25 Sep 2022 20:51:11 GMT

Hi All, I recently re-installed by BG-R10 grip onto my CanonR5 and I'm getting a battery communication error/"Is your battery a Canon" message. The grip worked well without any issues in the past. The battery is an authentic Canon LP6NH and came with the camera. If I insert the battery into the Camera, it is recognized. But, if it's in the grip, it thinks it not a Canon.

Has anyone else experienced this ?

Not sure if it's relevant but I updated to Firmware 1.60 before the battery grip was re-installed.

Any thoughts on how to resolve ?

Thank you !

Re: Canon BG-R10 Battery Communication Issue

Hazel_T — Mon, 26 Sep 2022 02:55:20 GMT

Hi aswilsonpvt,

I'm sorry to hear your BG-R10 is not accepting your batteries. Since the batteries aren't giving the message when they're loaded in the camera that indicates they are not the cause. The BG-R10 is compatible with an EOS R5 running the newest firmware, so that shouldn't be causing the issue either.

There are a couple of things to try. The first is to try cleaning the battery contacts with a dry microfiber cloth, and to double check there aren't any obstructions in the camera battery compartment or on the part of the grip that goes into the battery compartment. Sometimes if the battery contacts aren't clean or if there's something like just in the battery compartment it can cause issues like this.

If that doesn't resolve the issue one other thing to try would be to put the batteries on a charger and leave them overnight. Even if they are fully charged. Sometimes if they aren't providing power how the camera/grip expects it can cause this kind of message and leaving them on a charger overnight can help reset that.

If the issue continues at that point we would recommend sending the grip in for repair.

Attached is a PDF repair form for you to complete and include with your unit when it is sent in for service. Please fill out all fields as completely as possible, and include detailed information about the issue you are experiencing. Please be sure to accurately list all accessories you will be sending with your product. The form includes directions on how to package your equipment and the addresses of our service centers.

The form also contains information regarding our Canon Shipping Solution with The UPS Store, which gives you a discounted shipping rate and discounts on packing materials if you need them.

Upon your unit's arrival at the Factory Service Center, a repair number will be assigned and we will send you an email to acknowledge receipt and provide the repair number. You can use your repair number to look up your repair's status on our Service and Repair website at https://www.usa.canon.com/internet/portal/us/home/support/service-repair and clicking on "Approve/Check Status".

Re: Canon BG-R10 Battery Communication Issue

aswilsonpvt — Mon, 26 Sep 2022 16:07:50 GMT

Thank you !

I will send it to CPS for repair today.

Re: Canon BG-R10 Battery Communication Issue

BEACHWALKER — Wed, 21 Dec 2022 06:26:20 GMT

I had a similar problem with the BG R10 battery grip. If you update the software just google YouTube there is an guide of how to reinstall the software. It seemed to fix the problem. Hope this helps

Re: Canon BG-R10 Battery Communication Issue

Pierric — Fri, 13 Oct 2023 21:51:50 GMT

I had the same problems with my grip and also after I upgraded the firmware of the R5 to version 1.60!

Re: Canon BG-R10 Battery Communication Issue

Pierric — Fri, 13 Oct 2023 21:52:34 GMT

By software you meant firmware?

Re: Canon BG-R10 Battery Communication Issue

Pierric — Sat, 14 Oct 2023 14:48:14 GMT

Sorry I meant firmware 1.82

Re: Canon BG-R10 Battery Communication Issue

shadowsports — Sat, 14 Oct 2023 16:47:57 GMT

Greetings,

This is the first I've heard of this. This post is a year old. The OP never followed up. The poster from last December claims he re-flashed the FW on his body which resolved the behavior. 🤔 I'm not sure the two are related.

Firmware version 1.9.0 for the R5 was released 9/26. Its stable and I have not heard any negative reports from anyone using it.

Canon Support for EOS R5 | Canon U.S.A., Inc.

Battery communication issues can be caused by various factors. You should remove the battery magazine from the grip before you install or remove it from the camera body. Weakened batteries can also have issues. I would not expect a weakened battery to be identified as non OEM. Its also important to buy from a reputable retailer to hopefully ensure you aren't buying counterfeit gear. The pins in the battery compartment and on the grip can be delicate, so take care when installing and ensure correct orientation.

Re: Canon BG-R10 Battery Communication Issue

BEACHWALKER — Sun, 15 Oct 2023 20:27:02 GMT

Yes I meant firmware 😃

Re: Canon BG-R10 Battery Communication Issue

shadowsports — Sun, 15 Oct 2023 22:13:13 GMT

@Pierric wrote:
Sorry I meant firmware 1.82

Greetings,

The same applies. Please start a new thread, your own, so your issue can receive the visibility and support it deserves. Please include information about your batteries, age, any troubleshooting steps you performed, etc. Always happens when I... doesn't happen when I... I can you reproduce the behavior when I? Thanks in advance.

Re: Canon BG-R10 Battery Communication Issue

NickB72 — Fri, 27 Oct 2023 20:55:22 GMT

FW 1.9.0 has been horrible experience for me on my R5. Same battery issue with Canon OEM batteries, camera black screening, camera locking up - only fix to pull the batteries.. I also run the BG-R10 grip and the R5 Control Ring Mount Adapter. Not a great upgrade in my experience... These issues render the camera is at times unusable, particularly when using for sport photography where timing is so critical. Looking forward to the next one.

Re: Canon BG-R10 Battery Communication Issue

Pierric — Sun, 25 Feb 2024 13:36:08 GMT

I have the same issue. When this occur, the camera become unusable and I need to remove the grip and use the battery directly in the camera body to make it work

Re: Canon BG-R10 Battery Communication Issue

shadowsports — Sun, 25 Feb 2024 15:08:19 GMT

Good Morning.

I suggest you start a new topic. I have some additional questions to ask once this is done.

Re: Canon BG-R10 Battery Communication Issue

ponderthissmile — Tue, 23 Apr 2024 03:09:54 GMT

my bg-r10 joystick only goes up when in the r5. I put it in the r6 and everything works. I got a brand new one and that one did the same t

Re: Canon BG-R10 Battery Communication Issue

MrHolley — Mon, 06 May 2024 22:20:56 GMT

I actually just had an issue this past weekend with my camera black screening. I am currently trying to find the firmware update for my bg-r10 and am unable to locate it. Can anyone point me in the right direction to get the firmware update?

Re: Canon BG-R10 Battery Communication Issue

shadowsports — Mon, 06 May 2024 23:08:45 GMT

As I said elsewhere. I am not aware of any FW available for the BG-R10

If you have a source, you are welcome to post it.

Re: Canon BG-R10 Battery Communication Issue

Tronhard — Mon, 06 May 2024 23:34:49 GMT

Hi and welcome to the forum:
I have multiple cameras with BG-R10 grips and none of them have issues. I am pretty sure one cannot get firmware for a battery grip and the latest firmware for the R5 is 2.0.0, and I would recommend installing that first in any case.
It might be worth checking the condition of the contacts on the grip and also inside the camera in case something is covered or moved.

Re: Canon BG-R10 Battery Communication Issue

Tronhard — Mon, 06 May 2024 23:37:24 GMT

There is no firmware for the BG-R10.
Things to consider: is the black screen happening when the BG-R10 is not attached? Usually a black screen is an internal camera issue, so I would simply the diagnostic process by removing all but the basics and doing a camera reset.

Re: Canon BG-R10 Battery Communication Issue

Tronhard — Mon, 06 May 2024 23:39:07 GMT

It sounds like an issue with the camera, check your contacts on the grip and inside the battery compartment of the camera, and make sure you are using firmware 2.0.0.

Re: Canon BG-R10 Battery Communication Issue

Tronhard — Mon, 06 May 2024 23:41:04 GMT

I suggest downloading and installing f/ware 2.0.0, the current version. I have it and no issues to report and I use the BG-R10. If you still have the issue, I would check contacts inside the battery compartment of the camera.